First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.58

4.6 Rating 8,878 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,878 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Location:

PO Box 860
Preston
PR3 9DF

Write Your review

Tell us how First Tutors made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Tutors 1 star review on 28th May 2025

Daisy Faulkner

First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First Tutors response was quick & efficient. I was able to find and communicate successfully with a local tutor via the site. The entire system was smooth and professional.”

Helpful Report

Posted 8 years ago

“There was a good variety of tutors to choose from and they all responded quickly and positively.”

Helpful Report

Posted 8 years ago

“Enough information was given about each tutor to enable an informed choice. Once I had picked someone the system was very efficient. Communication with my potential tutor was easy and we quickly came to an arrangement.”

Helpful Report

Posted 8 years ago

“Easy to use and very affordable. Recommended.”

Helpful Report

Posted 8 years ago

“An excellent service that allows you to choose a tutor in your immediate area. Being able to read reviews from other students is essential to making an informed choice and the introduction process safeguards both the client and the tutor. A quick and easy way to find a tutor to fit your requirements.”

Helpful Report

Posted 8 years ago

“I just did not have the time, as I was going to get back with you to ask for refund. I was totally shocked the before me and the tutor could even discuss our needs, she was asking payment to her account. She did not have a mobile phone. So I had to insist talking on skype. I did not get the sense that she was going to support me enough as I was going into a new field. She did not make much suggestions of how we could work together. My impressin is all about money and she was also tied up with her kids. That is fair enough but the little time we have I want to get value. She is not for me basically. I want a tutor to lead and guide me.”

Helpful Report

Posted 8 years ago

Dear Vimala, Thank you for your feedback. I see that you did not contact us about the problem with your tutor. We have a set procedure to follow when things don't work out as expected. I will contact you now via email to explain how you can claim another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“It was not at all clear what I was paying for. I thought the fee I paid was to cover an actual lesson, not exorbitantly high fees for simply passing on a tutor's email address. Poor communication.”

Helpful Report

Posted 8 years ago

Dear Anna, Thank you for your feedback. The intro fee is explained and displayed on the homepage, it also appears in the request next to the tutor's hourly rate. The intro fee helps cover the costs of ID checks, qualification verification, reference collection etc. This gives parents and students peace of mind. The intro fee ranges from 4.99 to 24.99 and is based on the tutor's hourly rate. (example a tutor that charges 10 pounds per hour will have an intro fee of 4.99) We wish you the best of luck with your new tutor but if you have any problems please contact us, we are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“Quick and easy website. I found a tutor for my daughter with little stress”

Helpful Report

Posted 8 years ago

“Easy and efficient to use. I hjave found a lovely tutor thank you”

Helpful Report

Posted 8 years ago

“Hi Gary came for first lesson last Saturday Today he emailed that he is not well Wondering if he's coming back for tution We are trying to phone but no answer”

Helpful Report

Posted 8 years ago

Dear Khalida, Thank you for your feedback. I notice you haven't contacted us about your problem so we were unable to help. I have now sent you an email explaining the procedure so that you can replace the tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“The website was very easy to use and it was very helpful in finding tutors near me.”

Helpful Report

Posted 8 years ago

“It was easy to navigate and find what I was looking for and the options provided were suitable to our requirements”

Helpful Report

Posted 8 years ago

“A quick reliable way to find a tutor in your local area. And a user friendly web site.”

Helpful Report

Posted 8 years ago

“In principle the system works well. However, having paid £25 for an introduction to a tutor who then turned out to be unsuitable for my son, we’ve effectively ended up paying £85 for 2 hours of tutoring.”

Helpful Report

Posted 8 years ago

Dear David, Thank you for your feedback. We are sorry to hear that you have been let down by your tutor. We do have a set procedure when a tutor lets you down, but I can see you haven't yet contacted customer service about this. I have contacted you with details on how to register this complaint. Kind regards, Grace Customer Service Team First Tutors

Posted 8 years ago

“This service is efficient and has a good range of local tutors. WE've udes First Tutors several times and always found it good.”

Helpful Report

Posted 8 years ago

“Quick fast and efficient to-date excellent”

Helpful Report

Posted 8 years ago

“Although cost is an issue, and I had initial concerns about whether this service would work for me, I got a good service with a good range of tutors to consider.”

Helpful Report

Posted 8 years ago

“We found the process to find a Tutor to be very straight forward. The system used by First Tutors is very easy to navigate. All in all a good experience for us.”

Helpful Report

Posted 8 years ago

“I didn’t realise you had to ‘buy’ the tutors details I order to fully discuss the potential for using them. Our email discussion was censored - felt like big brother!”

Helpful Report

Posted 8 years ago

Dear Hermione, Thank you for your feedback. It does explain on the homepage of the website that there is an intro fee, it is also explained on the emails our system sends and within the request next to the tutor's name and hourly rate. The intro fee helps cover the cost of ID checks, reference collection, qualification verification etc. If a user tries to bypass our system by sending contact details via the request this flags an alert to our admin team which is what you would have seen in your request. Wishing you the best of luck with your next tutor, if you have any problems please do not hesitate to contact us, we are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“Thank you First Tutors. I felt confident meeting my tutor for the first time knowing references etc. had been done.”

Helpful Report

Posted 8 years ago

First Tutors is rated 4.6 based on 8,878 reviews