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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Great place to get your contacts from! Great prices and fast shipping!
Helpful Report
Posted 1 year ago
It was disappointing that Ezcontacts does not honor their FREE SHIPPING policy on all orders in the US as advertised clearly on their website if you select a contact brand on Google shopping that’s more competitively priced. I didn’t get a discount I received a more competitive price and was charged $8.95 for shipping. This shipping fee is ridiculous for contacts that weigh very little.
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Posted 1 year ago
Ordering was easy and the description of the product was complete. I will use EZContacts for future eyeglass needs.
Helpful Report
Posted 1 year ago
you should let the customer know when items are back ordered. I had to wait several weeks and could have went another route. 5 to 7 business days should be 5 to 7 business days.
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Posted 1 year ago
The shipping time is supposed to be 1-2 days. It’s been 3 weeks and the order still says order processed. Very unhappy
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Posted 1 year ago
I am happy with the glasses, but not the time it took to get them. I ordered October 20th and got the glasses on November 19. I called twice about the length of time it was taking and got a short answer.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Ordered 5 days ago still haven't shipped
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Posted 1 year ago
Hi there, Thank you for reaching out to us and providing feedback. We apologize if there was any delay with your order Upon checking, we see that your order has shipped and is currently in transit. Please feel free to reach out to us at help@ezcontacts.com should you require any further assistance. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I was very pleased to receive my Persol sunglasses through EZContacts. The sunglasses arrived in brand new condition and securely packaged. I was able to save almost 50% off the retail purchase price! Quite the bargain! Extremely pleased!
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Posted 1 year ago
Easy online ordering Always have the frames I'm looking for. Prices are always competitive
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Posted 1 year ago
I did not receive my order when it claimed to have arrived. I emailed and have not heard back. I tried calling twice and waited an hour the first time and over 30 minutes the second time before I had to hang up because I had to go. If I don't hear back soon or get ahold of someone soon, I will report this.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We are so sorry to hear that you did not receive your order. Unfortunately, upon checking, we have not received any emails from you. Please verify the email address you used is correct (help@ezcontacts.com) so we’re able to assist you. We understand the frustration with long wait times, and we are actively working to improve our response times. In the meantime, please feel free to reach out to us via email or our chat option, and we will work to resolve this for you as quickly as possible. Thank you for your patience, and we look forward to getting this sorted for you.
Posted 1 year ago
Poor customer service. I waited a month for a pair of prescription glasses that were in stock. Every time I asked for an update, I received a generic response that my glasses are in production and would be another 3-4 business days until shipped it. I was told this multiple times. I am not very happy with this company, will not shop here again.
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Posted 1 year ago
Easy to order and next shipping.
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Posted 1 year ago
Best prices around! Had an issue with a box of my lenses & they were quick to replace them. Very helpful customer service.
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Posted 1 year ago
Says they’ll ship in 3-5 business days. It’s been TWELVE and zero update or reason for delay.
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Posted 1 year ago
They never told me I needed a prescription until after I paid, very poor business practices would not recommend to anyone.
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Posted 1 year ago
My order was VERY delayed with ONLY 1 email about the status. I filled out the online message board to check on status of my order and NO reply. I'll NEVER use you again and will write a Google Review tomorrow when I have time.
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Posted 1 year ago
Simple, one price. No crazy processing fees. Easy order and pretty quick delivery. Will purchase from here again and not bother with those other online contact lens sellers.
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Posted 1 year ago
Excellent Service!
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Posted 1 year ago
Easy to order but it said 3 to 5 day for delivery and still has not been shipped after 6 days.
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Posted 1 year ago
Very disappointed that I placed my order on October 3rd and the items did not ship until November 18th. There was no communication regarding any delay or why the product did not ship timely. After multiple calls to Customer Service, on hold for over an hour I finally spoke to someone that the items would finally ship but no offer of an apology.
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews