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EZContacts Reviews

4.0 Rating 22,723 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

“Easy to order and shipped promptly. Really happy with the service”
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Posted 2 years ago
“EZ is the best. Trustworthy, quick and their products are superior. I am grateful for them.”
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Posted 2 years ago
“easy to place order. Customer service is very helpful.”
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Posted 2 years ago
“I love them more than any competitor. Fast shipping and so easy to order from. Will always use them.”
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Posted 2 years ago
“Easy reorder”
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Posted 2 years ago
“Very easy to deal with.”
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Posted 2 years ago
“I placed an Order for glasses on April 8. I was informed it would take 5-7 Business days to process. Eventually there was a delay in processing, and they did not notify me until I had to call severally, chat and even send emails in attempt to reach out to the customer service before I got a proper explanation and due to the urgency of my situation, they expedited the shipping, which shipped on May 3rd. Now my glasses are to be delivered tomorrow which is May 6th!. Well you can imagine my frustration. With the trauma of terrible experience I have received, it would take a lot of convincing for me to even consider thinking about using EzContact services again.”
Helpful Report
Posted 2 years ago
Hi there, Thank you for your review. We sincerely apologize for the confusion and frustration you experienced with your order. We understand the importance of good service and apologize that this was not the case for you. We'll be sure to take your feedback into account as we review our processes to ensure a smoother experience for future customers. For further questions or concerns, please don't hesitate to reach out to us at any time, and we'll be glad to assist.
Posted 2 years ago
“I love that EZContacts has no hidden fees! They are so easy to work with! I posed an issue and Ashley replied very promptly and it was resolved in no time. And my contacts were much cheaper than ordering them anywhere else. I have recommended them to a friend!”
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Posted 2 years ago
“If you don’t mind waiting many weeks for your delivery…”
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Posted 2 years ago
Hi there, Thank you for contacting us and sharing your feedback. We sincerely apologize for any dissatisfaction you have experienced with our company. We value your input and want to understand the specific concerns that led to your dissatisfaction. Please email us at help@ezcontacts.com with more details about your experience so we can thoroughly investigate the matter and address your concerns effectively. We appreciate your willingness to help us improve our services.
Posted 2 years ago
“Going on two weeks and no contacts yet.”
Helpful Report
Posted 2 years ago
Hi there, Thanks for reaching out to us and providing feedback. We are so sorry to hear about the delay you are experiencing with your order, but we're pleased to inform you that your order is currently in transit and should be delivered shortly. You can track your order using the link that was emailed to you. Please don't hesitate to reach out to us at any time at help@ezcontacts.com should you have any further questions or issues. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“Excellent service”
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Posted 2 years ago
“Takes a long time to get product almost 4 week wait”
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Posted 2 years ago
“ordered contacts ten days ago and they are just being shipped…”
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Posted 2 years ago
Hi there, Thank you for your review. We regret to hear that your recent order has been delayed. We understand your frustration and are working diligently to get your package to you as quickly as possible. Rest assured, we're prioritizing your order and taking every step to expedite its shipment. We’ll be sure to keep you updated on its progress and send you the tracking information and estimated delivery date as soon as possible. We appreciate your patience and understanding during this time. If you have any questions or concerns, please don't hesitate to reach out to us and we’ll be glad to assist. Thank you for your continued business. We value your feedback and look forward to exceeding your expectations in the future.
Posted 2 years ago
“This is my second time ordering from EZ Contacts, first time was great, quick delivery and great value. This time it has been 16 days since my online order and the glasses still have not shipped. I messaged customer service 4 days ago, and just today got a message that they will be shipping soon.”
Helpful Report
Posted 2 years ago
Hi there, Thank you so much for reaching out and providing valuable feedback. We sincerely apologize for the delays in responding to your inquiries regarding your order. Due to the busy holiday season, it can be challenging to respond to all of our customers in a timely manner and we sincerely apologize for that. We recognize these delays may affect customer satisfaction and undue frustration. You can be assured that we are currently working to resolve this issue to prevent it from happening again. We sincerely appreciate your patience and business with us and once again apologize for the inconvenience. For further assistance, please feel free to email us at help@ezcontacts.com and we'll be glad to help! Wishing you a wonderful day ahead!
Posted 2 years ago
“Great service”
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Posted 2 years ago
“8 day and Still haven’t received my package”
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Posted 2 years ago
Hi there, Thank you for your feedback. We're sorry to hear about the delay in your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 years ago
“Horrible! I paid for my contacts to be delivered for the NEXT DAY and I won’t get them til maybe Monday. Ordered Friday and it should’ve been here SATURDAY, yesterday and I WILL be getting my full refund or they will give me another order of FREE contacts!”
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Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback about your recent order. We understand your disappointment with the delayed shipping and apologize for any inconvenience this caused. We reviewed your order and see that it was placed on Friday, May 3rd and shipped on Monday, May 6th. As mentioned on our website, we ship orders on business days, excluding weekends and holidays. We apologize if this information wasn't readily apparent during your purchase. We've emailed you the tracking information for your order, so you can monitor its progress and estimate its arrival. We hope this clarifies the situation and that you receive your order soon. If you have any further questions or concerns, please don't hesitate to contact us.
Posted 2 years ago
“No idea when I will get them. No one answers.”
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Posted 2 years ago
Hi there, Thank you for your review. We apologize for the inconvenience you experienced with your order. Upon checking, we see that one of our customer service representatives has been in contact with you to resolve this issue. Please let us know if you have any further questions or require additional assistance, and we'll be happy to assist you. We appreciate your business with us and wish you a wonderful day ahead.
Posted 2 years ago
“Love that I can buy designer sunglasses at a more affordable price, but it took almost 3 weeks for my item to ship.”
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Posted 2 years ago
“Easy to order and good price”
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Posted 2 years ago
EZContacts is rated 4.0 based on 22,723 reviews