Flannels Reviews

3.8 Rating 21,067 Reviews

68 %

of reviewers recommend Flannels

3.8

Based on 21,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong Boss t-shirts however, the other 3 products I ordered were right. Overall I am disappointed with the service I received on this occasion but I have been treated well in the past by flannels.”

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Posted 7 years ago

“boss polo shirt arrived dirty”

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Posted 7 years ago

“The first time I attempted to check out a pair of sneakers, I was informed that it was out of stock. And I was only informed AFTER i checked out. Had I knew it was out of stock, I would not have went through with my order as I only carted out the other items because 'why not'. I assumed the system has not updated itself and therefore it still shows the sneakers were still available. But a few days after, it still shows available. I emailed someone who told me to go ahead to cart it out and he would reimburse the shipping fee. After I checked out, I was once again informed that it was out of stock. I don't know it there is a serious lack of update in the system or what the issue is but it is very frustrating. I don't think I will be purchasing from Flannels again since I can't tell which is or is not truly in stock.”

Helpful Report

Posted 7 years ago

“1. Hard to navigate both app and website, you need to cluster your sizes together. 2. No exemption of taxes, for me living in Norway, I now need to pay 2x in taxes. 3. Extremely poor logistics, ordering from YOOX, I get my order the next day, at Flannels it's close to 2 weeks.”

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Posted 7 years ago

“I feel like my flip flops I ordered that were supposed to be Michael kors are fake, the MK design on the shoe has rubbed off after one wear”

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Posted 7 years ago

“It was sent quickly, however one of my items was the complete wrong product, I was meant to be sent the all black Armani bag and I got sent a different one which is £15 cheaper. I'd expect this back as the 1 I paid for was 120 and the 1 I got was 105, however I'm willing to keep it.”

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Posted 7 years ago

“Online good. Hereford store horrendous”

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Posted 7 years ago

“I would like free P&P on orders over £50. £5.99 postage is too much.”

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Posted 7 years ago

“Item received had stain down front. Looked like bleach. Had clearly been returned by someone else and posted stright out to myself. Returned item 5 days ago and haven't heard anything since. This isn't the first time this has happened either. Another item was sent out wrong and when asked for correct item it was out of stock and not going to be back in stock. It's a shame because Flannels do some really nice peices. I will continue to shop there but I won't hesitate to look elsewhere first for the same item.”

Helpful Report

Posted 7 years ago

“The coat I bought was mustard yellow in the photos on the website but when I received it, it was in fact olive green.”

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Posted 7 years ago

“Went to buy a product which was listed as available only to be told it wasnt upon checkout, and then the order I did place was late. The flannels notification told me the parcel was collected but Tucci/DPD told me a day later it wasn't collected.”

Helpful Report

Posted 7 years ago

“Well for starters, I still haven't received my order..it's been 7 days now. In all my past experiences, I've received my Flannels orders within 4-5 days maximum. I believe this is due to their switching of shipping partner, from the very best DHL to the not so good DPD/Aramex..”

Helpful Report

Posted 7 years ago

“I ordered a mulberry bag on the Tuesday it arrived the Friday the day the 20% sale went on I emailed to see if they would honour the £80 difference. They wouldn't so I would send it back but with the bank hols I couldn't now the sale has finished. I also spent another £66 on a top for my son .where is the customer care . Really dissatisfied with this company as I've brought online & in the Leeds store & Birmingham. Will really consider about using them ever again”

Helpful Report

Posted 7 years ago

“DPD's international delivery is hell. I haven't got your package yet!! + No tracking update since 17, May!! I have to wait without any idea of where my packge is and when I am going to get it!”

Helpful Report

Posted 7 years ago

“Item received either picked wrongly or mis described on web page ...customer service as yet untested as I await a response and will be disappointed if I have to lay any of the postage costs!!”

Helpful Report

Posted 7 years ago

“Trying to contact Flannels is exceptionally difficult,it would be far more sensible to be able to speak to a real person rather than purely using email especially when it take too long to get a reply.Could you also explain why I get different suppliers emailing me with info when I thought I was dealing with Flannels??”

Helpful Report

Posted 7 years ago

“The had the item I wanted in stock”

Helpful Report

Posted 7 years ago

“The rating should have been Good. However, I contacted the customer service team via email as I wanted to find out if I could return a suit and exchange it for a different suit and whether I would have to pay extra for the exchange. However, I have not heard back since I sent the email (18 May 2017). Also, there is no other means to get in touch with customer services other than through email. Which is disappointing considering the lack of response even until today. It leaves me feeling that Flannels is happy for customers to purchase but not prepared to deal with queries. I have subsequently returned my suit for a refund as I had not heard back from customer services.”

Helpful Report

Posted 7 years ago

“The Scotch and Soda shirt that I ordered was well far to small compared to what was advertised. This was the first time I used Flannels. On the basis on this experience and level of inconvenience, I'm unlikely to use this site again.”

Helpful Report

Posted 7 years ago

“Slow shipping, used poor courier service, slow processing of order”

Helpful Report

Posted 7 years ago

Flannels is rated 3.8 based on 21,067 reviews