First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.58

4.6 Rating 8,878 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

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Metrics

4.6

Based on 8,878 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 28th May 2025

Daisy Faulkner

First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website is a pain, sorry ! It takes forever with umpteen messages going back and forwards and people not pressing buttons for details to be seen and having to email the help person several times and it was a hassle !! It is very cumbersome. It could be slicker. People have to guess where you are to see whether they can offer tuition and if one can have a lesson in a range of places because one works in one place and lives elsewhere that is hard to discuss. finally, the website states 'parents and pupils ' how irritating if am an adult pupil !! I think the website needs geared to pupils of any age. Include something to acknowledge pupils of all ages. ie some won't be bringing a parent along ! Also one of the tutors on my possible list did not seem to be registered properly with the site .. not sure why we can see someone who is not available ? ps why would I upload a photo, sorry you have lost me there !”

Helpful Report

Posted 9 years ago

Dear Elizabeth, Thank you for your feedback. I'm sorry to hear that you found the website cumbersome, we do strive very hard to make the user experience friendly but we acknowledge that there is always room for improvement. In your case, the tutor was new and had not read the emails that explain what happens at each stage. However, you did contact us and we promptly sorted the issue for you by asking the tutor to press the "green" button to confirm they wanted to go ahead. Within the request is a map displaying rough location, clicking "check roads" will provide the exact driving distance between your postcodes so it should not be difficult to know where you both are. Our website provides services for clients of all ages. We use the terms pupils and tutees to cover from school age to adults. Regarding the photo, this was part of an ID check the tutor needed to complete before they could accept your request, we apologise for the delay in this case. All tutors must pass ID checks (including photo ID) and provide two references in accordance with UK regulations regarding employment agencies. We wish you the best of luck with your new tutor, if you encounter any problems please do not hesitate to contact us, we are here to help. Kind regards Sara Customer Services First Tutors.

Posted 9 years ago

“The website is clunky, could be more user friendly but all in all I got the required information.”

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Posted 9 years ago

“A good, honest information easy to access”

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Posted 9 years ago

“Thivanka is an excellent tutor she is brilliant at explaining scientific to my daughter. I highly recommend her to others.”

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Posted 9 years ago

“The website was so easy to use and I could include what I needed from a tutor. I found a lovely tutor for my daughter. It's so nice to be able to find a tutor to meet my daughters needs.”

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Posted 9 years ago

“Very easy to use and found a wonderful tutor for my daughter”

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Posted 9 years ago

“Just 6 week with Angela. very helpful, explained in great detail, many thanks.”

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Posted 9 years ago

“After asking around at school and waiting for teachers to get back to me and asking on social media site and no luck there. I decided to ask a search engine and Found First Tutors. Easy to use and a lot of tutors in my area and found the right one for my daughter. Thanks First Tutors.”

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Posted 9 years ago

“Good service and thorough information provided.”

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Posted 9 years ago

“Efficient system- great tutors”

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Posted 9 years ago

“User friendly site offering a wide range of appropriate and qualified tutors for the relevant subject.”

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Posted 9 years ago

“The site was a little more complex than necessary. It could be more user friendly, but the end product is very good.”

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Posted 9 years ago

“The website was easy to use and having been struggling to find a tutor I was delighted to find someone who ticked all the boxes. I would definitely use FirstTutors again.”

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Posted 9 years ago

“I googled tutors in East Lothian and FIRST Tutors came up. The site was very clear looking for the type of tutor we needed and being presented with a list of possible candidates for us to review. Each tutor had a profile for us to consider and we could then from that page send a message to our chosen tutor to check availability. The whole process was very easy and we are delighted with the tutor we have found.”

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Posted 9 years ago

“First tutors are an excellent way to look for tutors.”

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Posted 9 years ago

“I engaged three tutors, for my son, using First Tutors and they are all excellent. The direct messaging enables you to discuss requirements easily and without exchanging contact details. The references and qualifications are all available to view. I would definitely recommend using this service”

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Posted 9 years ago

“Very good apart from me still being contacted after we have found a tutor. Emails are 3-4 a week.”

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Posted 9 years ago

“Generally easy to use but once a tutor had been chosen it wasn't clear what happened next.”

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Posted 9 years ago

“Easy to find a tutor”

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Posted 9 years ago

“Very easy to use”

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Posted 9 years ago

First Tutors is rated 4.6 based on 8,878 reviews