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FamilyGoKarts Reviews

2.6 Rating 87 Reviews

38 %

of reviewers recommend FamilyGoKarts

Company Reviews

2.6

Based on 87 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email

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FamilyGoKarts 5 star review on 28th March 2023

FamilyGoKarts 5 star review on 11th January 2023

FamilyGoKarts 5 star review on 4th January 2023

FamilyGoKarts 5 star review on 4th January 2023

FamilyGoKarts 1 star review on 27th September 2022

FamilyGoKarts 1 star review on 22nd May 2022

Unhappy EX Customer

FamilyGoKarts 4 star review on 1st March 2022

14

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All was fine UNTIL I needed service which was non existent. Upon receipt of my son's taotao atm50 scooter I noticed the hood was scratched and the screw to hold it down was missing so I sent an email 3x, all 3 ignored except one which said "go to the hardware store and get one" how freeking unprofessional is that?#@! no size, thread type, length NOTHING, my hood also has a scratch so I figured, no need to worry - Jay told me there is a 72 hour window to notify them and address any SAIA truck shipping damages, so I did just that and they told me they dont have coverage for scratches in shipping Then why the heck do you have a 72 hour damage policy then - a DUH?? no credit or apology or anything for my trouble, just attitude on the phone because they are useless when contacting via email, so I called and Chelsea is plain nasty on the phone, she just makes excuses for their incompetence. I will never shop here again! Go somewhere else that actually cares about their customers, and thanks for dissapointing my son when he got his gift. You should be ashamed of yourselves!”

Posted 2 years ago

“Info for licensing should be sent with the scooter. When I called to inquire, customer service was rude and not very helpful. Certificate of origin comes from an outside source who is unresponsive to emails. Finally, 5 weeks after sending in my info, I finally received my paperwork for licensing. Still haven’t gotten the touch up paint that I requested a month ago for the scratches received durning transport. Customer service is lacking in all areas. Making your own temp license seems like an easy thing to do on a computer! ;)”

Posted 2 years ago

“1 month so far since I received my scooter and still no title...So it is useless to me because I can't register it. I bought this to take to the beach for the summer, the summer is over now. I have sent several emails over the past month to the titles email address without even an acknowledgement. When I called the support number they said the reason it takes so long is because they need to receive the paperwork from the warehouse in Texas. That doesn't justify this amount of time. If it said anywhere on the website that it was going to take this long I would have ordered from somewhere else. Infact, it says on the site "you will receive a response back from your email the same day or the next day" after sending an email with your information, and she usually turns it around the next day... Other sites that I was looking at list that the mco comes in the box when it gets delivered. I also had an issue when I received the scooter where it would die a few seconds after starting. I entered a support request and got a response to send a video, which I did. Then, silence.... that was also almost a month ago. I sent several followup emails before I gave up and ordered a new carburetor myself. I don't mind having to order my own parts, gy6s are easy and cheap to fix. That's one of the reasons I ordered this scooter. And I expected this from the other reviews I read. The most frustrating part is that I have no control over getting the title and these people don't seem to care now that they have my money and know noone is going to pay to ship these things back. If you're reading this I'll wave the 60 day warranty if that's why you're taking so long I just want my title....”

Posted 2 years ago

“It has been almost 2 months since I purchased my moped and I was told yesterday that it could be another six weeks by the time I get my title by then the 60 day warranty will have expired these people are criminals and they’re very rude”

FamilyGoKarts 1 star review on 15th July 2021

Posted 2 years ago

“Worse customer service by far that I have ever had the displeasure of contacting. Problems from the start. They couldn’t tell me if I had ordered or not, right after confirming my order. Then, they sent it via semi without the gate service I paid for, they shipped my service kit to the wrong address after specified not to. They still have yet to make anything right. And I’m still waiting for them to send me both service kits one as a complimentary and the other that I paid for and a new manifold. Garbage from the start. Nobody there could tell their head from their A** as far as I’m concerned. Good Christian company at its finest…..”

