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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Glasses are great!
Helpful Report
Posted 1 year ago
Takes far too long to ship the product. I can’t imagine what nightmare the return policy may be if I have to return the sunglasses.
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Posted 1 year ago
Hi there, Thank you for your review. We apologize for the delay with your recent order but are glad that you have received it. We are confident that you will be satisfied with your purchase and we offer a great return policy. Within 30 days you can receive a 100% refund on all items. Contact lens boxes must be unopened and unmarked. You can find the details by clicking on the link below. Returns typically take 7-10 days to process. https://www.ezcontacts.com/help/faq/returns-and-exchanges We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
The contacts were the correct prescription and they arrived on time.
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Posted 1 year ago
No delivery
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Posted 1 year ago
Hi there, Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 1 year ago
Excellent!!!
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Posted 1 year ago
Customer service agent very helpful
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Posted 1 year ago
The best website to order contacts and glasses. Super fast shipping and I love the update notifications.
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Posted 1 year ago
Best prices and very easy web-site to navigate
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Posted 1 year ago
Great selection of eyewear at a fair price. Website is user friendly. Great communication and great product.
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Posted 1 year ago
Gabriella was knowledgeable, professional, and courteous
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Posted 1 year ago
Horrible company. Scammers. Worst customer service ever. DO NOT give your money to them!!
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Posted 1 year ago
Ad said free shipping, I placed order and was charged $ 8.95
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with not obtaining free shipping. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
I love EZ contacts they are fast and reliable
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Posted 1 year ago
EZContacts goes above and beyond in their customer service and attention to order fulfillment. Price - absolutely the best! Oh yeah did I mention free shipping?
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Posted 1 year ago
I am a long time customer of EZcontacts. Excellent prices cannot be beat. Fast shipping. Can't go wrong. Strongly recommend.
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Posted 1 year ago
Thank you for your online expertise making my online experience excellent
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Posted 1 year ago
I’ve been a satisfied customer of EZ Contacts for years, but my recent experience was quite disappointing. My last order took over six weeks to process, only to be informed that they couldn’t fulfill it. It would have been much appreciated if they had reached out sooner instead of me having to initiate the call. While the refund process was quick and easy, the wasted time and uncertainty were frustrating. I hope they can improve their communication and order fulfillment processes in the future.
Helpful Report
Posted 1 year ago
Hi there, Thank you for being a loyal customer of EZ Contacts. We sincerely apologize for the disappointing experience with your recent order. We understand your frustration with the long processing time and lack of proactive communication regarding the fulfillment issue. This is certainly not the level of service we strive to provide, and we appreciate you bringing it to our attention. While we are glad to hear the refund process went smoothly, we acknowledge the inconvenience caused by the delay and the uncertainty surrounding your order. We are actively working to improve our communication and order fulfillment processes to ensure a better experience for our valued customers in the future. Thank you for your patience and feedback. We hope to have the opportunity to serve you better in the future.
Posted 1 year ago
Excelente good on time
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Posted 1 year ago
Easy and quick service no hassles
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Posted 1 year ago
Received frame with Rx very quickly.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews