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EZContacts Reviews

4.0 Rating 22,702 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Follow through was great
Helpful Report
Posted 1 year ago
This company is a total sham. It’s been 10 days since I placed my order and it still shows it’s being processed. There is no update as to when it will ship according to customer service as the manufacturer is fulfilling the order with them. This is the 2nd time I have attempted to order something and had the same excuse. It took nearly 2 months the first time and they send the wrong glasses and gave me trouble when I tried to return them.
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and we apologize for any inconvenience this has caused. We've reviewed your order details and see that your item currently has an estimated availability time of 7-10 business days as stated on our website. While we know this may not be ideal, we are still within that expected timeframe. We'll be sure to send you a notification once your order is ready to ship. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com and we'll be glad to assist you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
I ordered a pair for Prada Linea Rosa sunglasses.They were perfect fit and I saved $155 compared to the price on Macys. Will come back for more.
Helpful Report
Posted 1 year ago
My contacts weren’t in stock, but I didn’t get a notice regarding the delay. When I emailed customer service to ask about the order, they didn’t respond for a day or two.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered my contacts 12 days ago and have yet to recieve them or any updates. I asked for this to be treated as urgent and be escalated. Hindy did not escalate the issue and did not guarantee me my refund or delivery of my contacts. Please email me to discuss this.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Contacts were not in stock but they let the order go through anyway, here I am 12 days later hoping the contacts show up in 2 more days. If the dang contacts are not in stock, you need to let us know so we can go somewhere else. Only when I called twice to get status was I told they were on back order, and the associate was not empowered enough to upgrade my shipping. Do not order from these people until you call to confirm they have your contacts! -Dissatisifed T Clarks Green, PA
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Hi it’s going on 4 weeks waiting on my Tiffany eyeglasses
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I wish I could share my experience but they haven’t contacted me about my order , so hopefully I will get it ?
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I love the speediness of the fullfillment of the orders and you can not beat the prices :)
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Posted 1 year ago
Great customer service, fast delivery on products with great accuracy.
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Posted 1 year ago
Quality name brand glasses you expect at unbeatable prices. I have been a customer for years and have never had any issues with ordering perscription glasses. Their customer service is fantastic as well. I highly recommend buying any glasses from EZContacts
Helpful Report
Posted 1 year ago
I have used EZContacts multiple times. Good selection at reasonable prices and quick shipping.
Helpful Report
Posted 1 year ago
They expedited my shipping at no cost to make sure my order reached me in time. They saved the day and will always come back for my eyewear purchases. Thank you again.
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Posted 1 year ago
Best deals!!
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Posted 1 year ago
The customer service is terrible. I tried calling several times looking for my order and it hangs up on you forcing you to send a message via email and the responses looks generic and automatic. I will NEVER order through them again!! Horrible!!!
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had when trying to contact our customer service team. This is not the level of service we strive to provide, and we regret that we fell short of your expectations. While we aim to respond to all inquiries promptly, we will review your case to identify areas where we can improve both our phone and email support processes. Your feedback is invaluable in helping us improve. We’d love the opportunity to restore your confidence in us, and if there’s anything we can do to assist you further, please don’t hesitate to reach out.
Posted 1 year ago
great service and reasonable prices
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Posted 1 year ago
Easy website to place order. Fantastic price. Will use again.
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Posted 1 year ago
Not happy with the website , when I click to the home page it was telling to sign up with my email to get a 15 percent off my first purchase , but when I apply the code it was telling me that discount could not be applied ,
Helpful Report
Posted 1 year ago
Hi there, Thanks for reaching out to us. We're sorry to hear about the issue you're experiencing with the coupon code you received. It's very possible that the product you wish to purchase is already discounted, so it wouldn't be eligible for another coupon. Please email us at help@ezcontacts.com, and we'll be glad to check on this for you to see if this is the issue. We appreciate your business and wish you a wonderful day ahead.
Posted 1 year ago
Thank you
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Posted 1 year ago
Professional!
Helpful Report
Posted 1 year ago
EZContacts is rated 4.0 based on 22,702 reviews