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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Customer service is very good and provides professional support.
Helpful Report
Posted 1 year ago
I have 2 orders one placed Nov, 15, 2024 the other placed on Nov. 20. 2024 that are still prcessing. I placed an online inquiry 2 weeks ago and still have not received a response from Ez Contacts.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Takes over two weeks to process an order with an existing prescription when other sites are within a couple days. Plus shipping time. Takes too long for over priced contacts. Will not be ordering from them again.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay you experienced with your order. While we strive to process all orders as quickly as possible, certain factors, such as verifying prescriptions, can occasionally extend processing times. We understand how frustrating this can be and appreciate your feedback. Your comments about our pricing and delivery time are important to us, and we will review them to improve our services. We’re sorry to hear that your experience didn’t meet your expectations and hope we can earn your trust again in the future. If there’s anything we can do to address your concerns further, please don’t hesitate to contact us.
Posted 1 year ago
The best ive been using this site for years. Very reasonable too.
Helpful Report
Posted 1 year ago
Getting to customer service is painful and long wait time. There is a delay from when the order is placed to when the order is shipped causing a huge delay when a customer can receive the products.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We understand how frustrating long wait times and order delays can be, and we’re actively working to improve both our customer service response times and order processing efficiency. Your input is incredibly valuable, and we’ll use it to ensure a smoother and faster experience for our customers in the future. If there’s anything we can assist you with right now, please don’t hesitate to reach out—we’re here to help!
Posted 1 year ago
Easy and simple reordering
Helpful Report
Posted 1 year ago
If you’re willing to wait a month 2 weeks go for it. They say the minimum shipping is a week or 2 that’s a lie but over all I like the glasses but I won’t ever order again, you would think I would get a discount for my next order since shipping was past due. But nothing
Helpful Report
Posted 1 year ago
The left eye contacts are not correct.
Helpful Report
Posted 1 year ago
Can't use promo code on sale items. I understand the policy, but it's not stated anywhere. Not on the item or the promo code.
Helpful Report
Posted 1 year ago
Fast and easy
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Posted 1 year ago
No response to emails.
Helpful Report
Posted 1 year ago
I bought brand name on sale for a vert good price. Order was placed on 12/5 package was delivered 12/9. I am a very satisfied customer.
Helpful Report
Posted 1 year ago
Item was out of stock and I was still allowed to purchase it without knowledge of OOS. It took over two weeks to get my contacts. I asked for a future discount code to keep me as a customer and it this request was ignored. Poor customer service!
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We’re truly sorry for the frustration and inconvenience this has caused. We understand how disappointing it can be to experience delays and miscommunication about stock availability. One of our representatives will be reaching out to you shortly to resolve this matter and address your concerns. We also apologize for not meeting your expectations regarding the discount request and will look into this as well. Thank you for your patience, and we look forward to resolving this for you.
Posted 1 year ago
Easy to place order and the sunglass arrived as expected in a few days in good condition. Good value.
Helpful Report
Posted 1 year ago
Ordered with $40 one day shipping. Order was not processed and did not ship for 4 business days despite the 1-2 day policy. No delay explanation provided. Obviously, the order didn’t arrive before I left town. Emailed customer service with no response.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay and the lack of communication regarding your order. We understand how frustrating this situation must be, especially with the expedited shipping you selected. Please know that we are reviewing your case and will reach out shortly to resolve the issue. We appreciate your patience and understanding, and again, we apologize for the inconvenience caused.
Posted 1 year ago
Genuine Prada sunglasses at a discounted price. Shipping was also very fast. Ez is the best!
Helpful Report
Posted 1 year ago
It took up to 4 weeks to receive my contacts, I was never emailed any updates on my contacts being delayed. I sent 3 emails for an update and finally, I received an update that my contacts were out of stock. I will not be ordering again from EZContacts.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I like that this site shows you the actual price of their products instead of some artificially low, dishonest price that changes once they add on the ridiculous "processing" fees. Ordering was easy and, considering my order was placed on Black Friday, shipping was relatively fast. Just wish free shipping was standard, especially for large orders (and regardless of whether your order is a "promo" price).
Helpful Report
Posted 1 year ago
It took over a week for my glasses order to be processed and shipped.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We'd like to clarify our shipping and processing times for your recent order. We see that you selected prescription lenses that require additional processing in our lab. This additional step takes 5-7 business days, as noted on our website, and your order was indeed shipped out within that time frame. We apologize if this information wasn't communicated as clearly as possible. We're always working to improve our communication and transparency, and we appreciate you bringing this to our attention. For further assistance, please don't hesitate to reach out to us at any time. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Paid extra to get second order here with first order … both delayed that sucks had to reschedule eye appointment until glasses get here.
Helpful Report
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews