EzSpace Reviews

Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.11

4.1 Rating 297 Reviews

75 %

of reviewers recommend EzSpace

4.1

Based on 297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About EzSpace:

EzSpace designs and curates an extensive collection of designer homewares that continuously evolve to meet every dimension of space-saving.

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EzSpace 4 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“Love our loft bed and I have to say it's a game changer for us!”

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Thank you for taking the time to share your review, Fischer. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Our kids love their new bed, and we're thrilled with this high-quality purchase.”

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Thank you for taking the time to share your review, Otani. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Fantastic quality and price. Would definitely purchase from this site again.”

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Thank you for taking the time to share your review, Tanya. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Easy purchase, short delivery time and I would buy from the site again. BUT - we had issues with the delivery partner. I received a message they were coming so we stayed home all day - then it didn't arrive. I had to chase them, as the tracking log said it had been delivered! The response I got was that they needed an extra trailer piece and that it would be delivery in a few days. I was informed I would get a phone call to let me know when this would be. The next day I got home to find a pallet of boxes in front of our roller door - with broken edges - in the rain!!”

Helpful Report

Hi Kara, Thank you for taking the time to share your review. We are sorry to hear about your experience with delivery This is disappointing. Please know that your feedback will not go unnoticed and will be passed on to our logistics team for further review. We would love the opportunity to have this reviewed and have messaged you privately to assist you further. Warm Regards, EzSpace

“We were checking out bunk beds for our kids and saw this from ezspace. The color combination attracted us for 2nd look, the price confirmed our purchase. The review was above average, as we also bought from them before hence we are confident of the quality. There are some hiccups during ordering but were resolved swiftly.”

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Thank you for taking the time to share your review, Holly. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“The product is of great quality. We couldn't be happier with the results. Highly recommend.”

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Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Well made and good design.”

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Thank you for taking the time to share your review, Gita. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Perfect for our mini human and guests. Beautiful quality & easy to assemble.”

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Thank you for taking the time to share your review, Munni. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“My bro and I each bought this loft bed for our shared dormitory. As college students and dedicated computer gamers, we were in search of something with an integrated desk. The assembly of the first bed took roughly five hours, while the second was up in about three hours. Having just completed the assembly, we're thrilled with the outcome! The beds are impressively sturdy def the dream of every college student! It offers ample storage and truly brightens our room!”

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Thank you for taking the time to share your review, Ricky. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“While the actual wall bed itself is a good product, I also had a top-shelf unit that had one of the main panels cracked in transit, crack was more than cosmetic as it appeared to extend halfway through the panel. The instructions that came with the products did not match the product and the pictures on the website of the storage unit did not match what I got. While there is a message on the website, that I did not initially see at the point of order that says that pictures may not match the product accurately, I can understand some differences in small details but not an entirely different product. The same picture appeared in my order summary email and surely you can expect that the picture in an order summary email would match what you are actually getting (and there was no disclaimer in the email). You guys really need to manage your website better and have more accurate representations of what I am getting, its very misleading, especially in an order confirmation email and the disclaimer really doesn't cut it I have been to and fro with customer support for over 2 weeks trying to get a replacement and they finally advise me that they actually had no top storage (the product in my order summary picture) units in stock. I then opted to just get a refund on the top shelf unit as I was not satisfied with not getting the product I thought I ordered and it's just taking too long to get a resolution. The refund is currently outstanding as your customer service team is awaiting advice on what refund to offer me as it was part of a combo, I would like whatever refund I get to take into account the inconvenience of the whole situation.”

Helpful Report

Hi Anthony, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Unfortunately the wall bed is missing key parts and one part is faulty. Discovered this during the installation on Sunday and still waiting for a response from product team four days later. So I can’t review the product. My experience so far has been poor and although I planned to purchase the loft bed, I don’t think I’ll buy from EzSpace. I will say the support response was fast but unfortunately not helpful. Will see how we go…”

Helpful Report

Hi Emma, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Nice organised design. However putting it together was a nightmare. The numbers on the pieces dont match the numbers in instructions. Doing the ladder on the other side was difficult because they've just mirrored it to the left. So the holes dont match up. Ger a builder. It took almost 2 weeks to do”

Helpful Report

Hi Esther, We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding the installation. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Fabulous quality at a fabulous price.”

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Thank you for taking the time to share your review, Alexander. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great company to deal with”

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Thank you for taking the time to share your review, Mellissa. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“EzSpace's dedication to thoughtful design, high functionality, and a keen understanding of their customers' needs has won my complete admiration. It's hard not to fall in love with a product that caters so beautifully to a range of needs, from comfort to productivity to pet-friendly considerations. This company def merits a resounding five-star rating!”

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Thank you for taking the time to share your review, Zheng. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Lovely well made bed, good quality and feels v sturdy. My daughter loves it. Not too hard to fit together - i managed it on my own, with a bit of help from my son. Great communication on delivery times throughout and arrived well packaged in recyclable packaging. I would order from this company again.”

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Thank you for taking the time to share your review, Christian. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Kids love the bed and great company to deal with.”

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Thank you for taking the time to share your review, Laura. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Very happy with the Doc midi loft bed we purchased. Will 100% purchase again.”

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“Customer service is brilliant. Very patient and helpful both with delivery and construction of bed. Minor criticism is the build instructions. That said, using common sense you can build the bed easily.Son loves it and creates a very versatile space.”

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Thank you for taking the time to share your review, Jody. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“The bed is definitely a two-person job to put together. All-in-all very happy with my purchase and would definitely purchase it again! It saves so much space and looks sleek when put away.”

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Thank you for taking the time to share your review, Flynn. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

EzSpace is rated 4.1 based on 297 reviews