Posted 2 years ago

“The WORSE company EVER. Do NOT buy anything from this company. The woman that can ONLY answer a phone is rude. I have emailed and called to talk to a Techsupport person, but can't get a response. Final was able to get an answer and a price for a new battery but I felt that I shouldn't have to pay $20 in shipping. Its not like I demand it for free. I just felt with the lack of customer service that you should atleast making things right in the end. The other problem is that you have to call them back and give them your credit card information. So, they can send a message to a different person who you are not allowed to speak with and then that person charges your credit card. After that, you will get an email with a confirmation. I don't understand why I can't just talk to the person I need to ask question about the product, the person who will be submitting the order and the person who will be charging my card???? Thats the only way this company functions. Along with being told to find someone else, don't call back, and I'll make sure no one will answer the phone for you. I never yelled or cursed at the woman. I was only asking questions. But I guess I was messing up her Saturday by calling.”

Posted 2 years ago

“Buyers beware! Terrible customer service and they do NOT stand behind their product. We ordered one color received another even after verifying by phone the right color. Description stated the quad to be much bigger than it actually is. What a joke. They offered a full refund if we payed to ship it back only after I got PayPal involved before that they just ignored me after my initial complaint.”

Posted 2 years ago

“Awful customer service 😢”

Posted 2 years ago

“When we were first ordering our GoKart I had nothing but good things to say. Super quick to respond to questions and fantastic updating us through the process of getting the product shipped. We have had nothing but issues since. Our children have ridden the GoKart maybe 5 times and it is now completely broken due to a bent gear and the chain falling off every time you take off to drive. We have created support tickets and called multiple times and we cannot get anyone to help us. It has been over a month since we started trying to contact them. Horrible customer service and very disappointed with our purchase. Huge waste of money”

Posted 2 years ago

“Bike came scratched but was going to keep it anyway because I waited two weeks for the delivery when I called to get my title they told me I would have to wait another 4 to 7 weeks which is something I was not told when I made the purchase or else I would’ve never made the purchase if I knew I had to wait two months to ride my moped”

FamilyGoKarts 1 star review on 10th June 2021

FamilyGoKarts 1 star review on 10th June 2021

Posted 2 years ago

“I would not purchase a nut or bolt from this company. I spent $8000 on UTV cardboard was not damaged when we opened it up the radiator was totally damaged. Pictures were taken same day we received it. Still in the box not put together yet for proof. I made multiple phone calls and emails. Clearly clearly this company does not stand behind there sales. Please people do not purchase from this company if there is any damage they will not stand behind it. Do not buy anything that you cannot put your eyes on. They just left me hanging until I gave up.”

FamilyGoKarts 1 star review on 2nd June 2021

FamilyGoKarts 1 star review on 2nd June 2021

FamilyGoKarts 1 star review on 2nd June 2021

Posted 2 years ago

“I received my product and I noticed a corner of the crate was pushed in. After unpacking the go kart I found damaged parts and paint. I filed a damage report and provided all necessary pictures and documents. The response when I finally received one was unbelievable. They blamed the trucking company and stated because I didn’t note it on the shipper receipt nothing they can do. Oh they can sell me the damaged parts at cost, no mention of adjustment for the damaged paint. I wrote them and explained (not that common sense would come in to play) hard to see any damage till product was unpacked! I tried contacting them by phone was repeatedly told we will call you back, which ever happened just excuse after excuse. I never realized I purchased the go kart from the trucking company! Whatever happened to doing the right thing and take care of the customer. This purchase was not cheap $1400.00 hard earned. In closing if you have damage you are on your own, unless you have x-ray eyes and can see through the packaging!! I’m sure they don’t care about my review.”

Posted 3 years ago

“Date of Transaction:10/03/2020 Purchased 2021 Amigo Scooter Paid additional shipping fee Received Scooter and the odometer was not working, contacted Jeff and was terrible to deal with. We figured out the cable for the Scooter was missing. We have been emailing back and forth (only way to get in touch with customer service) Received this email:Jeff Backer (FamilyGoKarts.com Support) Mar 18, 2021, 12:18 PM CDT (Purchased in Oct. 2020) I apologize for the delay. We have had a high volume of requests and are working as fast as we can. The manufacturer covers the missing and warranty parts, however they do not cover the complete cost of shipping. There is a reduced flat rate shipping of only $9.95. How would you like to pay the 9.95? The missing part is the responsibility of Family Go Karts this is not a warranty issue, We never received it! This is unacceptable for this issue to take this long and to ask us to pay for shipping when it is their fault!”

