“Everything with Finnish Design shop went smoothly: the transaction and the delivery. The quality of the item I purchased was SUPERB.. These are best pair of scissors I've ever had: durable, solid, sharp and done with the beautiful vision and design.
Thank you ! Will shop again with them.”
“I was very happy to find the product I ordered on this website. The price was not bad especially with a sale, and the shipping was fast and trackable. Unfortunately I was charged import duties for shipping via UPS, maybe next time ship with the regular post office instead as they are not as likely to charge duty fees. But I was happy to get the product in good condition and fast.”
“Your shipping speed is wonderful. Usually you packing of items is impeccable but this time it was a little sloppy. Everything arrived in good shape though and that made me very happy!”
“•delayed customer service response/reply
•significant extra charge for expedite shipping that was late, you can not offer something to customer what you can not fulfill and charge them extra for it.”
Dear Nina,Thank you so much for taking the time to share your feedback on FinnishDesignShop.com. We truly appreciate hearing from our customers about their experiences, as it helps us improve our services.
Please accept our sincere apologies for the delayed response from our customer service team. We understand the importance of timely communication, and we acknowledge our shortcomings in addressing your concerns promptly.
We are also sorry to hear that you experienced a significant extra charge for expedited shipping that was delayed.We understand your frustration, and we deeply regret any inconvenience caused.
Hi Paul, I'm sorry to hear this. According to the tracking, your order has been delivered successfully. If you haven't received the order, please be in contact with our customer service team. You can find our contact information here: https://www.finnishdesignshop.com/en-us/customer-service
I wish you a lovely day, Sanna / Finnish Design Shop