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EZContacts Reviews

4.0 Rating 22,715 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

Shipping took way to long. Hopefully my product arrives with no complaints.
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Posted 1 year ago
I use EZ Contacts because they're literally that. Simple set up, no ridiculous fees & your contacts arrive in a week or less.
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Posted 1 year ago
One of the worst experiences I've ever had. Paid for expedited shipping and it took weeks to get to me.
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Posted 1 year ago
The pricing was great but after paying for express shipping, I was notified that they were closed and wouldn't even ship for over a week. I then went to cancel the order because I needed them immediately and there was no way to do so.
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Posted 1 year ago
I inadvertently placed an order and immediately emailed customer service. A week later I still hadn’t received a reply but get an email that the order was shipped. I don’t want the item nor the hassle of a return yet here we stand. TERRIBLE customer service.
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Posted 1 year ago
EZContacts has friendly customer service, quick to confirm Rx needs, reliable shipping and great prices on a wide array of products to from choose from at my pace. No pushy ads or unnecessary follow ups after ordering. These days, that's saying a lot. Thanks guys, you got my business.
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Posted 1 year ago
Everything has been great. Web site is very easy to navigate. I get updates regulary even when they were closed for Passover. Just got a notification that my product has been shipped! Very happy with the service!
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Posted 1 year ago
I placed a order on March 24 2024. And I still haven't received it yet, wow. I think that you're company is a scam, 💯. Costumer service is super 👎 bad
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Posted 1 year ago
This entire company is a scam. I have been trying to cancel an order they have never shipped and it is impossible. Ive been forced to reach out to the federal bureau of consumer protection. Avoid at all costs. My order was #3954652. I was charged over 200$ for nothing and have yet to get anyone to respond to me from this company. The best they do was have me submit a return, for a product that was never shipped. Sent me postage that expires in 2 days, and charged me 9$ for handling fees. This company has no value to offer to anyone.
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Posted 1 year ago
Still have not received my order and I placed it on 4/24/24. I’ve contacted them twice via email and no one responded.
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Posted 1 year ago
Ordered a pair of glasses 3 weeks ago (no prescription)and they still have not shipped. It’s absolutely ridiculous in today’s world to have such poor logistics and poor communication with the customer. Will never do business with EzContacts again!! What’s easy about your process???
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Posted 1 year ago
I paid for fast shipping And it took a week to ship
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Posted 1 year ago
They need a prescription as is required but they take your payment before they get it. When inquiring…the response is we are out for the next two weeks for personal reason.
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Posted 1 year ago
I placed an order on April 25th and chose the option to have express shipping, but they were closed for Passover, so my order wasn't even processed until the 1st. The option for express shipping should have been disabled if they were going to be closed for a holiday. I emailed them to ask if I would receive a refund for the express shipping and I have not gotten any response. So far customer service has been nonexistent.
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Posted 1 year ago
very poor customer service! Does not respond to emails. Unable to contact them!
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Posted 1 year ago
I was forced to pay $7 for shipping bc free shipping was greyed out and i couldn’t choose that option for some reason. Ok… Not only that my order didn’t get dispatched for 3 days. As a result 3-5 day shipping turned into > a week shipping. Bad practice guys. Makes me wanna think twice before ordering from you next time.
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Posted 1 year ago
I will rerate upon delivery. In the meantime I suggest you warn customers when you are on holiday to they can seek more timely options.
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Posted 1 year ago
I was able to resolve my situation through chat, there was quite a wait but my situation was resolved quickly and easily.
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Posted 1 year ago
I paid for shipping and it's been over a week, but I haven't received my glasses or the tracking number. I call and no one ever answers in customer service.
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Posted 1 year ago
It was super easy to order my contacts!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,715 reviews