“The design is great, but proposing to direct us to an American website is misleading : the products still come from Finland (sure, why not) but you never mention that the store doesn’t pay the custom duties! So now I have to pay for a lamp that travels across the world for 25% more than the announced price… I would not recommend!”
“Bonjour et Bonne année. Parfait. J’aime ces tasses. Les utilise au quotidien. Des blanches des bleues et des rouges. Celles avec une chouette. J’ai trouvé ce nouveau modèle très joli.
Merci pour la qualité des produits. Merci pour l’exécution de ma commande. Continuez ainsi.
À bientôt. Micheline Caillard.”
“I was disappointed that on your own page selling the Uyuni tapered candles you describe them as having wax. The ones I got were just plain plastic. Had I known I would not have bought them. Contacted customer service and all I got was you can return them, which was not possible at that time. Not taking responsibility for a faulty description on your webpage has made my initial excitement for your page dampened and less likely to buy from in the future.”
Hello, thank you for your message and feedback.
I'm sorry to hear this! In this case I kindly ask you to send us a claim notification through our online store through the link below. Please fill in all the requested details, so your claim can be handled as fast as possible. Our After Sales team will then get back to you shortly.
https://www.finnishdesignshop.com/en-us/reclamation
“The Spring Copenhagen Reindeer is well-made and cute. I received a notification that the package was delivered on 12/19/23. Included was a picture of the item in my lobby. The item was never there. On 1/4/24 I received the item.”
Hello Emmanuel
thank you for your feedback. I am sorry to hear about the delivery delay, I see the shipping company has had some delays lately due to high volume of shipments. It should move on soon. Have a good weekend,
“Fantastic shopping experience. Everything was seamless and the products arrived promptly. The toilet roll holders are perfect - subtle and modern. Thankyou for making a great product and getting it to me on the other side of the world.”
“Unsure as it’s been weeks since I placed my order and I never received the items. They were supposed to arrive last Friday and remain delayed. I have not heard from you about this and just continue to wait. No indication of when it will arrive, if the shipment is correct and unbroken and if the quality is good.”
Hello, I am sorry to hear about the delay with your order and that you got the feedback request before the order. The shipping company is currently facing some delays due to high volume of shipments- apologies for this. Hopefully you like the order once it arrives.
“I expected the gift to arrive December 26. Not yet delivered by January 2. 2024. I would not have bought it as a gift if I had known the delivery was going to be so late.”
Hello, I am sorry to hear about the delay with your order. The shipping company is currently facing some delays due to high volume of shipments- apologies for this. Hopefully you like the order once it arrives.