“We went to Fairco on the recommendation of a neighbour of ours and we could not have been happier with the quality of service and the workmanship that went into making our house a home. When we purchased this house, one of the things we hated was the windows and door, I would cringe when I'd see them. Now, it's such a joy to come home, the house looks amazing and the warmth is spectacular.”
“Customer service team are some of the worst people I have ever dealt with fairco as a company have been out to fix my door 3 times in 4yrs due to parts failing and when I said I wasn't happy with this and didn't feel I should have to pay for recent fault as it was just outside warranty your customer service agent compared my front door lock to a car and said things fail if you didn't get your car serviced it would also fail .I have never heard anything like this before were you compare a door lock to a car which has prob close to 10thousand moving parts ignorent horrible attitude would never ever deal with your company again”
“The product and installation was top class.
1 small criticism; a few little issue with the windows took a little while to get closed out. I think they could've been resolved in a more timely manner. Other than that Great job..........”
“Installation date was changed at a very short notice to me , which put my whole product up in the air.
Health and safety was given as the reason which I do not believe.
The installer and his co worker were top rate. No complaints there.
Regards Alan Long”
English