Posted 3 years ago

“So i ordered a Vitacci mini hunter and i recieved a Kandi 60cc which looks exactly the same but two different companies with 2 different prices,if you go on there site you can see the vitacci mini hunter and the kandi 60cc look the same, but are not, if they were the same why is it an option to choose between them, and if they were the same why do they have different prices?. I called them bc this made me upset and they basically told me to deal with it, so now 4 months later the atv they sent me is broken and it was barely riden by my 4 year old and i cant even get anyone on the phone to really help. It may look like they have the best prices but whatever you do dont order from them, pay a little more in the beginning to avoid all the bs that comes with this company. super disappointing this is how this company treats there veterans. they offer a military discount, but its so small you are better off buying from somewhere else. Trust me.....Stay away from family go karts. Nothing but problems and headaches and most of there 5 star reviews are all bs and fake.”

Posted 3 years ago

“WORSE CUSTOMER SERVICE EVER... We ordered a go kart for our child's birthday. Their website stated it was ready to ship, I even called them just to confirm it would ship right away and make it in time for our child's birthday. Two day's after placing the order, we were still waiting for our follow up call that was suppose to happen within 2 day's. After we waited over 2 weeks, I decided to write them to get the status. A guy wrote back the next day stating Alley would be calling me the following day. The next day Alley called me to inform me that they sold my son's blue go kart by accident, and their next shipment would be in 3 weeks from now. Alley and her manager told me I wouldn't even get the go kart for smooth 6 weeks... I stated that wouldn't work and I was guaranteed this go kart would make it to us in this for our child's birthday, seeing that's the reason I chose this company. The owner said I can't miracle you a go kart and for me to shut up and quit rambling so she could talk. I told her that was very unprofessional and how ghetto she handles her business. She canceled my order without my consent and hung up on me. So, here i am... wow, what deceptive business practices. DON'T TRUST THEM! HIGHLY UNPROFESSIONAL... THEY BORROW YOUR MONEY FOR WEEKS, FREE OF INTEREST.”

Posted 3 years ago

“Service has been very slow, Go Kart is not working at all and they are dragging their feet to resolve the issue. I am disappointed.”

Posted 3 years ago

“DO NOT PURCHASE! I placed an order on 11/20/2020. I immediately called them and confirmed that they would be delivered by 12/21/20. Today is 01/20/2020, All I have received from Family Go Karts is excuses and the run-around. They have NO TRACKING info for my order and do not know when my 2 ATV's will be delivered. I am also told that I cannot talk with anyone regarding my order, all I can do is submit a request for tracking by sending them an email. Of which, I do not get a response back. This is unacceptable. These were Christmas gifts for my children and they understood that they may be late. However, at this point, the entire family is angry and disappointed in the unAmerican spirit within this company. I will never purchase from them again and would recommend that no one else does either!”

Posted 3 years ago

“STAY FAR FAR AWAY!! DO NOT PURCHASE FROM THIS COMPANY! Don't even consider buying from them! They are a SCAM! I purchased 2 quads on Sept 29, 2020. Money was taking out of my account Sept 30th. I was told 6-8 weeks Definitely before Christmas! Well on Thanksgiving I got an email stating that my quads were going to be shipped and were damaged and they no longer had the quads I wanted in stock and to pick 2 different quads. So after multiple phone conversations, being hung up on and the run around from multiple people I picked out 2 different quads were told yes you'll have them before Christmas! Well December 5th I got an email stating they were sorry and the 2 new quads I ordered were ALSO damaged and they didn't have any more of the ones I wanted in stock! I was suggested 2 wait till AFTER CHRISTMAS TO GET QUADS AND TAKE A PICTURE OF QUADS WRAP IN A BOX KIDS WILL BE HAPPY! My kids are 6 & 3 NO THEY ARE NOT going to be "happy" with a picture of quads! So the rep who was emailing me back and forth said I could also cancel my order MINUS a 2% restocking fee instead of the normal 5% fee. I'm sorry but why am I being punished and your keeping my money when you messed up! It took 7 days to get my money back of course minus the 2% they held! I'm telling you this place is a SCAM! STAY FAR FAR AWAY! I have all the emails to prove this! How can you order something in September and not have it available 12 weeks later?!?! Also they charged me an extra $200 for shipping bc I was not in a state that allowed quads so be shipped! Well let me tell you I found a place Dec 5th ordered 2 quads was NOT charged shipping spent $200 less then family go karts charged me the owner of the new place has personally emailed me all the details on shipment when they will be arriving every detail! And they are at my house already! Take it for what it's worth don't want anyone else getting the run around and scammed like I did! Also to note I NEVER write reviews especially bad ones especially with what is going on to small businesses these days but these people truly screwed me!”

Posted 3 years ago

“STAY FAR FAR AWAY!! DO NOT PURCHASE FROM THIS COMPANY! Don't even consider buying from them! They are a SCAM! I purchased 2 quads on Sept 29, 2020. Money was taking out of my account Sept 30th. I was told 6-8 weeks Definitely before Christmas! Well on Thanksgiving I got an email stating that my quads were going to be shipped and were damaged and they no longer had the quads I wanted in stock and to pick 2 different quads. So after multiple phone conversations, being hung up on and the run around from multiple people I picked out 2 different quads were told yes you'll have them before Christmas! Well December 5th I got an email stating they were sorry and the 2 new quads I ordered were ALSO damaged and they didn't have any more of the ones I wanted in stock! I was suggested 2 wait till AFTER CHRISTMAS TO GET QUADS AND TAKE A PICTURE OF QUADS WRAP IN A BOX KIDS WILL BE HAPPY! My kids are 6 & 3 NO THEY ARE NOT going to be "happy" with a picture of quads! So the rep who was emailing me back and forth said I could also cancel my order MINUS a 2% restocking fee instead of the normal 5% fee. I'm sorry but why am I being punished and your keeping my money when you messed up! It took 7 days to get my money back of course minus the 2% they held! I'm telling you this place is a SCAM! STAY FAR FAR AWAY! I have all the emails to prove this! How can you order something in September and not have it available 12 weeks later?!?! Also they charged me an extra $200 for shipping bc I was not in a state that allowed quads so be shipped! Well let me tell you I found a place Dec 5th ordered 2 quads was NOT charged shipping spent $200 less then family go karts charged me the owner of the new place has personally emailed me all the details on shipment when they will be arriving every detail! And they are at my house already! Take it for what it's worth don't want anyone else getting the run around and scammed like I did! Also to note I NEVER write reviews especially bad ones especially with what is going on to small businesses these days but these people truly screwed me!”

Posted 3 years ago

“STAY FAR FAR AWAY!! DO NOT PURCHASE FROM THIS COMPANY! Don't even consider buying from them! They are a SCAM! I purchased 2 quads on Sept 29, 2020. Money was taking out of my account Sept 30th. I was told 6-8 weeks Definitely before Christmas! Well on Thanksgiving I got an email stating that my quads were going to be shipped and were damaged and they no longer had the quads I wanted in stock and to pick 2 different quads. So after multiple phone conversations, being hung up on and the run around from multiple people I picked out 2 different quads were told yes you'll have them before Christmas! Well December 5th I got an email stating they were sorry and the 2 new quads I ordered were ALSO damaged and they didn't have any more of the ones I wanted in stock! I was suggested 2 wait till AFTER CHRISTMAS TO GET QUADS AND TAKE A PICTURE OF QUADS WRAP IN A BOX KIDS WILL BE HAPPY! My kids are 6 & 3 NO THEY ARE NOT going to be "happy" with a picture of quads! So the rep who was emailing me back and forth said I could also cancel my order MINUS a 2% restocking fee instead of the normal 5% fee. I'm sorry but why am I being punished and your keeping my money when you messed up! It took 7 days to get my money back of course minus the 2% they held! I'm telling you this place is a SCAM! STAY FAR FAR AWAY! I have all the emails to prove this! How can you order something in September and not have it available 12 weeks later?!?! Also they charged me an extra $200 for shipping bc I was not in a state that allowed quads so be shipped! Well let me tell you I found a place Dec 5th ordered 2 quads was NOT charged shipping spent $200 less then family go karts charged me the owner of the new place has personally emailed me all the details on shipment when they will be arriving every detail! And they are at my house already! Take it for what it's worth don't want anyone else getting the run around and scammed like I did! Also to note I NEVER write reviews especially bad ones especially with what is going on to small businesses these days but these people truly screwed me!”

Posted 3 years ago

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FamilyGoKarts is rated 2.6 based on 87 reviews