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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Thank you so much for advertising giving the real prices. There's a lot of companies that advertise showing super cheap prices and at the check out "surprise!" the price turns out to be much much higher. That's why I decided to buy from you because you don't lie about the prices. My package arrived on time and all well. Thank you very much.
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Posted 1 year ago
The shopping experience was quick and easy. And the delivery was super quick.
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Posted 1 year ago
I was very happy with the customer service I received today, when I called to cancel an order because I made a mistake. The representatives I spoke to were very understanding and helpful, got my order corrected over the phone. I will definitely order from EZContacts in the future!
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Posted 1 year ago
Well I don't have my frames just yet, but their prices beat everyone else! And I they shipped same day of order!
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Posted 1 year ago
The rep was very helpful
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Posted 1 year ago
They sent the shipment 2weeks later without warning. Never answer the phone call or call back. I will never order from here.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 7-10 business day processing time, and they were indeed shipped out within that time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 1 year ago
Smooth and quick service! Fast shipping too
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Posted 1 year ago
Took FOREVER to receive my shipment. When I emailed, twice, I received no return correspondence; When I called, two weeks after they took my money for the order, the person on the other line told me "Oh, The Item was backordered, and we had to wait until we received a new shipment of them to ship yours -- That shipment came in two days ago, so we can ship yours out later this week, and you will get it by next weekend (with no explanation as to why they never informed me of the backorder, when I inquired TWO TIMES by email, and no reason for them to wait almost a week longer than they actually received my items to ship my items to me... BTW, they FINALLY arrived the next Wednesday-- NOT that weekend)...
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Posted 1 year ago
Hi there, Thank you for sharing your feedback. We sincerely apologize for the delays and lack of communication regarding your order. We completely understand your frustration, especially after reaching out multiple times without receiving a response. Upon reviewing your case, it appears there was a backorder issue with your item, and unfortunately, we did not communicate this clearly when you initially inquired. We deeply regret the lack of timely updates on our part and the confusion around when your order would be shipped. The delay in processing your shipment was not ideal, and we understand how disappointing it must have been to wait longer than expected. We are currently reviewing our communication processes to ensure this doesn’t happen again, as we want all our customers to feel informed and supported every step of the way. We appreciate your patience and hope to serve you better in the future. If you have any further concerns, please don’t hesitate to contact us directly—we are here to assist you.
Posted 1 year ago
Glasses are great!
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Posted 1 year ago
Takes far too long to ship the product. I can’t imagine what nightmare the return policy may be if I have to return the sunglasses.
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Posted 1 year ago
Hi there, Thank you for your review. We apologize for the delay with your recent order but are glad that you have received it. We are confident that you will be satisfied with your purchase and we offer a great return policy. Within 30 days you can receive a 100% refund on all items. Contact lens boxes must be unopened and unmarked. You can find the details by clicking on the link below. Returns typically take 7-10 days to process. https://www.ezcontacts.com/help/faq/returns-and-exchanges We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
The contacts were the correct prescription and they arrived on time.
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Posted 1 year ago
No delivery
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Posted 1 year ago
Hi there, Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 1 year ago
Excellent!!!
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Posted 1 year ago
Customer service agent very helpful
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Posted 1 year ago
The best website to order contacts and glasses. Super fast shipping and I love the update notifications.
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Posted 1 year ago
Best prices and very easy web-site to navigate
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Posted 1 year ago
Great selection of eyewear at a fair price. Website is user friendly. Great communication and great product.
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Posted 1 year ago
Gabriella was knowledgeable, professional, and courteous
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Posted 1 year ago
Horrible company. Scammers. Worst customer service ever. DO NOT give your money to them!!
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Posted 1 year ago
Ad said free shipping, I placed order and was charged $ 8.95
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with not obtaining free shipping. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews