Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,121 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,121 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products and superior service”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review us. It is appreciated!

Posted 6 years ago

“Excellent service to match their beautifully chosen items. Have shopped online twice and will do so again!”

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Posted 6 years ago

We are very happy to hear that. Thanks you so much for your lovely review and we hope you enjoy your next shopping experience with us.

Posted 6 years ago

“Quick, swift order process. Arrived quickly and nicely packaged. Thank you feather and stitch.”

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Posted 6 years ago

Thanks for reviewing us Leila. We appreciate it!

Posted 6 years ago

“Love love love my Hoffman Copenhagen dress many thanks!”

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Posted 6 years ago

So happy to hear that Jennifer! Thanks for supporting Feather & Stitch. We hope you'll shop with us again.

Posted 6 years ago

“Beautiful clothes delivered speedily in stylish and sustainable packaging. Overall an A1 experience! Thank you F&S and hope to shop your stunning collection again soon.”

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Posted 6 years ago

Thank you so much for your lovely review Claire! We do strive to provide excellent customer service so we're very glad to hear you enjoyed your experience.

Posted 6 years ago

“Great service and deliveries arrive within a day or two. Never had a problem with refunds.”

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Posted 6 years ago

Thank you for your review! We do appreciate our customers taking the time to feed back.

Posted 6 years ago

“under the current climate, the delivery was efficient and packaging was to a good standard. Would definitely buy again from your online store.”

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Posted 6 years ago

Thank you so much for your review Sinead, and thank you for supporting Feather & Stitch at this time.

Posted 6 years ago

“Dear Feather & Stitch My experience ordering from your shop was very satisfactory. The item, a jumper, arrived very quickly after I ordered it (maybe a week) . It was as described and also the photograph on the website was a good reproduction image, so all in all, I was very please. Thanks very much Melissa”

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Posted 6 years ago

Thank you for taking the time to review us Melissa. We're happy to hear about your experience. We hope you'll shop with us again.

Posted 6 years ago

“Received the order quickly and the wrapping was perfectly done with care. The outfits were perfect too - I love them. Thank you”

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Posted 6 years ago

Thank you for your review...we do enjoy wrapping! So pleased to hear you loved your outfits.

Posted 6 years ago

“Lovely packaging, made it even more of a delight to open.”

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Posted 6 years ago

We do enjoy wrapping each item with care. Thank you for taking the time to leave a review, Sarah.

Posted 6 years ago

“My items arrived beautifully packaged and fitted perfectly. So happy with this service, thanks so much.”

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Posted 6 years ago

Lovely to hear this Amanda! Thank you for reviewing us and we hope we can be of service again in the future.

Posted 6 years ago

“Very helpful and efficient when I had to exchange my purchase. Now have a dress that is a perfect fit!”

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Posted 6 years ago

So glad we could help you exchange your purchase and delighted your item fits perfectly! We love to provide fit and styling advice.

Posted 6 years ago

“Great packaging and communication”

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Posted 6 years ago

Thank you for your review, Sally and thank you for supporting Feather & Stitch!

Posted 6 years ago

“Very prompt in sending through the order and very accessible if there are any problems and proactive in communication.”

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Posted 6 years ago

Thank you Joseph. We do our best to communicate with our customers quickly and efficiently so happy to hear that was your experience.

Posted 6 years ago

“Excellent service”

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Posted 6 years ago

We appreciate your feedback, thank you.

Posted 6 years ago

“Great product. Great service all round”

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Posted 6 years ago

Thank you for your review and for supporting Feather & Stitch!

Posted 6 years ago

“I love the collection you have. Shopping was really easy and arrived quickly. I loved all the items I bought, and they were on sale too! Will definitely shop with you again.”

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Posted 6 years ago

Thank you Nicky. We look forward to you shopping with us again in the future. Happy to hear you loved your items!

Posted 6 years ago

“Excellent service and loved all that I brought.”

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Posted 6 years ago

Thank you for taking the time to review us and glad to hear you loved your items!

Posted 6 years ago

“Fabulous online boutique- shame I love too far away from the shop as it looks gorgeous”

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Posted 6 years ago

If you're ever passing by, do drop in and say hello! We're happy you are enjoying our online shop, though. Thank you for reviewing us.

Posted 6 years ago

“Everything was absolutely perfect as always - thank you so much! Beautifully packaged, fantastic communication, and sent immediately.”

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Posted 6 years ago

We appreciate your feedback, and we're delighted to hear our communication is good. We do enjoy communicating with our customers personally about everything from fit, to styling, to delivery questions.

Posted 6 years ago

Feather & Stitch is rated 4.9 based on 1,121 reviews