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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“The frames are affordable and of quality, but the shipping time is awful, it says ship with 5-7 days and you may not get them for three months or longer.”
Helpful Report
Posted 2 years ago
“I've appreciated the ease with which I can order contacts through EZ contacts. However, finding out how my insurance can be applied is proving inscrutible. I was able to find out that I am out of network. I was directed to a page where I was able to submit my insurance information, which I did both before and after I ordered (with my order number). After that, I'm not sure what's happening or what to expect.”
Helpful Report
Posted 2 years ago
“The frames are good but the delivery was bad. I ordered them 4/23 and received them 5/4 and I paid for early shipping. Never again.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that our website states that these frames have a 4-6 week processing time, and they were indeed shipped out within that time frame. Please note that as stated on our website, paying extra for expedited shipping does not speed up this processing time, only the time the product is shipped from our warehouse to you.We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 2 years ago
“I paid to receive my contacts last Sunday and a whole week after still haven’t received anything.”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“I've been ordering from ezcontacts for a while and my experience only gets better with each transaction”
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Posted 2 years ago
“Wrong”
Helpful Report
Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
“Took too long for shipment to get here”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
“The contacts are taking a very long time to arrive. I am surprised to have received a request for a review, given the fact that I STILL have not received them, despite having written to ask why there was such a delay!”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback. We understand your frustration about receiving a survey before your order has arrived. Our review requests are sent out automatically based on order placement, but we apologize for any inconvenience this may cause, and you're welcome to wait until you've received your order before sharing your thoughts. In the meantime, if you have any questions about your order or its status, please don't hesitate to contact us. We'll be happy to assist you!
Posted 2 years ago
“Unable to contact customer service. Delayed shipping and arrival of order.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com. We'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 2 years ago
“It took forever to get these glasses. The bows are over an inch too long, so I can't wear them!!!”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 years ago
“Long delay shipping the product. Difficult to reach company for update.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with receiving your order. We understand the importance of smooth communication and order fulfillment, and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 2 years ago
“I ordered contacts on April 25th and paid extra for 3-5 day shipping. My contacts are still not here, tracking says they will be here tomorrow, May 4th. Pretty disappointed in the timeline. They weren’t even sent out to be shipped until May 1st, five days after I ordered them.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We sincerely apologize for the delay with your order. The good news is, your order is now on its way and should be arriving soon. You can track its progress using the link included in the confirmation email. To prevent similar situations in the future, you can be assured that we're actively reviewing our communication processes to ensure timely updates on order status and potential delays. In the meantime, please don't hesitate to reach out to us should you have any further questions or concerns. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“Thenframes were as listed and fit perfect. With my Ken prescription no weight change . I love these frames”
Helpful Report
Posted 2 years ago
“I do not have enough space to voice my review as a returning customer and the debacle of my latest order. Absolutely brutal, very unprofessional, and ultimately grossly mishandled.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
“I ordered a pair of glasses they told me it would take 4-6 weeks it took 10 weeks for it to finally ship maybe they shouldn’t charge my card until they have it in stock”
Helpful Report
Posted 2 years ago
“Everything went great. Surprised to receive the order so quickly.”
Helpful Report
Posted 2 years ago
“The size was easy to navigate and the prices can’t be beat. There some companies that charge an exorbitant fee for processing upwards of $25! I understand that there are fees for processing but that’s ridiculous. I’m glad your fee is reasonable and I’ll be returning to place a larger order.”
Helpful Report
Posted 2 years ago
“I order sunglasses 2weeks they don’t see yet. I’m waiting too long”
Helpful Report
Posted 2 years ago
“Really bad shipping process”
Helpful Report
Posted 2 years ago
“Your pricing and how easy the website was to order was amazing!”
Helpful Report
Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews