First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.58

4.6 Rating 8,878 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

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Metrics

4.6

Based on 8,878 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 28th May 2025

Daisy Faulkner

First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent tutor very kind and understanding”

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Posted 8 years ago

“I booked tutor for GCSE English. Her name was Kiran. Very unreliable,wants to come different times every week. Not sticking to what has been agreed. Gone on 4 weeks holiday,this was not even mentioned when I booked her which is very disappointing considering it's a GCSE student. Not keen on teaching or discussing how child is getting on instead Insisting to go through books. Well we booked you so you can support.”

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Posted 8 years ago

Dear Iram, I have just seen the feedback you have left on the tutor's profile and I'm sorry to hear that you were not satisfied. I have emailed you now explaining how to take the offer of another tutor at no further cost. If you have any further questions please do not hesitate to contact us. We are here to help and want you ensure you receive a positive experience with FIrst Tutors. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“Quickly put me in touch with an appropriate tutor close by. Not surprised to have been asked for money but don't remember seeing the (reasonable) cost up front.”

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Posted 8 years ago

“Easy to use well managed site”

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Posted 8 years ago

“disappointed with organisation of tutor. the system works well but tutors need to be told that once they give affirmation to a specific time and day, they need to stick to it.... or not commit until they know for sure”

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Posted 8 years ago

Dear Clare, Thank you for your feedback. I am sorry to hear that you have been disappointed with the service you have received from your tutor. I can see that you have not yet contacted Customer Services about this matter so that we can help you. I will send you an email now. Kind regards, Christine Customer Service Team First Tutors

Posted 8 years ago

“Joe is a fantastic teacher and I’m going to continue working with him.”

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Posted 8 years ago

“This service was very easy to use and led me quickly to a local tutor.”

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Posted 8 years ago

“I've got a fantastic opportunity through this website. The teacher I found seems very suitable for me in every aspect; He is experienced, professional, gentle and kind. Wonderfully, his house is close to my daughter's school. I feel very, very lucky to find someone like him teaching what I have wanted to learn for a long time.”

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Posted 8 years ago

“Easy to use site which allows for finding the right tutor in the right location. Fast and quick contact with tutors to allow to select the right one. Definitely recommend this service”

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Posted 8 years ago

“very efficient and user friendly. Thank you.”

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Posted 8 years ago

“Hannah mad my son feel very welcome”

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Posted 8 years ago

“Not clear on the fee charged. It is too much fee just to get tutors details. And I was under the impression that 1st lesson with tutor is free after having to pay such amount.”

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Posted 8 years ago

Dear Babakang, Thank you for your feedback. The intro fee is displayed on the homepage under step 3. It does not say that the intro fee includes the cost of the lesson although we do have tutors that offer the first lesson free or at a discounted rate, this is displayed on their profiles. The intro fee is based on the tutor's hourly rate so if you can only afford 10 pounds per hour for tuition fees we only charge £4.99. The maximum fee we charge £ 24.99. The intro fee helps cover the cost of ID checks, reference collection, qualification verification, running of the website, staff etc. We wish you all the best with your new tutor but if you encounter any problems please do contact us so that we can help. Kind regards Sara Customer Service First Tutors Team.

Posted 8 years ago

“I needed help for my son and this website was the answer. I recommend it.”

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Posted 8 years ago

“Stop pestering people-if there is a problem will contact you.”

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Posted 8 years ago

Dear Roger, I'm sorry to hear you feel we are pestering you, this is certainly not our intention. Once a tutor and a tutee have exchanged contact details we send an email a couple of days afterwards to make sure contact has been made and to prompt the customer to respond to that email if there has been a problem with the tutor. I hope you understand. Kind regards Sara Customer service team First Tutors.

Posted 8 years ago

“Stop pestering people-if there is a problem will contact you.”

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Posted 8 years ago

“Sallie is very friendly and good at her job”

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Posted 8 years ago

“Excellent service where clients are able to review tutor skill set and match to child need”

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Posted 8 years ago

“A fantastic way to be able to find appropriate tutors for home tuition. You are able to view and suitable candidates which are skilled in the relevant subject you require. All tutors are security checked by First Tutors making parents confident their children are in safe hands.”

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Posted 8 years ago

“Easy to find tutors, the tutor I had was brilliant and got me through my test.”

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Posted 8 years ago

“There was a good selection of tutors for my area and that met my requirements.”

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Posted 8 years ago

First Tutors is rated 4.6 based on 8,878 reviews