Flannels Reviews

"AVOID USING, I purchased \u00a3600 of clothing and the delivery didn\u2019t happen, the driver took a picture of my neighbours bin, apparently a \u2018John\u2019 signed for the parcel yet a John isn\u2019t known at the address, neither flannels or DPD are willing to help, so I\u2019ve paid that money and received no items. ABSOLUTELY BRILLIANT"

"I will never order from this company again - they owe me \u00a3300. It affected my family and Christmas last year. I placed an order then chose to return items, sent back the items (had to pay for the refund), chased it up for 6 months. Nothing. In the end I had to give up. I emailed approx. 8 times over the span of 6 months. Today as a last ditch attempt I contacted them again, but they closed the chat before the conversation had even reached a conclusion. Nobody helped. I kept proof of the return and asked for the receipt from the post office, sent them that, I sent the order number. Work in finance so may contact Trading Standards regarding this trading practice. I urge you not to order from this website or store. I know that they received my return as used tracked postage and they did not send back my money, for whatever reason. Non-specific to Flannels, this is a common type of fraudulent\/scamming business model. I have been so patient. Never had such a negative experience from a company in my life."

"The Newcastle flannels store are selling shop soiled goods and passing them off as \u201cbrand new\u201d. Bought my wife a Gucci handbag for Christmas for over \u00a31,600.00 GBP, my wife didn\u2019t want the shop display bag so the girl behind the counter ordered a \u201cbrand new\u201d one online to be delivered to our hone address. When opening the present on Christmas Day it turns out the bag we\u2019ve received is a shop soiled ex display bag. On returning this bag to the Newcastle flannels store the girl told me that all these Gucci bags are in the same condition as they have been doing the rounds circulating since the store was called Cruz. The customer services department have washed there hands of me and my complaint. \r\nDO NOT BUY FROM FLANNELS."

"The Newcastle flannels store are selling shop soiled goods and passing them off as \u201cbrand new\u201d. Bought my wife a Gucci handbag for Christmas for over \u00a31,600.00 GBP, my wife didn\u2019t want the shop display bag so the girl behind the counter ordered a \u201cbrand new\u201d one online to be delivered to our hone address. When opening the present on Christmas Day it turns out the bag we\u2019ve received is a shop soiled ex display bag. On returning this bag to the Newcastle flannels store the girl told me that all these Gucci bags are in the same condition as they have been doing the rounds circulating since the store was called Cruz. The customer services department have washed there hands of me and my complaint. \r\nDO NOT BUY FROM FLANNELS."

"The Newcastle flannels store are selling shop soiled goods and passing them off as \u201cbrand new\u201d. Bought my wife a Gucci handbag for Christmas for over \u00a31,600.00 GBP, my wife didn\u2019t want the shop display bag so the girl behind the counter ordered a \u201cbrand new\u201d one online to be delivered to our hone address. When opening the present on Christmas Day it turns out the bag we\u2019ve received is a shop soiled ex display bag. On returning this bag to the Newcastle flannels store the girl told me that all these Gucci bags are in the same condition as they have been doing the rounds circulating since the store was called Cruz. The customer services department have washed there hands of me and my complaint. \r\nDO NOT BUY FROM FLANNELS."

"The Newcastle flannels store are selling shop soiled goods and passing them off as \u201cbrand new\u201d. Bought my wife a Gucci handbag for Christmas for over \u00a31,600.00 GBP, my wife didn\u2019t want the shop display bag so the girl behind the counter ordered a \u201cbrand new\u201d one online to be delivered to our hone address. When opening the present on Christmas Day it turns out the bag we\u2019ve received is a shop soiled ex display bag. On returning this bag to the Newcastle flannels store the girl told me that all these Gucci bags are in the same condition as they have been doing the rounds circulating since the store was called Cruz. The customer services department have washed there hands of me and my complaint. \r\nDO NOT BUY FROM FLANNELS."

"Ordered an Acquia di Parma item and when the item was received it was in an unsealed box and a cheap hand cream inside. I provided numerous pieces evidence to them to provide they have supplied my goods in an unsealed box etc but no, they have concluded their investigation stated the goods were checked on dispatch... how if the box should have been sealed!! This was also a Christmas present and would have been extremely embarrassing on Christmas Day had I of not checked. When i tried to express my upset on the phone i was told to not talk over them and was completely shut down. Someone within Flannels or your supply chain partner (DPD) is either fraudulent or negligent. Having looked at trust pilot last night, i was very concerned about how Flannels handle there complains and the 'fob off\/ generic emails' customers have received when flagging incidents like this, i decide to go and have a look today at other retailers to see how the item should be received when new. I quickly found that the way in which I received my item wasn\u2019t right. \r\n\r\nThey told me they checked CCTV at the warehouse and the item was checked before dispatch and the item opened to check the correct item was inside!! HOW .. the item is meant to be sealed?? Its a face cream and should be sealed! which completely contradicts the whole argument. \r\n\r\nI was so upset with the response I was receiving when talking to them I could only get upset and angry and ended the call calling them frauds because that exactly how it feels. I ordered these goods in good faith, and they are calling me lair and that i\u2019ve done this. I am a customer and somewhere in their supply chain someone has been dishonest, and they are putting the blame on me. Something like this has never ever happened to me before, I\u2019ve always received the correct items. If you are a honest person stay well away from online ordering you will only be upset. You only have to look at the numerous complaints of this nature. \r\n\r\nI was really shocked with the tone of the person on the phone, giving me an robotic scripted response, i asked to speak to someone else and was told no. I work for a large retailer and this is not the way you treat any customer. I will be continuing to share this experience online. \r\n\r\nFlannels - you have just wronged a very honest person. I appreciate in this world their are dishonest people, but i am not one of them. Shocking.."