Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, and great product, thankyou! We ordered a delivery to our daughter in England from Australia and it could not have been easier!”

Helpful Report

(Nightingale) - Posted 3 years ago

“Right on time delivery! Very reliable!”

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(New York Blooms) - Posted 3 years ago

“It was fantastic”

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(Enchanted Florist) - Posted 3 years ago

“Beautiful bouquet delivered promptly at the right price. I love supporting local florists!”

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(Garage Flowers NYC Inc) - Posted 3 years ago

“I ordered the flowers on Friday, November 11 for a delivery of Saturday, Nov. 12. I received an email from Floom that my order was delivered on Nov. 13. However, the recipient did not find any flowers. I specified that if no one was home, the flowers should be taken to reception. I received no phone call and neither did the recipient. I had trouble reaching anyone at Floom on Nov. 14 to track down the order. Finally, I was told that the flowers were left at the apartment door and I would receive a picture of the delivery. I have not received this picture, no resolution has been determined and no flowers have been received. I tried again today, Nov. 16 to reach someone at Floom and the recording said (2x) that no one is available. At this point, I would like to have the order delivered or my money refunded. Please connect me with someone who can do this. The surprise and delight of receiving the flowers has passed and at this point I will give a very negative review for this company. Order number is fe30c3a.”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

“Please note that I paid US95 for a bouquet for my cousin in Florida for her birthday last Friday however they did arrive on Friday in a very poor condition and were dying by Saturday and all died by yesterday”

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(Rachel Cho Floral Design) - Posted 3 years ago

Hi Caroline Thanks for taking the time to leave us a review, I'm so sorry you were disappointed with the arrangement on arrival, this order went via Fedex so may have suffered in transit , I cant see you contacted us to let us know so do please reach out to us at support@floom.com and we'll be happy to help.

Posted 3 years ago

“flowers delivered did not match what i ordered and customer support refused to rectify the situation”

Helpful Report

(Bimba) - Posted 3 years ago

Hi Harrie, thanks for taking the time to leave a review, I'm so sorry you were disappointed, I can see our customer support team have been working with you to resolve this. . I understand your arrangement did not look 100% identical to the website image, the arrangement delivered had all of the correct stems but due to flowers being inherently variable in size and tonality and you ordering a different size the arrangement was not 100% identical to the picture, the variable nature of flowers is such that this will occasionally be the case . Despite this, to try to make it up to you we gave you a small refund and our florist partner offered to deliver a different arrangement but this was not accepted. I'm really sorry that we were unable to thrill you with our flowers on this occasion.

Posted 3 years ago

“Outstanding customer service when I needed to call to make a change in address — received confirmation by telephone call and email which was over and above what I expected and the agent was very kind and helpful.”

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(PM Flowers) - Posted 3 years ago

“perfect and beautiful flowers on time”

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(Forget Me Not) - Posted 3 years ago

“Great quality flowers”

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(Botanique Workshop) - Posted 3 years ago

“Delivery on time. The flower arrangement was a disappointment as bulked out by cheap foliage.. the flowers in the website picture were delicate and pretty -the ones which were delivered were brash and cabbage like meh - not what I ordered not what I wanted - felt a bit embarrassed sadly . - Please don’t bother with the 15 % off for next order Floom as will be redundant - the stars are for the on time delivery only-”

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(Pot Pourri Flowers) - Posted 3 years ago

“Amazing experience ‼️”

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(Zenn Florists FC) - Posted 3 years ago

“Beautiful flowers, timely delivery 💓”

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(Beverly Hills Floral Design Center) - Posted 3 years ago

“Order didn’t get delivered. Been 4 days, support still not helpful”

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(Sergey Florist) - Posted 3 years ago

“Was very happy with the order preparation and the subsequent delivery”

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(Rose & Mary) - Posted 3 years ago

“The flowers I paid for were not the same ones delivered. The flowers delivered looked cheap and poorly arranged.”

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(NYC Floral Decorators) - Posted 3 years ago

“Another perfect gift for my family overseas!”

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(Cartwright & Butler) - Posted 3 years ago

“I am from the United States, and I used Floom before for my Sister's birthday and was happy with my order ! I wanted to repeat my order , but I could not , I had to pick a different flower arrangement, and I asked for some Yellow Roses for my Sister loves, she loved the flowers , they were Delivered on time and I am very Happy with Flooms Partners, thank you So much !!! Thomas”

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(Dawson Flowers) - Posted 3 years ago

“great flowers, above and beyond what i expected!”

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(La Fleurel) - Posted 3 years ago

“Beautiful roses in an artful arrangement delivered on time. They had many gorgeous designs to choose from for all occasions.”

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(Nostalgia D Glorious Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews