“So I left a review on 24th May about Fastway only delivering 1 of 2 boxes of a bed. So I cancelled the order. Well Thursday 4 July the 2nd box arrived with the whole side ripped off and battered, probably bits missing. Sent it back. I think this company strives to be the worst. Its like a badge of honor to them.”
“Parcel placed on delivery van. 2 weeks later no parcel. All I wanted was someone to advise me what to do next but despite 7 attempts to contact them I haven't had a single reply. They do send an automated reply saying they'll be in touch within 24 hours but that's it.”
“This company cannot be trusted. Got an email from them that my parcel will be delivered today, then after a while got an notification that my parcel was delivered and signed. I contacted customer care they found out that my parcel was left in petrol station, I drove around all petrol stations in town and none of them had it. Contacted customer care again , then they told me that parcel is with the driver and will be delivered today. Waited all evening, no sign of the driver and again I got notification that driver didn't have access to my building ( he didn't even bother to call). I contacted customer care once again and arranged collection in the depot centre at 4pm. I drove to the depot centre and they didn't know anything regarding my parcel and gave me the number of driver and told me to sort it out myself.
My kindest advise to all companies do not use Fastway as you will be losing customers.”
“Never received the goods three weeks after being shipped.
Having worked with courier companies in the past Fastway are the worst ever
I will never use them again
The pits”
“Even fastway customer service supervisors cant give me an answer or get my package delivered and get the workers of this company to do there job,,, that means were all in serious hassle regarding packages being delivered or stolen ,,, it seems Fastway is a great place to work ,,, you can be a thief, a lier , you can be forgerer ,, you dont have to do your job or answer for anything wrong thats done because the owners expect you to do wrong ,,, if you try and stand up for yoirself against fastway by contacting customer service and after a month of getting no where with any of them supervisors included they just pass the buck all over the place , lie so they dont have to do there job ,,, they dont like to deliver to urban/rural areas plain and simple ,, 75 % of there customers are taken care off and thats enough to keep the 💩ship afloat ,,, if they were any good they would put in there contracts that they dont deliver to Rural areas and stop f##cking with people as they have no right to do that ,,, would the owner of fastway like if he ordered something online and was given the finger by the courier company thats meant to deliver it 🤔,,, i bet you the owners of fastway would not like it if it happened to them ,,, people like that seem to be latest type of creatures that inhabit this planet ,,, there obviously abusing a tracking system that was meant to do good things ,,, unfortunately these days there are to many humans who seem to think that manipultion is a good thing and actually educate people on how to do it and its accepted because those laws were made by other manipulaters ,,, CROOKED BUSINESS PEOPLE ACROSS THE BOARD . FASTWAY HAVE MY PACKAGE FOR ONE MONTH AND NOT ONE THEM CAN GIVE ME A STRAIGHT HONEST ANSWER ON MY PACKAGE THEY ARE SCUM NOT EVEN THE SUPERVISORS WANT TO WORK AND PUSH A FEW BUTTONS MAKE A FEW CALLS THERE TO BUSY SUPERVISING THE COFFEE MACHINE AND GOING THROUGH ALL THE PACKAGES THEY STEEL FROM CUSTOMERS”
“It was "Onboard with the courier" for 16 days and after ignoring two complaint emails and escalating the issue with the original sender they marked it as Signature obtained and back dated it to 15 days before. I never received my package and I certainly never signed for it. I'm honestly disgusted and can't believe this company is allowed to operate when it's clear this is not the first time they have forged signatures.”
“Time after time the worst courier in the country. Parcel out for delivered yesterday still not delivered. Went on chat. Got "we'll contact the driver and email you". Immediately kicked off chat without a chance to respond. No email. How long can it take to contact the driver. Awful, awful courier, can't understand how any company uses them.”
“Fastway Gouriers should be the name of this company ,,, my ebay purchase was in fastways possesion since 3/6/24 according to tracking info ,,, contacted fastway throught email on the 17/6/24 i was told later that day my package was located in Dublin ,, scanned and put on a container bound for Cork on the 17/6/24 which tracking info seemed to confirm ,,, today is the 25/6/24 and ive just been informed via email that my package has been misdirected ??? and cant be located they have checked CCTV footage for a human mouse who has eaten the container and all the packages ,, but CCTV doesnt provide Fastway Gouriers with any further information 🤔 which i do not believe for a second but Fastway Gouriers expect me to ,, the email from customer service was contact your supplier who will advise you on the next step 😂 imagine that 💩 .
