EZ SMILE Reviews

Name: EZ SMILE
Rating: 4.40

4.4 Rating 870 Reviews

84 %

of reviewers recommend EZ SMILE

Company Reviews

Product Reviews

Metrics

4.4

Based on 870 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Phone:

1300 936 400

Email:

info@ezsmile.com.au

Location:

19/14 Jubilee Avenue, Warriewood NSW
2102

EZ SMILE 5 star review on 2nd March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't review something I haven't tried.”

Helpful Report

Posted 1 year ago

Hi Sergi thanks for your recent clear aligner order, we ask for reviews throughout our process, we realise you haven't started to wear the aligners as yet, but we will endeavour to get a 5 star review from you next time after you see the results of the treatment. You will have your aligners very soon.

Posted 1 year ago

“The time for the consent form needs to be longer as it timed me out the first time trying to complete it.”

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Posted 1 year ago

Thanks for your recent clear aligner order Rex, we will see if we can add some more time to the consent form so it doesn't time out for customers in the future.

Posted 1 year ago

“Good”

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Posted 1 year ago

👍

Posted 1 year ago

“H”

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Posted 1 year ago

Hi Kaylee your impression kit should be with you very soon. Thanks for the order.

Posted 1 year ago

“I'm only having my upper teeth aligned so even though I answered yes to the questions re gum disease (which effects my lower teeth only) those questions/answers are irrelevant. Furthermore, the questions re the xrays 'I have' I gave mixed answers to because I thought I understood the nature of the question but their specific nature goes beyond my knowledge. That is to say that my dentist Xrayed my teeth a few months ago and said 'All fine' so didn't go into further details”

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Posted 1 year ago

Jamie as advised privately all is good with your answers. We are now manufacturing your aligners and will have them for you very soon. Thanks for your order.

Posted 1 year ago

“Didn't know the retainer was an additional cost. I suppose it offsets the $200 discount they offered.”

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Posted 1 year ago

Hi Christian, we certainly do include retainers in the price. All aligners needed, retainers included, free whitening included, and Satisfaction guarantee - if your teeth don't exactly match the simulated result we refine it for free to ensure you get the result of the simulated plan. Thanks

Posted 1 year ago

“It's ridiculous to expect a review BEFORE even receiving the product. I am highly dubious about the process but have liaised back and forth with the team and hope they are as good as they lead people to believe. Time will tell I guess.”

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Posted 1 year ago

Thanks Daniel, you dont have to give us a review if you dont like.

Posted 1 year ago

“Ok”

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Posted 1 year ago

Thanks Seaton, we will do our best to improve the rating during your treatment.

Posted 1 year ago

“I have no current review as yet for I have not yet started my treatment plan. I can provide a feedback once treatment has been completed. So far Emma has been very helpful and always ready to answer my questions.”

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Posted 1 year ago

Thanks for your order Maria, we will work on getting the next review to 5 stars.

Posted 1 year ago

“I have no idea why they’re making me write a review before my treatment even starts. The team is helpful and replied to me within a day or 2 when I had questions. I don’t know how the treatment will go so I’ll just give 3 stars.”

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Posted 1 year ago

Thanks Azusa, we will do our best to achieve a 5 star from you. We ask for reviews several times throughout your journey, you only need to review if you feel you want to. We look forward to seeing your end results.

Posted 1 year ago

“None”

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Posted 1 year ago

Thanks Muhammad, we will do our best to improve your star rating during your treatment.

Posted 1 year ago

“Fine”

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Posted 1 year ago

Thanks Melanie. We will aim to get you to improve the 3 star rating when you start your Aligner treatment. Thanks for your order and we will get you your aligners in 14-21 days time.

Posted 1 year ago

“Ok”

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Posted 2 years ago

We will try to improve your star rating of us Tasman.

Posted 1 year ago

“None for the time being”

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Posted 2 years ago

Posted 1 year ago

“Make the pricing more transparent. The cost should also point out the continuation of aligner purchase and use.”

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Posted 2 years ago

Hi Sheralee thanks for your order and feedback. Our price is as transparent as it can be as it includes all aligners needed and the first set of retainers for $2149. Thanks The EZ SMILE team.

Posted 2 years ago

“Not known yet, can’t give accurate review”

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Posted 2 years ago

Thanks for your aligner order Crystal, they are in production and we will get them to you asap. We are excited to show you how amazing our product is and hopefully improve your review rating for us. Thanks The EZ SMILE team

Posted 2 years ago

“Good”

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Posted 2 years ago

Thanks Melissa

Posted 2 years ago

“Perhaps making the application more user friendly for iPhones”

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Posted 2 years ago

Hi Mahila we are always trying to improve our applications on small devices. We will continue to improve as best we can to industry best practices. Thanks for your Aligner order.

Posted 2 years ago

“Good”

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Posted 2 years ago

Thanks

Posted 2 years ago

“Website hard to navigate. Thanks”

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Posted 2 years ago

Sorry to hear that Craig, we get many positive reviews about our site. We are always trying to improve our customers experience on our site so we will continue to review and improve it.

Posted 2 years ago

EZ SMILE is rated 4.4 based on 870 reviews