Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to use website - lots of choice And wonderful florists and flowers”

Helpful Report

(Bouquets And Beans) - Posted 3 years ago

“Flowers were awesome and delivery super fast!”

Helpful Report

(Dawson Flowers) - Posted 3 years ago

“More high end offering vs competitors”

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(La Catrina Flower Shop) - Posted 3 years ago

“I was charged a foreign transaction fee and Floom refused to remove it.”

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(QG Floral) - Posted 3 years ago

“The flowers I ordered were beautifully arranged and delivered promptly”

Helpful Report

(The Rooms) - Posted 3 years ago

“Used to be a reliable delivery service but lately has been very poor. Delays in delivery and no communication. Will avoid using again”

Helpful Report

(Polen) - Posted 3 years ago

“I ordered a beautiful arrangement for my friend for Thanksgiving. She’s not a fan of roses, so I found a lovely mix of fall flowers in the rectangular wooden box to but for her. When I went to her home, i saw that what she received didn’t resemble what I ordered in the slightest. It was in a bluish vase, with orange, yellow and purple roses, mixed with sunflowers. I was totally disappointed. I’ve never had this experience with Floom before. I’ve sent them a picture of what I received and I’m waiting for them to conduct their investigation, but I hope they are able to make this right!”

Helpful Report

(Noble Garden Florist Marina Del Ray) - Posted 3 years ago

“I was very pleased with the service. The color of roses that I ordered was not available on that particular day and I received a phone call giving me two options to choose from. Very professional.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Unfortunately the flowers were not delivered on the day guaranteed and I never got a confirmation of the delivery ordered for 4 days ago.”

Helpful Report

(Sergey Florist) - Posted 3 years ago

“Dear Floom, The flowers were absolutely lovely, but sadly they arrived late at 8pm and my partner wasn’t home when they were delivered. This was very upsetting for me as I was promised a 6pm delivery and called a lovely chap called Charlie to confirm they were on route twice. Could you let me know what happened? Best, Tommy”

Helpful Report

(Big Bang Flowers) - Posted 3 years ago

“From Canada, I ordered flowers to be delivered to my daughter in London the day before her birthday. The arrangement was delivered on time, and the flowers are beautiful. She loves them! And I couldn't be happier.”

Helpful Report

(The Nunhead Gardener) - Posted 3 years ago

“Such a good service! Beautiful flowers, speedy delivery. Will be using again very soon.”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“Excellent - beautiful flowers”

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(Seasons A Floral Design Studio) - Posted 3 years ago

“Amazing beautiful flowers”

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(Bimba) - Posted 3 years ago

“Ordered flowers the day before at 5pm choosing florists that could do next day delivery, placed my order and then got a call on the delivery day saying the florist couldn't deliver and there was no other option available could they be delivered a day later. Flowers were for my mothers 60th birthday so that was not possible and had to cancel the order and get a refund and use another company to then get same day delivery to ensure she got them on her birthday. Very disappointing it was advertised as next day if that wasn't actually possible.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Very speedy service with a great bunch of flowers delivered!”

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(Clapham Flowers) - Posted 3 years ago

“Amazing! So quick”

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(Saints Flowers North) - Posted 3 years ago

“Service 100% according to the promise. Fresh, local, on time and on the doorstep.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Lovely bouquets that are easy to order and reliably delivered.”

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(F For Flower) - Posted 3 years ago

“So good I loved them”

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(Baeza's Flowers And Decorations) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews