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EZContacts Reviews

4.0 Rating 22,715 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

I like the ease of ordering online and the variety of contacts offered. The prices are also affordable for a single mom as myself.
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Posted 1 year ago
I like your collections because of the sizes you all carry n styles. This will be my 2nd pair I have ordered within 2 years. And the prices and additional discount is a plus as well.
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Posted 1 year ago
If I could give 0 stars I would! The process was terrible. It has taken 7 weeks to ship this item. I will never ever purchase from this company again!
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Posted 1 year ago
Hi there, Thank you for getting in touch with us and sharing your feedback. We are happy to inform you that your order is on its way and will be delivered to you shortly. You can easily track your order by using the link that was sent to you via email. If you need any further assistance, please feel free to reach out to us at help@ezcontacts.com.
Posted 1 year ago
Getting in touch with Customer Service was a little difficult, but that’s the only complaint.
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Posted 1 year ago
Hi there, Thank you for your feedback. We understand that getting in touch with our Customer Service may have posed some difficulties for you, and we apologize for any inconvenience caused. We continuously strive to improve our services and make the contact process easier for all our valued customers. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction. Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Posted 1 year ago
Great prices and a legit site
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Posted 1 year ago
It has taken 3 weeks to get my contacts. I wasn’t warned about this when I ordered from you. It’s been disappointing.
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I've never had an issue when ordering my contacts from EZContacts. It's so easy and takes no time at all. Love you guys
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Posted 1 year ago
I had the best costumer service with Fernando ! Best and cheaper place to get your glasses !!
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Posted 1 year ago
If it weren't for the low price, I would not deal with them. I've tried calling them several times last weekend this week and I keep getting a recording that due to high call volume they can't accept any phone calls. I sent an email and I never heard back from anybody. I ordered 6-month of daily contacts but also wanted to add some monthly contacts, for my travels. I ask, via email, how I could do add these, since the website wouldn't allow me to add to my cart, and instead they added another 90 days of dailies to my order and shipped it without any confirmation from me that that's what I wanted to do. Zero communication.
Helpful Report
Posted 1 year ago
Hi there, Thank you for taking the time to reach out to us. We regret to hear that you were disappointed with our services. We always strive to provide our customers with the best possible experience, and we appreciate your feedback so that we can improve. We see that you were contacted by one of our customer service agents and that the issue was resolved to your satisfaction. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and we hope you have a great day.
Posted 1 year ago
EZContacts was very simple to use and the best price I could find. My dailies on this site were $0.86/contact instead of $1.20/contact like on 1-800-Contacts. Thank YOU!
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Posted 1 year ago
it took a long time for the glasses to ship. 7-8 days from order date isnt that great. we will see when the items arrive
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
Great deals good customer service
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Posted 1 year ago
Didn’t respond to my email of an eta of when the order would ship. Took 2 weeks to ship my order that I’ve enclosed a copy of prescription from the doctor’s office since the order date. No order has been received yet.
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
fast delivery, better prices, smooth and well designed website!
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Posted 1 year ago
This was my first thought one purchasing glasses online. The selection and price was AMAZING!!!The website was easy to navigate, reading others reviews especially those with photos made it easier to purchase. The website was very easy to maneuver and add my prescription. The glasses arrived beautifully packaged with helpful items like cleaning spray and cloth, case, eyeglass repair tool as well as the demo lenses. They communicated well keeping me informed from purchase to delivery ( even when it was running a little late) I’m pleased and will purchase from this site again.
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Posted 1 year ago
Poor communication about order. I ordered and after a week of not hearing anything on shipping, I looked at their website and found out they were closed for the week for a holiday. However my order was made the previous and no email to let me know there was going to be a delay in my order. After the holiday, still no communication or shipping of my order. Finally after over 2 weeks of waiting, I sen an email to customer service. I still didn’t get a response, but finally got a shipping notice. Very disappointing.
Helpful Report
Posted 1 year ago
Hi there, Thank you for your review. We sincerely apologize for the shortcomings in communication regarding your recent order. We understand your frustration at not receiving timely updates on both the holiday closure and the subsequent shipping delay. Your order is currently in transit, and you can expect to receive it shortly. We appreciate your feedback and value your business. We are committed to continuously improving our customer experience.
Posted 1 year ago
Better discounts on contacts would be helpful
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Posted 1 year ago
Prices are generally lower than other online contact lens businesses. The shipping period seems inconsistent. I paid $29.95 for one-day shipping, but the order is still being processed and the items have yet to be shipped as of 9 pm. So maybe don't pay extra for faster shipping.
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Posted 1 year ago
On 4/19 a pair of sunglasses was ordered and the charge went through to my credit card. We have not received the product. Can't get through when called
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Posted 1 year ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 1 year ago
I got a very good deal here and it shipped quickly and arrived in a nice package. All from my phone and a lot cheaper than the office. Will purchase again soon!
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Posted 1 year ago
EZContacts is rated 4.0 based on 22,715 reviews