Login
Start Free Trial Are you a business? Click Here

EZContacts Reviews

4.0 Rating 22,718 Reviews
71 %
of reviewers recommend EZContacts
Read EZContacts Reviews

About EZContacts:

information from the company website:
https://www.ezcontacts.com/about-us
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses.
Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place!
EZContacts' skilled experts carefully review each prescription we receive before work commences and again before the order ships out. Using state-of-the-art equipment in our authorized Essilor lab, our technicians work tirelessly, ensuring that our customers receive their orders as promptly as possible.
We know that as fun as eyewear can be (hello trendy frames and colored contacts!), it's nevertheless a necessity.

And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names.

Whether you need advice before you place your order or require assistance on a current order, our opticians and helpful staff are here for you through the entire process. Moreover, here at EZContacts, we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses.

Visit Website

Phone:

8002172020

The wait on customer service of 30 minutes with no one picking up was ridiculous. Placing the order online was easy.
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We're truly sorry you haven't been able to reach us by phone due to the high call volume we've been experiencing lately. We can assure you that we're actively working to improve our response times, but in the meantime, you can also reach us quickly via email at help@ezcontacts.com and we'll be happy to assist you from there as well! We appreciate your patience and understanding with us and wish you a wonderful day ahead.
Posted 2 years ago
Best prices and customer service actually answered my email on a weekend in less than 1 hour. I was shocked
Helpful Report
Posted 2 years ago
Very disappointed. I was told my contacts would ship the same day if the order was in by 2... .it is a week later they still are not Shipped!
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention. We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out and we expect it to arrive to you shortly. We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.
Posted 2 years ago
I am still waiting on the back order from my order. And your customer service have not once tried to reach out to me to inform me of what is happening with my product
Helpful Report
Posted 2 years ago
Hi there, Thank you for your feedback. We're sorry to hear about the issue with your order. Meeting your expectations is our top priority, and we're actively working on ways to improve our service and prevent similar experiences in the future. In the meantime, we were happy to see that one of our customer service agents has been in contact with you and was able to resolve the issue for you. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you for your understanding, and we hope you have a wonderful day.
Posted 2 years ago
Out of the money spent on the glasses and over night shipping due to the company’s website error and lack of information. Called customer service and the rep just kept advising how I was screwed and wouldn’t get a refund and would have to pay again 30$ for another pair to be over nighted correctly
Helpful Report
Posted 2 years ago
Hi there, Thank you for reaching out and providing feedback. We are truly sorry to hear about your experience with us. We take all customer feedback seriously and are committed to improving our service. We would like to investigate this matter further and work towards resolving it for you. Please reach out to us at help@ezcontacts.com. so we can gather more details and address your concerns directly. We value your business and appreciate you for bringing this to our attention.
Posted 2 years ago
this is the second pair of glasses i’ve ordered within a few weeks of eachother, they were both in stock items and took weeks to ship. i asked customer service to refund the expedited shipping i paid for and never got a response. horrible service x2!!!!
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
Very pleased to find my contacts at such a good discounted price over where I usually get them. Nice company to order from. The delivery was quick, and I am very happy about my order with them!
Helpful Report
Posted 2 years ago
Easy service, fast and effecient.
Helpful Report
Posted 2 years ago
Great inventory and deals! Thank you
Helpful Report
Posted 2 years ago
The reason I buy from EZContacts is they don't charge bs processing fees like many other websites do, their listed price is exactly what you pay for. Their customer service is great and they ship very quickly.
Helpful Report
Posted 2 years ago
When I placed the order of a totally black sunglasses, when receiving the confirmation email, appeared a different pair of glasses, and has been impossible to cancel the order, so frustrating!!
Helpful Report
Posted 2 years ago
Hi there, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced. We value your satisfaction and are committed to resolving this matter promptly. To address your concerns effectively, please reach out to us via email at help@ezcontacts.com and we'll be glad to resolve this issue. We look forward to hearing from you shortly!
Posted 2 years ago
My experience with EZ contacts was just that easy. From ordering to submitting my Rx to pricing and shipping no other sites compare. I will definitely recommend and be ordering from them again. Thank you EZ.
Helpful Report
Posted 2 years ago
The ordering process was super easy to complete. The shipping was super quick too.
Helpful Report
Posted 2 years ago
Easy to order contacts and got a great price for them.
Helpful Report
Posted 2 years ago
Glasses arrive way ahead of the time I was expecting. Great quality and the prescription was spot on. My new go to place for eyeglasses.
Helpful Report
Posted 2 years ago
GREAT PRICES FAST SHIPPING !!
Helpful Report
Posted 2 years ago
Website provided a HUGE selection of the sunglasses I was looking for. They actually had a pair that I was told is no longer available, and that was what I purchased. Product arrived today, and was 'as stated" and on time. I will shop there again. I would rate my experience with EZContacts as excellent!
Helpful Report
Posted 2 years ago
god service
Helpful Report
Posted 2 years ago
Accurate order, great price, and fast shipping
Helpful Report
Posted 2 years ago
Easy ordering, great prices and fast shipping. Couldn't ask for more than that!
Helpful Report
Posted 2 years ago
EZContacts is rated 4.0 based on 22,718 reviews