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Fetpak Holdings, LLC Reviews

4.8 Rating 3,002 Reviews

94 %

of reviewers recommend Fetpak Holdings, LLC

Company Reviews

4.8

Based on 3,002 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Fetpak Holdings, LLC:

Fetpak's goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, specialty shop, chain store, wholesaler, manufacturer, organization, or in the service industry.

Visit Website

Phone:

631-864-3090

Email:

andrews@fetpak.com

Location:

24832 Jericho Tpke, Floral Park
New York
11001

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Fetpak Holdings, LLC 5 star review on 2nd May 2024

Fetpak Holdings, LLC 5 star review on 2nd May 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 26th February 2024

Fetpak Holdings, LLC 5 star review on 21st August 2023

Fetpak Holdings, LLC 5 star review on 1st February 2022

63

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful and met my needs quickly”

Posted 4 years ago

Glad we could be of help. Thank you for your comment.

Posted 4 years ago

“Shipping could be a little faster”

Posted 4 years ago

Nearly all orders received before 3 PM Eastern Time are shipped out the same day. Orders are shipped either UPS or Priority Mail. So not sure why you were unhappy with our shipping speed. We don't have your invoice or account number to check, but it could be possible there was a delay in transit.

Posted 4 years ago

“It was what I was expecting to get. Thanks”

Posted 4 years ago

Thank you for your review.

Posted 4 years ago

“great product”

Posted 4 years ago

Thank you for your 5 star rating Jennifer.

Posted 4 years ago

“Have an account with them for years. They ship out asap.”

Posted 4 years ago

Thanks for being a long time customer of Fetpak and thank you for your review.

Posted 4 years ago

“I was very happy with the necklace box for my great grandchild's first necklace (she's 10). I was a bit surprised that the shipping cost more than the necklace box I purchased. Still, I feel beautiful necklaces should only be put in an equally beautiful gift box, and that it was. Thank you!”

Posted 4 years ago

Hi Douglas, glad you were happy with the Necklace Box. We generally sell in bulk, so most of our customers receive free shipping as their orders are over $85. Under $85 there is $8.95 flat rate shipping, which is what you were charged on your order. We do appreciate your order and hope the next time you want to give that special gift to someone that you use Fetpak again for its presentation.

Posted 4 years ago

“Wasny what i expected but will do fine!”

Posted 4 years ago

Sorry the item wasn't what you expected, let us know if the size or design was incorrect. If you like, we can do a refund or exchange within 30 days of receipt. Just contact us at manager@fetpak.com or 631-864-3090 (Mon-Fri 9 AM-5 PM ET) with your invoice number and reason for return.

Posted 4 years ago

“The only problem with this folder is the outside snap it’s so close to the zipper portion there’s not a lot of room for a bulky necklace.”

Fetpak Holdings, LLC 4 star review on 3rd November 2019

Posted 4 years ago

You are correct in that the last snap may not be usable with a very bulky necklace. Glad the Necklace Folder worked for you besides that issue, we appreciate the photo. Thank you for your review.

Posted 4 years ago

“Very pleased with the speed with which my earring display was delivered. Unfortunately, three of the arms arrived bent. I was able to straighten them out and will be able to use it to display jewelry in craft shows. It was very well wrapped with layers of bubble wrap, so it should have been fine. It needs to be made a little stronger to survive shipping.”

Posted 4 years ago

Hi Patricia, sorry the earring display arms were bent, glad you were able to straighten them. We will look into the strength of the arms. We apologize for this happening.

Posted 4 years ago

“Nice stuff loved it.”

Posted 4 years ago

Glad you liked our products. Thank you.

Posted 4 years ago

“You always ship fast and the order comes correctly, so I appreciate that! This time my bubble wrap had sporadic black specks inside the bubbles, they looks like bugs but upon closer inspection they are just hard plastic pieces, still I hope my customers won't also think they are bugs.”

