Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,095 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with the jumper. I will certainly shop with Feather & Stitch again Catherine Hanby”

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Posted 5 years ago

Dear Catherine, thanks so much for your feedback. We look forward to seeing you shopping with us again soon.

Posted 4 years ago

“Beautiful clothes - I recently bought a jumper and skirt but had to return skirt as too small, but was refunded very promptly and will certainly be purchasing from Feather and Stitch again :).”

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Posted 5 years ago

Thank you so much for your feedback. We are so happy that you were pleased with your shopping experience.

Posted 4 years ago

“Fantastic service and so pleased with everything I received. Thank you.”

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Posted 5 years ago

Dear Julie, thanks so much for your feedback. We are delighted that you are happy with everything.

Posted 4 years ago

“I loved my purchase. The lady on the phone was very helpful”

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Posted 5 years ago

Dear Eloise, thanks so much for your feedback. We are delighted that you were happy with your purchase.

Posted 4 years ago

“Quick delivery of a lovely blouse you’re one of the few UK stockists of Des Petits Hautes so I was really pleased to find you.”

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Posted 5 years ago

Dear Vicky, thanks so much for your lovely feedback. We love Des Petits Hauts too. Keep an eye on the website for new arrivals.

Posted 4 years ago

“Great service and after care”

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Posted 5 years ago

Dear Kathryn, thanks so much for your lovely comments. We are delighted you are happy with your shopping experience with us.

Posted 4 years ago

“Really love this dress so flattering on. Fits well in the medium I'm a size 12 but sometimes in dresses with no stretch need to go up a size but found this t be a really good cut and fit. This brand is new to me really like them, I will be looking out for more from them. Great to see the insta video on Feather & Stitch showing this dress , especially right now when we can't go out to any shops.”

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Posted 5 years ago

Dear Rachel, thanks so much for your lovely comments. We are thrilled that you are happy with your dress and your shopping experience with us.

Posted 4 years ago

“As always beautiful packages of gorgeous yummy clothes x”

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Posted 5 years ago

Dear Jessica, thanks so much for your lovely comments. We really appreciate your feedback.

Posted 4 years ago

“Excellent service and and absolutely delighted with item”

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Posted 5 years ago

Dear Anne, thanks so much for taking the time to leave feedback. We are delighted that you are happy with your shopping experience with us.

Posted 4 years ago

“Service at feather and stitch is very good. They answered my emails quickly. I ordered a jumper, which I love. It came beautifully wrapped, making it a pleasure to open.”

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Posted 5 years ago

Dear Sharon, thanks so much for your lovely comments. We are thrilled that you are happy with your jumper and your shopping experience with us.

Posted 4 years ago

“Received my order very swiftly. Came in nice packaging. The Munthe dress i ordered, is utterly stunning! Can't wait to wear it, once lockdown finishes, whenever that may be.”

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Posted 5 years ago

Dear Susie, thanks so much for your lovely comments. We are delighted your are happy with your Munthe dress. Please do keep an eye on the website for lovely new arrivals from this brand.

Posted 4 years ago

“Lovely shorts, prompt delivery, happy customer!”

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Posted 5 years ago

Dear Sue, we are delighted you are happy with your shorts and thank you for leaving us feedback, we really appreciate it.

Posted 4 years ago

“Received order very quickly & it was packaged lovely, I had to unfortunately send the dress back as too small ! Refund received very promptly ! Excellent”

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Posted 5 years ago

Dear Karen, thanks so much for your lovely comments, we really appreciate it. We are pleased that you were happy with your overall shopping experience with us.

Posted 4 years ago

“Brilliant dress,fast delivery,really satisfied .”

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Posted 5 years ago

Dear Anne, thanks so much for your lovely comments. We are delighted you are happy with your lovely dress.

Posted 4 years ago

“Quality products and superior service”

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Posted 5 years ago

Thank you for taking the time to review us. It is appreciated!

Posted 5 years ago

“Excellent service to match their beautifully chosen items. Have shopped online twice and will do so again!”

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Posted 5 years ago

We are very happy to hear that. Thanks you so much for your lovely review and we hope you enjoy your next shopping experience with us.

Posted 5 years ago

“Quick, swift order process. Arrived quickly and nicely packaged. Thank you feather and stitch.”

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Posted 5 years ago

Thanks for reviewing us Leila. We appreciate it!

Posted 5 years ago

“Love love love my Hoffman Copenhagen dress many thanks!”

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Posted 5 years ago

So happy to hear that Jennifer! Thanks for supporting Feather & Stitch. We hope you'll shop with us again.

Posted 5 years ago

“Beautiful clothes delivered speedily in stylish and sustainable packaging. Overall an A1 experience! Thank you F&S and hope to shop your stunning collection again soon.”

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Posted 5 years ago

Thank you so much for your lovely review Claire! We do strive to provide excellent customer service so we're very glad to hear you enjoyed your experience.

Posted 5 years ago

“Great service and deliveries arrive within a day or two. Never had a problem with refunds.”

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Posted 5 years ago

Thank you for your review! We do appreciate our customers taking the time to feed back.

Posted 5 years ago

Feather & Stitch is rated 4.9 based on 1,095 reviews