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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Easy online ordering Always have the frames I'm looking for. Prices are always competitive
Helpful Report
Posted 1 year ago
I did not receive my order when it claimed to have arrived. I emailed and have not heard back. I tried calling twice and waited an hour the first time and over 30 minutes the second time before I had to hang up because I had to go. If I don't hear back soon or get ahold of someone soon, I will report this.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We are so sorry to hear that you did not receive your order. Unfortunately, upon checking, we have not received any emails from you. Please verify the email address you used is correct (help@ezcontacts.com) so we’re able to assist you. We understand the frustration with long wait times, and we are actively working to improve our response times. In the meantime, please feel free to reach out to us via email or our chat option, and we will work to resolve this for you as quickly as possible. Thank you for your patience, and we look forward to getting this sorted for you.
Posted 1 year ago
Poor customer service. I waited a month for a pair of prescription glasses that were in stock. Every time I asked for an update, I received a generic response that my glasses are in production and would be another 3-4 business days until shipped it. I was told this multiple times. I am not very happy with this company, will not shop here again.
Helpful Report
Posted 1 year ago
Easy to order and next shipping.
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Posted 1 year ago
Best prices around! Had an issue with a box of my lenses & they were quick to replace them. Very helpful customer service.
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Posted 1 year ago
Says they’ll ship in 3-5 business days. It’s been TWELVE and zero update or reason for delay.
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Posted 1 year ago
They never told me I needed a prescription until after I paid, very poor business practices would not recommend to anyone.
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Posted 1 year ago
My order was VERY delayed with ONLY 1 email about the status. I filled out the online message board to check on status of my order and NO reply. I'll NEVER use you again and will write a Google Review tomorrow when I have time.
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Posted 1 year ago
Simple, one price. No crazy processing fees. Easy order and pretty quick delivery. Will purchase from here again and not bother with those other online contact lens sellers.
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Posted 1 year ago
Excellent Service!
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Posted 1 year ago
Easy to order but it said 3 to 5 day for delivery and still has not been shipped after 6 days.
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Posted 1 year ago
Very disappointed that I placed my order on October 3rd and the items did not ship until November 18th. There was no communication regarding any delay or why the product did not ship timely. After multiple calls to Customer Service, on hold for over an hour I finally spoke to someone that the items would finally ship but no offer of an apology.
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Posted 1 year ago
The contacts came weeks late. I had to order from another place because I didn't think they would arrive. Ever since ordering from them I've been bumbarded with e-mails.
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Posted 1 year ago
When my order kept being delayed I canceled my order but now they say it’s being shipped. Poor communication led me to go through my credit card to be reimbursed.
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Posted 1 year ago
On Nov 11, I paid extra to receive my order in 3-5 days.i had to call them to find out they hadn't even been shipped Nov 18. Very disappointed!! I deserve my ,$8.95 fee I pd.
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Posted 1 year ago
Awesome service. So easy
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Posted 1 year ago
Excellent customer service and response time!
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Posted 1 year ago
Fast and easy ordering
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Posted 1 year ago
Slow processing orders disappointed
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Posted 1 year ago
I'm back again.
Helpful Report
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews