Fantastic Services Reviews

Name: Fantastic Services
Address: 9 Temsford Close, North Harrow, United Kingdom
Rating: 4.38

4.4 Rating 1,145 Reviews

85 %

of reviewers recommend Fantastic Services

4.4

Based on 1,145 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Fantastic Services:

Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.

With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.

From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.

Visit Website

Phone:

20 3404 3444

Email:

brandkeeping.cs@fantasticservices.com

Location:

9 Temsford Close,
North Harrow
United Kingdom
HA2 6LB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Bhavisha was pleasant and friendly, providing an efficient and thorough cleaning service.”

Helpful Report

Dear Clare, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“Ivan is a very pleasant man. Arrived ahead of time and was very efficient”

Helpful Report

Dear Ronald, Thank you for your brilliant feedback. We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service. It would be an honor for us to assist again. Warm Wishes, Fantastic Services

“Very friendly and helpful. Great clean”

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Dear Alison, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“ivan did a great job”

Helpful Report

Dear Ronnie, Thank you for sharing your experience. Knowing that our customers are happy with the service we provided is very motivational for us and we will make sure we keep up the high standard and efficiency. Thank you for allowing us to assist you. Kind Regards, Fantastic Services

“Beware of Fantastic Services. I paid over 500 pounds for end of tenancy deep clean. They took my money and not even a vacuum entered the flat. Garbage strewn everywhere. Their complaint system is meant to drive you nuts, no claim can be solved. They also offered me free maintenance, I accepted because it was complimentary. Then I find out that I was charged 200 pounds. For what? he put wall putty on a few holes and left the flat with many maintenance issues unresolved. Even the putty looks terrible as it was not sanded down. Overall I was charged 3 times the original quote through a barrage of harassing phone calls and emails. While moving flats. One of the worst experiences I have ever had with UK company. AWFUL!”

Helpful Report

Dear Manal, Thank you for putting your trust in us and giving us a chance to prove that improving your experience is our top priority. Our customer care team will remain at your disposal in the future. Kind regards, Fantastic Services

“On time and great service by Ivan”

Helpful Report

Dear Bhavnisha, Thank you for your lovely feedback. We work hard in order to ensure we are punctual for our clients as we are aware of how important that is. Knowing that it is appreciated and results in happy customers is the sheer motivation for us. Thank you for choosing us, Fantastic Services

“Ivan did a great job”

Helpful Report

Dear Abby, Thank you for taking the time to rate our services. We are happy to know that we impressed you and we look forward to doing so even more on your next service. Kind Regards, Fantastic Services

“Great service!”

Helpful Report

Dear Anne-Li, Thank you for taking the time to rate our services. We are happy to know that we impressed you and we look forward to doing so even more on your next service. Kind Regards, Fantastic Services

“Very pleased with the general cleaning service.”

Helpful Report

Dear Ali, Thank you for sharing your experience. Knowing that our customers are happy with the service we provided is very motivational for us and we will make sure we keep up the high standard and efficiency. Thank you for allowing us to assist you. Kind Regards, Fantastic Services

“Did a great job and we are very pleased”

Helpful Report

Dear Emily, Thank you for your 5-star rating. We are glad to know that you enjoyed the service we provided and we look forward to assisting you again. We will make sure we keep up the good work and we are grateful for the opportunity to impress. Warm Regards, Fantastic Services

“Don't use these guys! You will throw your money in the bin! Paid over £500 for after building clean where they state they will clean dust, debris and paint mark. Did a superficial clean only. They didn't clean skirting boards or door frames. They didn't have a ladder or step so no intention of cleaning the higher up areas. Areas completely missed that were in plain sight. They were paid specifically to do an oven clean service also. DON'T waste your money on them..I felt like I threw my money in bin. I was only refunded £75 of the cost after 1 week of back and forth messaging. Initially they offered me £15 off a follow up clean! Showed them lots of pictures and told them I had videos. There excuse was they did the best they could regardless of what point I made and which photo I sent. Just saw top of oven and full of grease. Disgusting company; charging ridiculous fee for a service they did not provide. Fake advertisement; things listed in an after building clean failed to be done. The cleaners were also off site for a total of at least 50 mins so the £75 wasn't really much of a compensation. I didnt have the energy or time to argue for more but don't want anyone else to make the mistake of booking this clean. I have however written another complaint after seeing the top of the oven. The people who performed my clean were 'SG CLEANING SERVICES LIMITED'. First I did not want to name and shame but the more I cleaned myself, the more upset I got seeing all the dirt and grime they failed to clean. Loads of paint marks too,which the description said would be cleaned off. Awful service. They should be reported to trading standards. Not sure how to post pictures on this review but I have loads.”

Helpful Report

Dear Aisha, Thank you for your feedback. Please accept our sincerest apologies for any inconvenience caused. It saddens us that your experience was anything but fantastic. Kindly rest assured that our customer care team was notified and will be in contact with you shortly to assist you further. Kind regards, Fantastic Services

“Greatservives”

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Dear John, Thank you for taking the time to rate our services. We are happy to know that we impressed you and we look forward to doing so even more on your next service. Kind Regards, Fantastic Services

“Brilliant job, very thorough and friendly service”

Helpful Report

Dear John, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“Arrived on time and did a great job”

Helpful Report

Dear Tom, Thank you for your brilliant feedback. We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service. It would be an honor for us to assist again. Warm Wishes, Fantastic Services

“Ivan was amazing! He was professional, careful and meticulous! thank you!”

Helpful Report

Dear Kia, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

“Good service:)”

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Dear Jianhao, Thank you for taking the time to rate our services. We are happy to know that we impressed you and we look forward to doing so even more on your next service. Kind Regards, Fantastic Services

“Ivan was on tie and did a good job”

Helpful Report

Dear Meha, Thank you for your lovely feedback. We work hard in order to ensure we are punctual for our clients as we are aware of how important that is. Knowing that it is appreciated and results in happy customers is the sheer motivation for us. Thank you for choosing us, Fantastic Services

“Iva was really good ! She arrived on time, finished fast and was communicative as well.”

Helpful Report

Dear AJ, Thank you for your brilliant feedback. We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service. It would be an honor for us to assist again. Warm Wishes, Fantastic Services

“Ivan was on time and did a good job”

Helpful Report

Dear Steph, Thank you for your lovely feedback. We work hard in order to ensure we are punctual for our clients as we are aware of how important that is. Knowing that it is appreciated and results in happy customers is the sheer motivation for us. Thank you for choosing us, Fantastic Services

“Bhavisha is punctual, professional and thorough at her job. She took care of everything I asked for and made it all look so effortless. 5/5 stars”

Helpful Report

Dear Omar, Your feedback is greatly appreciated. Thank you for allowing us to demonstrate our high-quality standard and professional attitude. We will make sure we keep up the good work. Thank you for choosing us, Fantastic Services

Fantastic Services is rated 4.4 based on 1,145 reviews