Flannels Reviews

Name: Flannels
Address: Flannels Unit A Brook Part East Shirebrook, Manchester
Rating: 3.83

3.8 Rating 21,066 Reviews

68 %

of reviewers recommend Flannels

3.8

Based on 21,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't know as still waiting to hear about my return order”

Helpful Report

Posted 7 years ago

“Sent a t shirt out with defects, not got time to exchange in time for my holidays!!! Spoke to customer services and they can only apologise, apologies don't get me my t shirt before my holiday. Surely they must have some kind of checks before they send stuff out.”

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Posted 7 years ago

“I have used Flannels a few times and each time a wrong item is sent. This time I ordered a navy suit and an xxl beige coat arrived instead!”

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Posted 7 years ago

“Good deals and reasonable delivery time - I spent over £300 so I was surprised to have to pay for delivery I was even more surprised was that I had to pay to make a couple of returns.”

Helpful Report

Posted 7 years ago

“Delivered within 3 days required item ( Paul and Shark NAVY zip hoodie XL) ordered according to size indicator on line -- much too small. Repackaged and returned recorded delivery at my expense and requested exchange for XXL. Delivered within a further week GREY XXL!!!!! Can I be bothered to repackage, and return at extra cost. No contact tel number, no email just a 'contact form'. Pissed off.”

Helpful Report

Posted 7 years ago

“My order was signed for by someone else. Although this isn't flannels fault, they haven't responded to my email and DPD (who are at fault) aren't either. So I never actually got my order.”

Helpful Report

Posted 7 years ago

“I ordered a bag & when it came it had clearly been used, there was no protective plastic on clasp & buckles. The bag had make-up marks all over & was thoroughly scratched. The bag also didn't have any labels attached & instead was just put inside... very disappointing.”

Helpful Report

Posted 7 years ago

“my trainers arrived in good time (by post) but I had to return them as they were too big. I initially took them into the Leeds store but I was told that they couldn't receive them or arrange the exchange, I was told to re-post them to Newcastle (at my cost). I immediately did this but currently have no idea if they have been received (3 days ago now) or if flannels are arranging the exchange. I have emailed their customer services for an update. My email has gone into a queue. I have been told to expect a response in 24 - 48 hours. So whilst Flannels are efficient at taking money and dispatching goods, any subsequent complication including a simple return and exchange is far less smooth. Hopefully the replacement trainers will arrive sometime soon - but who knows.”

Helpful Report

Posted 7 years ago

“Postage too high, had wrong item sent out so to send it out I loose delivery costs”

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Posted 7 years ago

“I had brought clothes and they should have been packed into plastic packets instead of the black pouch alone.”

Helpful Report

Posted 7 years ago

“The balenciaga boots box are in very poor condition and boots size does not reflect size guide on your website. I tried making contact with customer service and no one replied. Communication is very poor. I have paid £12.98 to return the item and felt that if items are faulty or in poor condition flannels should be responsible for return”

Helpful Report

Posted 7 years ago

“My delivery came in the time expected, however after spending over £500 on a bag I expected it to arrive in something a bit more sturdy than plastic wrapping! Wasn't very impressed after spending that much money, it was lucky it wasn't damaged when it arrived!”

Helpful Report

Posted 7 years ago

“I bought Lacoste Polo's that on your site are listed as "regular fit". When the items arrived they where classic fit. A totally different fit altogether. Poor”

Helpful Report

Posted 7 years ago

“Everything went well till it got to the delivery company here in Israel. They charged me another 67£ for nothing. Gcx is horrible please don't use them again. It's not worth it for me to buy from you again until you change it. Thank you very much.”

Helpful Report

Posted 7 years ago

“Broke products”

Helpful Report

Posted 7 years ago

“Purcahse Jimmy choo shoes and matching clutch bag. Shoes were in terrible condition and the bag still had its security pin inside of it. Customer service poor”

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Posted 7 years ago

“The delivery company charge me 140$ taxes!! Don't use this shipping company again use other please..”

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Posted 7 years ago

“Asked for my order to be amended which they didn't do & clothes came all screwed up and unfolded”

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Posted 7 years ago

“An item I ordered arrived not in a bag so had dirty marks on it . I had to return some items and this cost me over £12 in postage!!”

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Posted 7 years ago

“I ordered £283 and had to pay delivery ten I had to pay £11.50 to return items that didn't fit. All the items came in good order and packed well but I'm far from happy I the overall service.”

Helpful Report

Posted 7 years ago

Flannels is rated 3.8 based on 21,066 reviews