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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“Didn’t respond to my email of an eta of when the order would ship. Took 2 weeks to ship my order that I’ve enclosed a copy of prescription from the doctor’s office since the order date. No order has been received yet.”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“fast delivery, better prices, smooth and well designed website!”
Helpful Report
Posted 2 years ago
“This was my first thought one purchasing glasses online. The selection and price was AMAZING!!!The website was easy to navigate, reading others reviews especially those with photos made it easier to purchase. The website was very easy to maneuver and add my prescription. The glasses arrived beautifully packaged with helpful items like cleaning spray and cloth, case, eyeglass repair tool as well as the demo lenses. They communicated well keeping me informed from purchase to delivery ( even when it was running a little late) I’m pleased and will purchase from this site again.”
Helpful Report
Posted 2 years ago
“Poor communication about order. I ordered and after a week of not hearing anything on shipping, I looked at their website and found out they were closed for the week for a holiday. However my order was made the previous and no email to let me know there was going to be a delay in my order. After the holiday, still no communication or shipping of my order. Finally after over 2 weeks of waiting, I sen an email to customer service. I still didn’t get a response, but finally got a shipping notice. Very disappointing.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We sincerely apologize for the shortcomings in communication regarding your recent order. We understand your frustration at not receiving timely updates on both the holiday closure and the subsequent shipping delay. Your order is currently in transit, and you can expect to receive it shortly. We appreciate your feedback and value your business. We are committed to continuously improving our customer experience.
Posted 2 years ago
“Better discounts on contacts would be helpful”
Helpful Report
Posted 2 years ago
“Prices are generally lower than other online contact lens businesses. The shipping period seems inconsistent. I paid $29.95 for one-day shipping, but the order is still being processed and the items have yet to be shipped as of 9 pm. So maybe don't pay extra for faster shipping.”
Helpful Report
Posted 2 years ago
“On 4/19 a pair of sunglasses was ordered and the charge went through to my credit card. We have not received the product. Can't get through when called”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“I got a very good deal here and it shipped quickly and arrived in a nice package. All from my phone and a lot cheaper than the office. Will purchase again soon!”
Helpful Report
Posted 2 years ago
“Ordered glasses three weeks ago and still haven’t gotten them.”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“Price was great, but have not received frames yet.”
Helpful Report
Posted 2 years ago
“I paid for this order over A MONTH AGO! I was never notified of the extensive delay. Had I known I would NEVER have ordered from you. I chose ONE star because ZERO stars was not an option.”
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for providing feedback. We regret to hear that you experienced a delay and sincerely apologize for the discrepancy in communication with our customer service and the delay in your order due to stock issues. Your business is very important to us and we can assure you that we are currently implementing better and more effective systems to ship out our products in a timely manner, as well as updating our website to reflect more accurate shipping times. ​ You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
“I been waiting to long to receive my glasses. It’s been over a month! Unacceptable!”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Upon checking your order, we see that you were notified that your glasses had an extended eta, but they were indeed shipped out within the new time frame. We apologize if there was any miscommunication regarding this. Please don't hesitate to reach out should you require further assistance or clarification.
Posted 2 years ago
“Terrible response time”
Helpful Report
Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
“Really great way to order contacts”
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Posted 2 years ago
“Just received my order and upon opening a new pair of contacts the left contact had a big nick in it and could not use”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We are so sorry to hear that you received a defective contact lens from us. That must have been so disappointing! Our quality control team thoroughly inspects all products before they are securely packaged for shipment, so we apologize that your order was not properly inspected or secured for transit before being shipped to you. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 years ago
“This company is amazing. I made an incorrect order and was contacted by their team before it was shipped out and was able to change it before losing hundreds of dollars. Thank goodness they double checked for me.”
Helpful Report
Posted 2 years ago
“Fill great”
Helpful Report
Posted 2 years ago
“This company is by far the best company to order contacts from. They make it easy to reorder when you are ready”
Helpful Report
Posted 2 years ago
“Awesome service. Super quick delivery.”
Helpful Report
Posted 2 years ago
“I ordered my contacts on April 29th and they weren’t shipped until May 6th and I’m now going to be waiting 5-7 more days for delivery. This put me in a bind.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We regret to hear that your order has been delayed. You can be certain that we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. ​Please let us know if there is anything we can do to further assist you by emailing us at help@ezcontacts.com. ​​ We appreciate your business with us and wish you a wonderful day ahead!
Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews