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EZContacts Reviews

4.0 Rating 22,714 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I paid for 2-day shipping, I ordered the item on Friday and the site says item shios within 24-hours. This means it would have made it to FedEx by Saturday. Delivered within 2 days is Tuesday. I would not have paid for expidited shipping if I knew 2 business days actually meant 4 business days (3 if you dont count any of Friday.
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Posted 1 year ago
Hi there, Thank you for your feedback. We sincerely apologize for any confusion regarding the shipping timeline. We’d like to clarify that your order was placed on Friday, December 13, at 5:20 PM. Orders placed after 2:00 PM are processed and shipped the next business day. As a result, your order was shipped on Monday, December 16. Please note that the shipping time is separate from the processing time. While we aim to ship orders within 24 hours, the processing time is separate from the actual shipping time, which is why it may have taken a bit longer than expected. If you have further questions or concerns, please don’t hesitate to reach out to us at help@ezcontacts.com.
Posted 1 year ago
quick and easy ,also help me update my prescription for free love it
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Posted 1 year ago
Extremely deceptive online site for ordering glasses. More than likely it is a scam. You get through the whole order thinking you can add your prescription and there is no option, so you order while thinking it will be added on later. Attempted to call/ email/ message to cancel order. On hold for more than 25 minutes with no response.
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Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are sorry to hear about your experience and understand your frustration. We’d like to clarify that, per FTC regulations, we are not required to request or hold a copy of your glasses prescription—this requirement only applies to contact lenses. We’re also sorry for the long wait times due to the increased call volume during the holiday season. While we strive to provide better service, we understand that this was frustrating, and we appreciate your patience. Upon checking your account details, we see that your cancellation request was processed, and a refund has been issued. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thank you for your understanding.
Posted 1 year ago
Received within 1 week of ordering
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Posted 1 year ago
Great customer service, good price and fast shipping.
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Posted 1 year ago
Very easy to order what I need.Very good price for product I needed.Very quick response time Thanks for the great experience.FRANK GUILD
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Posted 1 year ago
Very quick very easy very sufficient
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Posted 1 year ago
Love my sunglasses! They were a great price, and arrived promptly. When I called with a question, the gal was friendly and helpful. Glad I found this company!
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Posted 1 year ago
Not delivered, no tracking information
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Posted 1 year ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 1 year ago
It has taken an extraordinarily long time--as compared to other contact suppliers--to ship my order. According to EZContacts, they have been about to ship for several days; according to USPS, they are still waiting to receive the shipment. I ordered several weeks ago; had I gone with a competitor I would have had contacts in hand by now. Theur latest email states it will be here tomorrow; DSL tracking shows it's at a delivery center a state away, and won't arrive for up to three more days. I won't use this vendor again. I hope at least my order is correct when it arrives.
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 1 year ago
The contacts came as ordered.
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Posted 1 year ago
Great product. Great price. Great service.
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Posted 1 year ago
Follow through was great
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Posted 1 year ago
This company is a total sham. It’s been 10 days since I placed my order and it still shows it’s being processed. There is no update as to when it will ship according to customer service as the manufacturer is fulfilling the order with them. This is the 2nd time I have attempted to order something and had the same excuse. It took nearly 2 months the first time and they send the wrong glasses and gave me trouble when I tried to return them.
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We understand you're frustrated about the delay with your order and we apologize for any inconvenience this has caused. We've reviewed your order details and see that your item currently has an estimated availability time of 7-10 business days as stated on our website. While we know this may not be ideal, we are still within that expected timeframe. We'll be sure to send you a notification once your order is ready to ship. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us at help@ezcontacts.com and we'll be glad to assist you. We appreciate your business with us and wish you a wonderful day ahead!
Posted 1 year ago
I ordered a pair for Prada Linea Rosa sunglasses.They were perfect fit and I saved $155 compared to the price on Macys. Will come back for more.
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Posted 1 year ago
My contacts weren’t in stock, but I didn’t get a notice regarding the delay. When I emailed customer service to ask about the order, they didn’t respond for a day or two.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I ordered my contacts 12 days ago and have yet to recieve them or any updates. I asked for this to be treated as urgent and be escalated. Hindy did not escalate the issue and did not guarantee me my refund or delivery of my contacts. Please email me to discuss this.
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Contacts were not in stock but they let the order go through anyway, here I am 12 days later hoping the contacts show up in 2 more days. If the dang contacts are not in stock, you need to let us know so we can go somewhere else. Only when I called twice to get status was I told they were on back order, and the associate was not empowered enough to upgrade my shipping. Do not order from these people until you call to confirm they have your contacts! -Dissatisifed T Clarks Green, PA
Helpful Report
Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Hi it’s going on 4 weeks waiting on my Tiffany eyeglasses
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I wish I could share my experience but they haven’t contacted me about my order , so hopefully I will get it ?
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Posted 1 year ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
EZContacts is rated 4.0 based on 22,714 reviews