Posted 4 years ago

Not sure why small plastic pieces would be in the bubble, but thinking it was during the manufacturing process. If unused you can contact us and we will pick up and exchange for you. Just call or email us with your invoice number. Thank you for being a repeat customer of ours.

Posted 4 years ago

“Great prices & quick delivery. Timely replacement of a damaged item.”

Posted 4 years ago

Thank you for your review and happy you liked our low prices and fast delivery. Glad you were satisfied with how the damaged item problem was resolved.

Posted 4 years ago

“the order I got was fast and all in good shape, ty :)”

Posted 4 years ago

Hi James, thank you for your review. Glad everything arrived fine and that you liked our fast delivery.

Posted 4 years ago

“Quick delivery, earing trees a little bent and out of shape”

Posted 4 years ago

Hi Steve, if Earring Trees were bent (possibly in transit) we will replace them. Please call our Customer Service with the details and your invoice number and they will promptly take care of it for you. Sorry for the inconvenience.

Posted 4 years ago

“Again, wonderful fast service. The products are exactly what I ordered and needed.”

Posted 4 years ago

Glad you liked our products and fast delivery. Thank you for your review.

Posted 4 years ago

“Happy to get my ring and bangal storage boxes..gave a good rating not very good due to the ring box opener is not on straight but does open n close ok.”

Posted 4 years ago

Sorry the ring case was not on completely straight. If you like we can pick this up and exchange it for a new one. If you would like to do that email manager@fetpak.com with the item number and invoice number, or call our Customer Service with that information at 631-864-3090. Thank you.

Posted 4 years ago

“Everything was perfect to order, but one of the trays were cracked at the bottom corner....”

Posted 4 years ago

On the one cracked tray, email manager@fetpak.com or call Customer Service at 631-864-3090 (Mon-Fri 9 AM to 5 PM ET) and we will refund you. Reference your invoice number and the item number damaged. Glad you were happy with everything else ordered. Thank you.

Posted 4 years ago

“They are what was ordered for sure great buy”

Posted 4 years ago

Glad you liked the prices of our products. Thanks.

Posted 4 years ago

“This is my second order. It was shipped out very quickly. The quality of the boxes are good. Better than the ones made in China. Price is acceptable too. Only complaint is the packaging. Four larger boxes (#53) were taped together and shipped in that way. Quite some boxes were damaged during shipping. I wouldn't blame UPS because the size is big must be hard to carry so fell out on the floor is understandable. All small boxes are packaged well in a large box and arrived safely. Another thing is one of the #53 I ordered was opened and miss two boxes, top layer boxes are dirty. Guess it's last one in stock. Not a big deal though but thought would be nice if contact me and explain before ship out. Overall experience is good. I would say the box quality (cotton quality) is only second to the ones I ordered from Uline which the price and shipping cost is much higher though. I like what I got from Fetpak. And would recommend it to everyone.”

Posted 5 years ago

Jiaqi, thank you for your orders from us and your feedback. We appreciate you making us aware of the missing and damaged boxes. We will make a note to ship in separate cartons or pack in master cartons. Please email manager@fetpak.com and let us know the exact quantity of boxes damaged/dirty and mention the two boxes missing. Reference your invoice number and we will credit you the dollar amount. You may also call Customer Service at 631-864-3090 with this information and they will be glad to help. Sorry for the inconvenience and hoping to serve you better in the future.

Posted 5 years ago

“Great service. Returned bags because too thin and not correct size.”

Fetpak Holdings, LLC 4 star review on 13th March 2019

Posted 5 years ago

Hi Georgia, sorry the bags were too thin, we do stock thicker low density bags. See link here... https://www.fetpak.com/index.php/plastic-merchandise-bags-die-cut-handle-bags-die-cut-handle-merchandise-bags-heavyweight-high-gloss-c-340_345_348 Hopefully you try our heavier weight bags. Thank you.

Posted 5 years ago

Picture of heavier weight low density bags attached.

Posted 5 years ago

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Fetpak Holdings, LLC is rated 4.8 based on 3,002 reviews