I would advise anyone making ebay purchase or any other kind of purchase to contact supplier and triple check on who is actually going to be delivering the package to final destination ,,, IF IT'S FASTWAY GOURIER'S ASK SUPPLIER TO CHANGE TO A DIFFERENT DELIVERY SERVICE AS FASTWAY GOURIER'S ARE THE ABSOLUTE WORST THEY OBVIOUSLY MAKE UP THERE OWN MINDS AND MAKE UP EXCUSES IN ORDER NOT TO ACTUALLY DO THERE JOB AS THERE TO BUSY TRYING TO LOCATE CONTAINERS AND HUMAN MICE ON THERE CCTV FOOTAGE ,,, HAVE YOU EVER HEARD SUCH BULL 💩 IN YOUR LIFE ,, THIS IS NOT MY FIRST EXPERIANCE WITH FASTWAY GOURIER'S REGARDS ANOTHER DELIVERY SOME YEARS AGO I ACTUALLY HAD TO GET A FAMILY MEMBER TO GO AND PICK UP MY PACKAGE AFTER WEEKS OF WAITING ,, THE PACKAGE WAS HANDED INTO NEAREST POST OFFICE AND DELIVERED NEXT DAY VIA AN POST WHO ACTUALLY DO THE JOB CORRECTLY AND RESPECT THERE CUSTOMERS OTHERWISE THEY WOULD NOT HAVE A JOB ,, BUT FASTWAY GOURIER'S SEEM TO THINK THEY CAN DO WHAT THEY LIKE AND STILL HAVE A JOB AND COMPANY . AN ABSOLUTE JOKE OF A COMPANY THEY CANT EVEN FIND A CONTAINER 🧐🧐🧐🤭🫡🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥🤥 BEAR FACED LIER'S,,, LAZY TUBS OF💩... MY FATHER HAD A SAYING GROWING UP IF WE FORGOT STUFF IT WENT AS FOLLOW'S ,,,,, YOU WOULD LOOSE YOUR B⚽️⚽️LS ONLY FOR GOD PUT THEM IN A BAG FOR YOU ,,, FASTWAY GOURIER'S ARE LOOSING CONTAINER'S 🤔🤔🤔 A BUNCH OF 🤠 CUSTOMER'S COME FIRST ALWAY'S NO MATTER WHAT ,, KEEP MY PACKAGE I HOPE YOU CHOKE ON IT OR A CONTAINER 🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀🐀”
“The quality of this delivery service stands and falls with the van driver who “owns” a particular route or area. They are paid per drop, i.e. per delivery. Therefore, even though the customer / parcel recipient may have received a very early courtesy email from the company, excitedly announcing delivery “today”, if the driver has many, or as is often the case, too many parcel drops along one particular route, he / she either runs out of time or simply doesn’t bother heading to a location with fewer drops. It doesn’t matter whether the customer has paid for delivery within a certain timeframe, or even paid for overnight delivery, Fastway drivers will drop off the parcel as and when it suits them.
This happened to me again this month. I had ordered an item I needed for my upcoming holiday; the excepted delivery date was a comfortable four days prior to my planned departure. On the morning, I received the delivery announcement at 7.18hrs by email; at 16.18hrs, an email arrived saying delivery had been attempted. This was untrue; I work from home. The same happened the following day at 18.06hrs. I sent a complaint through the Fastway website but as it was after office hours on a Friday, a reply was only sent the following Monday after I had gone on holidays – without the item I had ordered and not received.
Once I had returned from abroad, Fastway arranged a renewed attempt for my parcel to finally be delivered. As per usual, the early morning email arrived; then, at 15.25hrs, I received a call from the van driver. To be fair, the man had only just started on that route and was entirely polite and professional. However, he did inform me that he had so many deliveries to fulfil that day, that he was only driving one route, and it would not be ours. He apologetically told me that, given the number of deliveries on the other route, it wouldn’t be “viable” to also call out to my address. He did promise delivery on the following day and was as good as his word. That is how I got to take delivery of my parcel almost two weeks after the previous driver should’ve dropped it off.
In my opinion, this is unacceptable and it is not the first time this has happened to me. For a while, there was a Fastway driver on our route that was as reliable as they come. He might only arrive after 19hrs on an evening, but if you got your email in the morning, you knew you were going to have your parcel that day. Period. The company urgently needs to put the foot down on the “bad eggs”. No matter how helpful and usually prompt the customer service agents are (and they generally are that), if the driver doesn’t do what the company is paid for, i.e. promptly deliver parcels, then it’s not a lot of good to the customer.”
“I’ve been home all day, door bell is working fine. No one called to my house at 11.30 this morning yet I received an email from Fastway to say my item has been delivered at that time. I’ve searched the garden and my neighbours garden. I’ve even looked in my neighbours bins!! I’ve sent an email but have had no reply so far.”
“Been waiting on a package to be delivered in west Cork, Fastway have had it in their depot for well over a week, each morning it gets updated to 'Staged for Next Day delivery', their support says it's being expedited, obviously not. Will try starting an insurance claim with them next week, see how that goes. My advice, never ever use.”
“Would give 0 stars if I could. I was waiting a month after ordering my parcel, then it shows out for delivery yesterday so I waited all day for it only to say last night that couldn't deliver, business closed. I messaged them this morning and megan said it will be delivered between 4 - 5 working days then closed the chat before I could respond so I messaged them again and got chris who said he couldn't take over chat from megan and again closed chat before I could respond. I'm absolutely Furious over this and this company should be reported. Avoid Avoid Avoid this company. They don't care in the least about their customers”
“Absolute disgrace of a company,, said they dropped a parcel into my hands, I was at work and received no parcel,, now I'm out of pocket and they just keep saying its delivered,,”
“The most horrible customer service I have ever experience, refused to refund me 300 euro. Took 150 once for "check" and I was ment to receive money back asap then they took another 150 "by mistake" and I just can't seem to get through to anyone. They are jus too dam useless”
“Fastway Couriers the worst courier company I have ever encountered, I received an email stating that the parcel had been delivered to me and that I had signed to receive it, which is a lie as the parcel was not delivered to me and I did not sign for anything. After several e-mails sent to the company, I was told that the courier cannot deliver the parcel to the indicated address and that I should provide another address for delivery, couriers from other companies have never had problems with delivering the parcel. This is a complete lack of respect for the customer and I do not recommend this company.”
“I received an email from Fastway saying that they couldn’t deliver a parcel.
I am here all day in my office, it isn’t possible for this to happen.
This isn’t the first time I’ve had delivery problems with Fastway.
Poor service & trying to cover up their mistakes.
Dermot Kinahan
Tullamore
R35 E519.”
“Did to contact the chat on their website. Wasn't helpful at all. The courier throw my package in somewhere. In the email they send it to me they were saying that the parcel was delivered. Im very disappointed. No sign of my parcel at all also Fastway courier forged my signature i can see on tracking parcel of shipment details .”
“Don't even want to leave 1 star ! However no option if I want a review posted 🫣.waiting all week for a delivery from cork . As of now the tracking says its has been off loaded as of 21.50 tonight! Its only 18.20 !!!! Not sure what kind of stunt the relief driver is trying to pull , but I'm not standing for it. No phone number available then cor customer care . How are ye even in business !!!!!”
“Tracking Online system didn't work with either a Woodies order or my wife's Very order. I called the "Fastway Swords" number online and received a snappy woman who advised that I was onto a Commercial line. But Google provides the top search for Fastway' Number as this number.
She then proceeded to advise me to email in and I would receive a reply with 24 hours...issue is, I needed an update on the phone as the items were overdue and urgent. When I pressed her a little...she deployed the "Don't speak to me in that tone of voice" nonsense. Then she raised her voice and hung up.
When I rang back and pleaded with her...Guess what, she was able to check my tracking in seconds only to advise me again she needed to disconnect my call when I probed her nicely on why their online system tracking ids weren't working!
Leave office the J she said and it will work fine!!
What a load of horse **** !
Shocking interaction really and in keeping with Fastway's terrible online reviews”
