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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“The frame and lens had scratches on it. It is a kind of disappointment.”
Helpful Report
Posted 2 years ago
“I ordered some contact solution 4/23/24 and as of today-5/08/24 I have not received it or heard from ezcontacts as to when or if it will be shipped.Although I've not been charged some communication would be appreciated. In looking at reviews, I see this is a very common problem.”
Helpful Report
Posted 2 years ago
“My order was place a month ago and nothing received, no responses either this is a scam website!”
Helpful Report
Posted 2 years ago
“Very pleased with my Polarized 2000's. Order was delayed through no fault of EZContacts. Service was excellent.”
Helpful Report
Posted 2 years ago
“Fast, responsive service!”
Helpful Report
Posted 2 years ago
“Had never heard of EZContacts and didn’t know what to expect. Saw some glasses that I loved at a retail store that were far too expensive and did a little online digging and found them at a reasonable price on EZContacts. Decided to try it. Boy did they not disappoint!!! Easy to order and had my new glasses a week later! I’m so happy I decided to try EZContacts! Will be a repeat customer! I already have sunglasses I have my eye on.”
Helpful Report
Posted 2 years ago
“Good price - better than I found anywhere else. Easy to order online. Reasonably fast delivery.”
Helpful Report
Posted 2 years ago
“My order shipped 3 weeks late- I had to go and order contacts at a higher rice from my optometrist because of this delay. Additionally, the office was closed for more than a week after I placed my order, so I had no idea that the contacts were going to be so delayed until substantially later. I was not offered any additional discounts, I was merely told that this was an error from a different company (despite the fact that I was told I wouldn't be charged until my order shipped.... ) In the future, I will likely just pay more and actually get my contacts within a few days from a retailer like 1-800 contacts.”
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for taking the time to share your feedback about your experience with EZContacts. We truly appreciate your honesty and want you to know that we take all customer feedback seriously. We sincerely apologize for the delay in shipping your order and the inconvenience it caused you. We understand how frustrating it can be to not receive your contacts on time and having to resort to purchasing them at a higher price from your optometrist. We acknowledge that our office being closed for more than a week after you placed your order contributed to the lack of communication regarding the delay. This is something we are actively working on improving to ensure that our customers are informed about any potential delays promptly. Regarding the discounts, we apologize for the misunderstanding and any confusion caused. We never want our customers to feel like they are not being valued or given the appropriate solutions. We will investigate this matter further to ensure it doesn't happen again in the future. We understand your frustration and we genuinely want to make things better. We would love to hear more about your experience and how we can improve our services to meet your expectations. Please feel free to reach out to our customer service team, and we will do our best to address your concerns and find a suitable solution. Once again, thank you for sharing your feedback. We truly value your opinion and hope to have the opportunity to serve you better in the future.
Posted 2 years ago
“I'm sorry to say I'm disappointed, but I am. Firstly, the order took 3 weeks and then when it arrived it was a total DIY situation. It's probably my own fault for not seeing either the processing time or the fact the lenses would arrive in a bag for me to replace what came in the frames. I'm pretty savvy, but I'm not going to attempt the switch on my own without expansion screws in the frames. More wait time to find and pay for an optometrist to do the work. Bummer.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
“Ordering was easy, verification was easy, delivered in time frame given, all good, I haven't worn any yet but I suspect that will be Great as well, Thanks for having integrity! Val!”
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Posted 2 years ago
“Before I ordered a pair of glasses from EZContacts I looked on their website to find out how long it usually took to receive them. As of today, it has been 13 days and they haven’t shipped. There were two days they were closed for Passover but the website says they usually ship in 3-5 business days.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
“Took two months to ship my order though I paid for expedited shipping. Did not make it in time for my wedding or honeymoon with over a month of lead time. I just got the notification that it has shipped but I have my doubts. Support was responsive with communications. Refunded the shipping cost. Intended to cancel my order but guess I’ll see where this goes at this point. Will never order from here again, would much rather just pay full price to somewhere that can fulfill a promise.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback about EZContacts. We sincerely appreciate you taking the time to let us know about your experience and apologize for the problems you encountered with your order. As we strive to provide the best possible service to our customers, please be assured that your order is currently processing and we are doing everything we can to expedite your order so you can receive it as soon as possible. We appreciate your patience and understanding with us as we resolve this delay for you. If you have any questions or need assistance in any way, please don’t hesitate to reach out to us at help@ezcontacts.com. Thank you again for your feedback!
Posted 2 years ago
“Customer service was the worst the follow up and communication was subpar. Shipping via DHL was the worst and to add insult to injury I still don’t have my order”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
“A very unresponsive company. Never received a response after I asked 3 times in writing. Phone lines are also shut down and wont accept calls. You cannot reach them to check status or anything else but they will accept your cash.”
Helpful Report
Posted 2 years ago
Hi there, We understand how frustrating it must have been to experience both order problems and difficulty reaching our customer service team. We sincerely apologize for this negative experience. To address your concerns directly, a customer service representative will reach out to you shortly. In the meantime, please don't hesitate to reply to this message with any questions you may have.
Posted 2 years ago
“You should be able to call and speak with a person about what’s going on with your order. Also, when your website says that it will be shipped in 3 to 5 days, it should be shipped in 3 to 5 days. It’s already been three weeks and my order still hasn’t arrived.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We sincerely apologize for the delay with your order. We understand how important timely deliveries are, and we're truly sorry for any inconvenience this has caused. The good news is, your order has now been shipped and should be arriving with you soon. You can track it using the link emailed to you. In the meantime, to prevent similar delays in the future, we're actively looking into the cause of this issue and implementing improvements to our fulfillment process. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“Well i spent the extra $19.95 for 2 business shipping and it has been 4 and still not delivered!! Normally it is quick shipping when i do the free shipping.”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We're glad to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you.
Posted 2 years ago
“Shipping is very late”
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We understand that you are waiting for your product, but we want to ensure your expectations are met regarding its delivery timeframe. As indicated on our website, this particular item carries a 4-6 week processing time. We sincerely apologize if you missed this information while browsing our site. If the estimated arrival doesn't suit your needs, we'd be delighted to offer alternative options for you that can ship sooner. Please email us at help@ezcontacts.com and we'll be glad to assist you.
Posted 2 years ago
“Second time doing business. The first time I made a mistake on the order. They took care of my mistake immediately as well as graciously. I have recommended them to all my friends. Great service and unbeatable prices.”
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Posted 2 years ago
“Order process is easy, receiving the order took a couple of weeks. Plan ahead if you use them and order before you're out of contacts.”
Helpful Report
Posted 2 years ago
“it was easy until I needed to input an Rx”
Helpful Report
Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews