“This company is a complete joke. I have had numerous issues with them up and down and all they do is end up ignoring your issue. This time they came to my house out in the countryside at 03.30hrs. The middle of the night and woke everyone up, left the package outside in the rain and drove off. This company should be shutdown. Completely incompetent. On the verge of being a scam company as far as I can see at this stage with the service I've gotten over the years.
Thanks Fastway....”
“If I could give a minus 10 I would, saying package was delivered but never got it, basically stealing people's Xmas presents, no way of contacting them, should be forced to shut down fit for fraud”
“If this could be 0 stars it would be. I have never seen a company care so little about it's performance and customers before. Delivered to the wrong address despite eircode being available. They do not respond to emails, which is the only method of contact since they've shut their phone lines. Online customer service just cuts the chat saying when I ask questions . Will be ensuring I do not buy from any company who use their services again as it is too difficult to resolve any problems with them.”
“Package's almost always are apparently delivered with "authority to leave " but there is . no Package!?!!
Has been left outside neighbours ( in the rain..) , outside a pub that was closed at the time and has been thrown beside peer in a puddle of water! Honestly don't know how they're still in business!!!????
If the are any businesses out there reading this know I will NOT be buying anything from you if you are using these cowboys for delivery!!!!”
“Parcel never delivered to my address only got the parcel when I called for fuel at a service station 10 miles from my address 11 days later. If you can’t find the address at least take parcel back to depot and contact the customer.”
“I chose to have the package delivered to a pickup point rather than to my home as I was out that day. I got an SMS to say it was delivered on Friday morning and I went to collect it on Friday night. The staff in the shop would not give it to me without a PIN from Fastway but I was told it could take up to a week to get the PIN to collect the parcel, even though I could see the parcel there on the counter, addressed to me.
Eventually the guy in the shop gave me the parcel after he photographed my ID.
The following Tuesday afternoon, after e-mails to Fastway, I finally got the PIN to allow me to collect my delivery.”
“My package was delivered to the wrong house. My neighbour 3 houses up received package at the time he was away so didn’t get it until he returned home 3 days later. The company I ordered from said package was delivered and signed for which never happened who signed for it who knows.”
“Extremely bad service. Checked tracking on my parcel and they have Unable to deliver card left with customer - Rang - No Answer. Been at home the whole day and did not receive one call from them.”
“Horrible HORRIBLE , HORRIBLE!
THE ONLY WAY TO SHUT THIS COMPANY DOWN IS TO MAKE COMPLAINT TO THE TRADES AND CONSUMER RIGHTS OFFICES! IT IS A SCAM OF A COMPANY AND SHOULDN'T BE TRADING! 2 DATS IN A ROW, I AM SEATING BY THE DOOR, NO DOOR BELL RANG, NO KNOCK ON THE DOOR, BUT THE TRACKING SHOWS " CUSTOMER NOT AT HOME" ..... IF YOU VALUE YOUR MONEY, DONT BUY ANYTHING FROM ANY COMPANY THAT USES FASTWAYS! ALSO, SHARE YOUR EXPERIENCES ON SOCIAL MEDIA TO WARN OTHERS! LETS JOIN TOGETHER TO SHUT THIS COMPANY DOWN!”
“Fastway are the worst parcel delivery service that I have ever had to deal with. I would recommend that sellers do not use them for anything. I have tried 3 times to make contact with them for a parcel that was not delivered and the tracking shows that it was returned to sender. There is no way of getting in contact with them other than an automated support tab on their website and they send an automated email where they promise to make contact within 24 hours, this does not happen. I wish there was an option to give no stars. Please DO NOT use Fastway.”
“This place is a disgrace and should be closed down! My tracking says "signature obtained " but no sign of my delivery , I then send an email as they have no phone number and get told generic rubbish that "Hi,
Thank you for contacting Fastway.
I have followed up on the shipment and its confirmed delivered to a safe delivery location by the Courier. Safe delivery locations such as the front or back door, side gate, or with a next-door neighbor are commonly used to ensure the security of the package." Worst couriers In Ireland.”
“They never contacted me and left my parcel in the shed once I saw it was signed for lucky enough I checked the shed, but it was expensive and should have been handled better.”
