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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“They need a prescription as is required but they take your payment before they get it. When inquiring…the response is we are out for the next two weeks for personal reason.”
Helpful Report
Posted 2 years ago
“I placed an order on April 25th and chose the option to have express shipping, but they were closed for Passover, so my order wasn't even processed until the 1st. The option for express shipping should have been disabled if they were going to be closed for a holiday. I emailed them to ask if I would receive a refund for the express shipping and I have not gotten any response. So far customer service has been nonexistent.”
Helpful Report
Posted 2 years ago
“very poor customer service! Does not respond to emails. Unable to contact them!”
Helpful Report
Posted 2 years ago
“I was forced to pay $7 for shipping bc free shipping was greyed out and i couldn’t choose that option for some reason. Ok… Not only that my order didn’t get dispatched for 3 days. As a result 3-5 day shipping turned into > a week shipping. Bad practice guys. Makes me wanna think twice before ordering from you next time.”
Helpful Report
Posted 2 years ago
“I will rerate upon delivery. In the meantime I suggest you warn customers when you are on holiday to they can seek more timely options.”
Helpful Report
Posted 2 years ago
“I was able to resolve my situation through chat, there was quite a wait but my situation was resolved quickly and easily.”
Helpful Report
Posted 2 years ago
“I paid for shipping and it's been over a week, but I haven't received my glasses or the tracking number. I call and no one ever answers in customer service.”
Helpful Report
Posted 2 years ago
“It was super easy to order my contacts!”
Helpful Report
Posted 2 years ago
“No response for over a week No taking calls from customers Order item always delay on shipping Very disappointed”
Helpful Report
Posted 2 years ago
“My order is late”
Helpful Report
Posted 2 years ago
“Decent price, but I spent over $400 and was still charged shipping?!! That’s enough for me to go elsewhere”
Helpful Report
Posted 2 years ago
“Took 2 weeks to process my order”
Helpful Report
Posted 2 years ago
“Usually very punctual but not only didn't they answer my inquiries about my order but it took them over a week to ship it. I had to go elsewhere and order as i needed them asap. The cost of handing was high and I shouldve gotten them sooner.”
Helpful Report
Posted 2 years ago
“EZContacts should explicitly state that Passover if observed prior to purchase rather than notifying customers after purchase has been made considering it is a lengthy holiday and typically when buying online rather than through your doctor the goal is getting contacts quickly.”
Helpful Report
Posted 2 years ago
“I have ordered from them in the past and had good service, recieved the products quickly. However this time the order was placed on 4/22/2024 and today May 1, I finally got confirmation that it had shipped. I still do not have my contact lenses.”
Helpful Report
Posted 2 years ago
“Currently its been over a week and my contacts still haven't evwn been shipped. When I try and call, the recording states the number of calls coming in is too many, so it hangs up on me. So can't find out why my contacts haven't shipped or when ill get them!”
Helpful Report
Posted 2 years ago
“I ordered 4 days ago and no communication”
Helpful Report
Posted 2 years ago
“The website doesn’t allow you to upload the prescription so you have to contact their customer service. I had two wait two weeks for a response and after sending five emails. Very disappointing.”
Helpful Report
Posted 2 years ago
“Placed order not realizing co would be closed for a week delaying my order with no notice given. Unable to contact customer service directly and no response to chat request.”
Helpful Report
Posted 2 years ago
“Obviously my prescription wasn't verified through my Dr because I was sent the wrong contacts.”
Helpful Report
Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews