EzSpace Reviews

Name: EzSpace
Address: Suite 110, M Centre, 11 Palmerston Lane, Manuka
Rating: 4.11

4.1 Rating 299 Reviews

75 %

of reviewers recommend EzSpace

4.1

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About EzSpace:

EzSpace designs and curates an extensive collection of designer homewares that continuously evolve to meet every dimension of space-saving.

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EzSpace 4 star review on 10th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“All parts aren’t numbered and the video does not show all steps it jumps ahead and hard to follow the hard copy instructions aren’t detailed enough”

Helpful Report

Hi Greg, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding installation. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace

“Delivery was late but product installed easily and now looks great. Thanks for organizing a refund/rebate.”

Helpful Report

Thank you for taking the time to share your review, Alan. We are sorry about the delivery experiences, and are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“I googled a set of bunk beds with a slide for my children and it came up with the TOEM Bunk beds. I read the description and it said what was not included (mattresses, linen and decorations) so after seeing the slide in the photos, I assumed it was included. it wasn't until we set the bunk beds up that we realised it wasn't included even though it was shown in the photos. It wasn't until we scoured the website that we found a bundle pack that still didn't include the slide? then I searched the slide separately and found it for $600. The website needs to be clearer for consumers and easier to navigate so that we know what is included and what is not included.”

Helpful Report

Hi Elsie, Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. We take every feedback very seriously and will work hard on it to improve. Thanks again and regards, EzSpace

“Easy process from ordering to delivery to set up.”

Helpful Report

Thanks for taking time to share your review, Alex. We are delighted to hear about your recent purchase with us. We glad to know that we have made another customer's shopping experience great.

“I'm impressed with the bunk's design and how well it functions. Their customer service is also impeccable. However, I find the installation process to be challenging. It's difficult to distinguish between some of the panels, making it hard for me to determine which is which. I hope this aspect will be improved in future iterations. Overall great product and helpful staff.”

Helpful Report

Hi Levi, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review your installation issues. We have located your order details/case number and we have also sent you a private message to assist you further. Warm Regards, EzSpace Support

“Always willing to help us during the installation of our mo loft bed. Fab products and an amazing company to deal with!Thank you Ezspace!”

Helpful Report

Thank you for taking the time to share your review, Torres. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Absolutely love this!!! Very well made and sturdy. My girl loves this!!!! Great quality for a fair price!!”

Helpful Report

Thank you for taking the time to share your review, Elle. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great value & quality. Very happy with it.”

Helpful Report

Thank you for taking the time to share your review, Surya. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great customer service, we have to combine a room for our 10yr old and our 6 yr old without losing space and desks and a reading place for both. Hannah from the customer team suggested the mo loft bed to us and it did turn the bedroom into something we want! Thank you Hannah.”

Helpful Report

Thank you for taking the time to share your review, Anna. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Awesome product and great service! Thank you Ezspace!”

Helpful Report

Thank you for taking the time to share your review, Will. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“We are very happy with this purchase. The delivery was on time and the assembly instruction where easy to follow and once assembled the product was firm, stable, stylish and most important my little ones loved it.”

Helpful Report

Thank you for taking the time to share your review, Susan. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Great Quality Products and Awesome Customer Service! I highly recommend them, we are very happy with the bed, lots of storage and it fits in a very small space. Thank you EzSpace Team, you're the Best! :-)”

Helpful Report

Thank you for taking the time to share your review, Aurelie. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“beautiful furniture and excellent support”

Helpful Report

Thank you for taking the time to share your review, Alison. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Amazing customer service, products and efficient delivery. Through their live chat, we've received instant assistance.”

Helpful Report

Thank you for taking the time to share your review, Angela. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Love this. Son is so rapped with it.”

Helpful Report

Thank you for taking the time to share your review, Andrew. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great and your son's enjoyment makes our days!

“The bed and cabinetry look good and strong enough. The delay in receiving the package was too long: over a month. The documentation for mounting the bed was inaccurate, making the process a bit hard.”

Helpful Report

Hi Edouard, Thank you for taking the time to share your review. We are sorry to hear about your delivery delays experienced and instruction manual issue. This is disappointing. Please know that your feedback will not go unnoticed and will be passed on to our logistics team for further review. We would love the opportunity to have this reviewed and have messaged you privately to assist you further. Warm Regards, EzSpace

“This bed is in a holiday house, and it really is a lovely addition to the room! Kids love it!”

Helpful Report

Thank you for taking the time to share your review, Kuliman. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“This has been my first experience with EzSpace and overall it's been a good one. The service has been friendly and all of my enquiries have been promptly responded to. The only thing keeping my rating from 5 stars is some confusion and delay regarding shipping times, but these were relatively minor.”

Helpful Report

Thank you for taking the time to share your review, Alastair. We are sorry to hear about how disappointed you are about the delivery issue. We take every feedback very seriously and will work hard on it to improve.

“Happy with the service we received. Fast response - when we were asking questions through their online chat box.”

Helpful Report

Thank you for taking the time to share your review, Carth. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

“Well-deserved five stars for both the product and the service we received”

Helpful Report

Thank you for taking the time to share your review, Lina. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.

EzSpace is rated 4.1 based on 299 reviews