First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.58

4.6 Rating 8,878 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,878 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 28th May 2025

Daisy Faulkner

First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this was a very easy way to find a variety of tutors locally - response was very quick.”

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Posted 9 years ago

“Site really easy to use, found a tutor within 24 hours”

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Posted 9 years ago

“Extremely good service - just what I needed to get my son guitar lessons.”

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Posted 9 years ago

“The tutor I have found through your site for my son for English has been very good so I am grateful to your site in putting us in touch. The site works well as you can assess tutor recommendations via their references before you decide whether you wish to pursue it any further.”

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Posted 9 years ago

“Overly complex. Awkward communication methods unexplained by an ancient interface. Unclear charging basis. Very poor website reminding me of the 1990s. However, ultimately did find me an excellent tutor.”

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Posted 9 years ago

Dear Simon, Thank you for your feedback. We are sorry to hear you think the site looks old fashioned. I shall pass your comments on to the IT team. Information about our pricing can be found here: https://www.firsttutors.com/uk/how-to-find-a-tutor.php. In addition to this we also state the fee that will be due at the top of every request you make to a tutor. If you need any further help do let us know. Kind regards, Grace Customer Service First Tutors

Posted 9 years ago

“Very efficient professional service. Very easy step by step guidance in finding a tutor. Response to emails is very quick.Very satisfied and found a tutor local, within days was able to start tuition. Would highly recommend.”

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Posted 9 years ago

“Website very easy to use, lots of information provided.”

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Posted 9 years ago

“Your website and service were excellent. You helped me find a tutor with whom I believe I will make good progress. Thank you.”

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Posted 9 years ago

“The first lesson was up to my expectations. Joana quickly grasped at what level to pitch the lesson and I feel we will make good progress. I would have given her 5 stars but we had a little technical trouble; still I feel I got my money's worth and I look forward to a long and fruitful relationship.”

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Posted 9 years ago

“I found the messages system quite cumbersome and it was difficult to understand who was supposed to do what (myself or Yeng) in order we could make an initial appointment.”

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Posted 9 years ago

Dear Johanna, Thank you for your feedback, I'm sorry to hear you had issues navigating the message system. We aim to make our service as user friendly as possible and have recently made some changes to the site layout/navigation to help make the process easier for all of our users. We do have a Customer Support team working 7 days a week to help you through the process and answer any questions you may have. Wishing you the best of luck with your Tutor. Kind Regards, Sara First Tutors, Customer Service

Posted 9 years ago

“The site is very easy to use and safe.”

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Posted 9 years ago

“First tutors has been excellent with helping me find my language tutor in every step of the way .From my first initial registration through to finding a local tutor and keeping in touch afterwards.Great service and would recommend to anyone. Thanks.”

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Posted 9 years ago

“Disappointing, as I have paid the membership fee to get contact details of someone who was suppose to live 9 miles away, only to find out that they actually lived over a 50min drive away.... Can my money please be returned..? thanks”

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Posted 9 years ago

Dear Jane, Thank you for your feedback. I see that you did not contact us about your problem so that we could help? We do have a set procedure to follow when a tutor lets you down in some way which entails leaving feedback on the tutor's profile explaining the problem so we can investigate. Our customer service team will contact you now about the feedback procedure. Kind regards Sara Customer Service Team First Tutors.

Posted 9 years ago

“Very easy site to use. Good information given about the Tutors and their teaching experience. Safe and secure site.”

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Posted 9 years ago

“Efficient. Easy. And now learning.”

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Posted 9 years ago

“User friendly site and has put me in Touch with a suitable tutor”

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Posted 9 years ago

“We have found William very approachable and after just a few lessons he has already identified our daughter's particular needs and gaps in her learning. We look forward to working with William to help her reach her goals.”

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Posted 9 years ago

“Very essy to use and fast responses.”

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Posted 9 years ago

“the response was very quick”

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Posted 9 years ago

“So far so good,site is user friendly.”

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Posted 9 years ago

First Tutors is rated 4.6 based on 8,878 reviews