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EZContacts Reviews

4.0 Rating 22,715 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

No response for over a week No taking calls from customers Order item always delay on shipping Very disappointed
Helpful Report
Posted 1 year ago
My order is late
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Posted 1 year ago
Decent price, but I spent over $400 and was still charged shipping?!! That’s enough for me to go elsewhere
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Posted 1 year ago
Took 2 weeks to process my order
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Posted 1 year ago
Usually very punctual but not only didn't they answer my inquiries about my order but it took them over a week to ship it. I had to go elsewhere and order as i needed them asap. The cost of handing was high and I shouldve gotten them sooner.
Helpful Report
Posted 1 year ago
EZContacts should explicitly state that Passover if observed prior to purchase rather than notifying customers after purchase has been made considering it is a lengthy holiday and typically when buying online rather than through your doctor the goal is getting contacts quickly.
Helpful Report
Posted 1 year ago
I have ordered from them in the past and had good service, recieved the products quickly. However this time the order was placed on 4/22/2024 and today May 1, I finally got confirmation that it had shipped. I still do not have my contact lenses.
Helpful Report
Posted 1 year ago
Currently its been over a week and my contacts still haven't evwn been shipped. When I try and call, the recording states the number of calls coming in is too many, so it hangs up on me. So can't find out why my contacts haven't shipped or when ill get them!
Helpful Report
Posted 1 year ago
I ordered 4 days ago and no communication
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Posted 1 year ago
The website doesn’t allow you to upload the prescription so you have to contact their customer service. I had two wait two weeks for a response and after sending five emails. Very disappointing.
Helpful Report
Posted 1 year ago
Placed order not realizing co would be closed for a week delaying my order with no notice given. Unable to contact customer service directly and no response to chat request.
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Posted 1 year ago
Obviously my prescription wasn't verified through my Dr because I was sent the wrong contacts.
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Posted 1 year ago
Contacts are poor quality, I have to throw out maybe one in 5 of them. The shipping is super slow, I ordered it a week and a half ago and they just shipped it today.
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Posted 1 year ago
Good prices, fast service
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Posted 1 year ago
I have not received my order. Every time I check, it has not even been shipped. A bit disappointed so far. I thought they would at least be on their way by now.
Helpful Report
Posted 1 year ago
No response to customer service while closed for more than a week due to a holiday.
Helpful Report
Posted 1 year ago
I was trying to get a hold of EZ Contacts regarding an order I placed 7 days prior and the order had not yet been shipped. I wasn't able to speak to anyone and the emails I sent to them came back to me. On Wednesday, May 1, I called them, spent 25 minutes on the line with no answer, was finally able to message them and did receive a return status email. The lady was very nice and indicated my order was in the process of being shipped, later was shipped and I'm waiting to receive my Rayban Sunglasses.
Helpful Report
Posted 1 year ago
Very disappointed with the lack of customer service along w the delay in shipping.
Helpful Report
Posted 1 year ago
Long wait time between ordering and the actual shipping
Helpful Report
Posted 1 year ago
I messaged immediately after ordering once I realized EZContacts would be closed till May 1st. The banner was not very noticeable at all. I didn’t even see it till I had already placed my order. I messaged asking to cancel the order, not expecting a response till you reopened. The first response I got was not from the message asking to cancel but saying that you shipped the order. Now I see that you charge shipping for returns. I’m never ordering from EZContacts again. If you’d canceled my order I’d order again in the future but come on, read your messages. What a terrible experience.
Helpful Report
Posted 1 year ago
EZContacts is rated 4.0 based on 22,715 reviews