Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,095 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“under the current climate, the delivery was efficient and packaging was to a good standard. Would definitely buy again from your online store.”

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Posted 5 years ago

Thank you so much for your review Sinead, and thank you for supporting Feather & Stitch at this time.

Posted 5 years ago

“Dear Feather & Stitch My experience ordering from your shop was very satisfactory. The item, a jumper, arrived very quickly after I ordered it (maybe a week) . It was as described and also the photograph on the website was a good reproduction image, so all in all, I was very please. Thanks very much Melissa”

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Posted 5 years ago

Thank you for taking the time to review us Melissa. We're happy to hear about your experience. We hope you'll shop with us again.

Posted 5 years ago

“Received the order quickly and the wrapping was perfectly done with care. The outfits were perfect too - I love them. Thank you”

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Posted 5 years ago

Thank you for your review...we do enjoy wrapping! So pleased to hear you loved your outfits.

Posted 5 years ago

“Lovely packaging, made it even more of a delight to open.”

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Posted 5 years ago

We do enjoy wrapping each item with care. Thank you for taking the time to leave a review, Sarah.

Posted 5 years ago

“My items arrived beautifully packaged and fitted perfectly. So happy with this service, thanks so much.”

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Posted 5 years ago

Lovely to hear this Amanda! Thank you for reviewing us and we hope we can be of service again in the future.

Posted 5 years ago

“Very helpful and efficient when I had to exchange my purchase. Now have a dress that is a perfect fit!”

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Posted 5 years ago

So glad we could help you exchange your purchase and delighted your item fits perfectly! We love to provide fit and styling advice.

Posted 5 years ago

“Great packaging and communication”

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Posted 5 years ago

Thank you for your review, Sally and thank you for supporting Feather & Stitch!

Posted 5 years ago

“Very prompt in sending through the order and very accessible if there are any problems and proactive in communication.”

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Posted 5 years ago

Thank you Joseph. We do our best to communicate with our customers quickly and efficiently so happy to hear that was your experience.

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

We appreciate your feedback, thank you.

Posted 5 years ago

“Great product. Great service all round”

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Posted 5 years ago

Thank you for your review and for supporting Feather & Stitch!

Posted 5 years ago

“I love the collection you have. Shopping was really easy and arrived quickly. I loved all the items I bought, and they were on sale too! Will definitely shop with you again.”

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Posted 5 years ago

Thank you Nicky. We look forward to you shopping with us again in the future. Happy to hear you loved your items!

Posted 5 years ago

“Excellent service and loved all that I brought.”

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Posted 5 years ago

Thank you for taking the time to review us and glad to hear you loved your items!

Posted 5 years ago

“Fabulous online boutique- shame I love too far away from the shop as it looks gorgeous”

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Posted 5 years ago

If you're ever passing by, do drop in and say hello! We're happy you are enjoying our online shop, though. Thank you for reviewing us.

Posted 5 years ago

“Everything was absolutely perfect as always - thank you so much! Beautifully packaged, fantastic communication, and sent immediately.”

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Posted 5 years ago

We appreciate your feedback, and we're delighted to hear our communication is good. We do enjoy communicating with our customers personally about everything from fit, to styling, to delivery questions.

Posted 5 years ago

“Love this shop - can't wait to visit again in person. But in the meantime, their online delivery service is excellent. Ordered two things and they both arrived beautifully wrapped and super quickly.”

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Posted 5 years ago

Thank you Molly! We look forward to seeing you in person whenever we are able to open again, but we are so happy that we can offer our online service in the meantime.

Posted 5 years ago

“Speedy delivery of my sale purchases. Delighted with both dresses. Thanks again F&S.”

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Posted 5 years ago

Wonderful to hear! Thank you for your review, Jen. We really appreciate it.

Posted 5 years ago

“Loved my order - so beautifully wrapped and quick delivery even in these crazy times! Thank you! One happy lady!”

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Posted 5 years ago

Our job is done! Great to hear it arrived so quickly. Thank you for your lovely review and we hope you'll shop with us again.

Posted 5 years ago

“Lovely edit of clothes and excellent staff when the shop is open! Website fab and delivery was super quick!!”

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Posted 5 years ago

Thank you for your kind words, Kate! We look forward to seeing you in person when we reopen but for now, we're very happy to hear you're enjoying our online shop x

Posted 5 years ago

“Ordered the Sessun grecian style dress & it arrived very promptly in lovely packaging. Looking forward to wearing it out on a nice sunny day after life returns to normal! 😃”

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Posted 5 years ago

It is a beautiful dress and lovely to have something to look forward to at this time! Thank you for shopping with us and for taking the time to leave a review.

Posted 5 years ago

“Everything I’ve ever bought from here I’ve loved”

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Posted 5 years ago

That is music to our ears Melanie! Thank you so much for your kind review and for your continued support of Feather & Stitch x

Posted 5 years ago

Feather & Stitch is rated 4.9 based on 1,095 reviews