Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.11

“ezspce always kept in touch with me, before delivering. The product is very good, any small issues I made them aware, which they were appreciative of. The bed is used almost daily and put away daily, as it's in my salon. My customers often comment on how tidy it looks. Happy with the product.”

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Thank you for taking the time to share your review, Fiona. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Really happy with all aspects of our wallbed. I was really impressed with the customer service at this company, quite apart from the brilliant nobe wall bed we purchased from them which has transformed my office into a spacious, versatile place where visitors can stay in a really comfortable bed that can be hidden away between visits so that I can join Teams meetings and Zoom calls for my business from a room that really looks like my office and without the embarrassment of a bed in the background. The installation went smoothly, and the mechanism is very strong, so it made me confident in the longevity of what we had purchased. I’m really happy with it.”

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Thank you for taking the time to share your review, Carrol. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“This was exactly what I was looking for and is very sturdy it looked great in my small room and provided extra space for other furniture. Great customer service”

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Thank you for taking the time to share your review, Vincent. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Ezspace provided exceptional service to being with and made the purchasing process very smooth and easy. We were amazed by the quality of the product and highly recommend. Great value for money.”

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Thank you for taking the time to share your review, Juana. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great bunks. Everything I wanted.”

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Thank you for taking the time to share your review, Francis. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Arrived well packaged and all in tact. Good customer service and easy-to-navigate website.”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great packaging and delivery. Product is well made. Some extra screws would be useful. First class customer service. Thank you”

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Thank you for taking the time to share your review, Emily. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great design - terrible production and support. The bed had missing parts, production damage, missing holes, and incorrect fittings. I've been going back and forth with support for weeks. There was a fundamental floor with the bolts provided being too big for the trundle bed to fit under the loft bed. The steps don't fit flush, and are wobbly and dangerous.”

Helpful Report

Hi Pete, Thank you for your feedback. We're truly sorry to hear about the problems you have experienced with your products. We understand that missing parts and damages can cause a lot of frustration. We want to assure you that we take these issues seriously and are committed to providing the best possible customer service as well as the resolution for resolving all issues raised. We have located your order details/case number and we have also sent you an email to assist you further, and we will do everything possible to make things right. Warm Regards, EzSpace

“Really glad I found this company and will be letting friends know about them.”

Helpful Report

Thanks for sharing your feedback with us. It's valuable to our team to hear that we have fulfilled your expectations and given you a great experience. Our aim is to surpass the expectations of all our customers, and your feedback reassures us that we are moving in the right direction. We are dedicated to providing outstanding service and high-quality products, and we are thrilled to learn that we have accomplished that with you.

“Outstanding. My bed is superb - robust, well-designed, and reasonably priced.”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“The product and company are legit. Highly recommended!”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great experience with this company, bed we received was high quality and very competitive on price for what we wanted.”

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Thank you for taking the time to share your review, Zoe. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Hi. Thanks for your reply. Not sure what to say. The packages were all dumped out in the open. They were ripped at the ends and one in the middle. I didn’t take photos I just got on with it. And after multiple trips to Bunnings I have now got the bed built. It took me a whole day as Bunnings is an hour round trip each time Really disapointing”

Helpful Report

Hi Gavin, We are truly sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review your issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“This is the 3rd time I’ve used EZspace. So professional with a fantastic easy to use web site. Prices, product range and quality will not be beaten. The girls from their customer service are so pleasant and helpful if you need any support from them which is brilliant. I will definitely use them again . Keep up the great work . Can not find fault with the whole experience.”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Excellent company to deal with. The delivery was spot on, no complaints at all. Very friendly and courteous.The bed is really nice when put together. My little boy can’t wait to sleep in it. Would definitely recommend and useagain.”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Bed arrived super quick although was missing one carton customer service were amazing at resolving and having missing carton delivered in a timely manner. Bed was easy enough to assemble and my son loves it”

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Thank you for taking the time to share your review, Casey. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Excellent product! No fuss furniture. My daughter loves it!”

Helpful Report

Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Would I recommend?? Unsure Product was delayed, with little communication and only when we followed it up”

Helpful Report

Hi Felicity, Thank you for taking the time to share your review. We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Great bed. Easy to put together had no problems other than a time issue with delivery.”

Helpful Report

Thank you for taking the time to share your review, Yuki. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“There is no issue with the quality of the product or the beautiful colour we have chosen, however, the instalment instructions could be better - they are tiny and difficult to read. Plus, the instructions we received and the instructions on the website are different (different screw sizes in several of the diagrams). In addition, the front white panel we received had pre-drilled holes in the wrong place and we are now waiting on this to be replaced. So, I am disappointed in the overall assembly process and now waiting for the new panel to be sent.”

Helpful Report

Hi Christie, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

EzSpace Reviews