Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were perfectly presented and arrived on time, as promised!”

Helpful Report

(Precious Flowers) - Posted 2 years ago

“Beauty and efficiency”

Helpful Report

Posted 2 years ago

“I received no confirmation on the day of the delivery as to whether or not the flowers had been delivered. I had to reach out to Floom several times the day after the intended delivery date to confirm if they had been delivered, only to find that they had been delivered to the wrong address and my friend never received the flowers I had sent to her. I received a full refund but still, it was very disappointing. I won't be using this company again.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 2 years ago

Hello Kristy, I'm so sorry for the disappointing delivery experience. We understand how important it is to deliver important gifts on time. We will use your feedback to better improve our systems, thank you.

Posted 2 years ago

“The ordering process was fairly easy. Unfortunately, the flowers were not at the same level as the ones that I ordered. It looks like it was rushed and they just threw some roses together with a bunch of lilies and the green was a lot less than what was in the picture. Definitely not the premium flowers I was expecting.”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

Hello Andrew, I'm so sorry for the disappointing delivery. We would like to review your order with our florist partner. Please send the images of the delivered arrangement directly to our team at: support@floom.com

Posted 2 years ago

“Great service and beautiful flowers”

Helpful Report

(Blossom And Thread London) - Posted 2 years ago

“The real flowers are very different from the picture on the website, very misleading, very disappointed.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hello Xiao Mei, Thank you for alerting us of your complaint. I see you chatted with us directly and we requested more images to fully assess the complaint. Please send the images to: suppport@floom.com, thank you!

Posted 2 years ago

“I selected Floom for the beautiful bouquets but also for the speed of delivery. Unfortunately the delivery person attempted delivery to the wrong address and did not attempt to contact the recipient until after the time they would attempt redelivery. Because of this miss, my delivery was going to be at least FOUR days delayed (with a weekend and bank holiday apparently being unavailable for delivery). In addition, they confirmed that they would be delivering the same flowers, meaning the recipient will have four fewer days to enjoy the flowers. There was no offer to deliver on the weekend or make a new bouquet, even though the mistake is entirely on their side. I am pretty disappointed and would not use floom again.”

Helpful Report

(PM Flowers) - Posted 2 years ago

Hello Melissa, I'm so sorry for the delay as a result of the delivery driver making a mistake on the first attempt. We have confirmed your order has now been delivered. Please provide images of the arrangement if there was any damage or decay that occurred before delivery was made to: support@floom.com, thank you!

Posted 2 years ago

“Everything was Perfect!!”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

“Thank you!”

Helpful Report

(Polen) - Posted 2 years ago

“Incredibly convenient and truly beautiful flowers that have lasted for a full week!”

Helpful Report

(Sunny Florists) - Posted 2 years ago

“Did a great job! Delivered the flowers on time, got an update when they were delivered.”

Helpful Report

(Bouquets Flower Shop) - Posted 2 years ago

“Excellent service. I will definitely use your website again to order flowers.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“Great speedy service, quality was excellent. Superb selection of same day delivery.”

Helpful Report

(Flowers Of The Valley) - Posted 2 years ago

“The flowers were absolutely beautiful and fresh. The delivery was on time and just what I ordered. Thank you”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Beautiful bouquet put together - resembled the picture online. So no funny surprises. Efficient delivery. Most impressed! Will use again :) Thank you F Oulton”

Helpful Report

(Mad Lilies) - Posted 2 years ago

“My sister really enjoyed the flowers. She is incapacitated, but delivery went well.”

Helpful Report

(Harley's Flowers) - Posted 2 years ago

“Flowers pour and quite different from what was shown in the site . Also arrived very late”

Helpful Report

(Elin Garden) - Posted 2 years ago

Hello Hadia, I'm so sorry for the disappointing delivery experience. I see we reviewed your complaint and offered a 10% refund as well as a 15% discount on a new order. It does appear the blooms delivered were still in bud form and would take a few days to fully bloom and match the online images. Please let us know if you had any further concerns by emailing us directly at: support@floom.com, thank you!

Posted 2 years ago

“Couldn’t be happier! The bouquet was beautiful, service was great and the whole process was easy and smooth! I ordered it for a friend and she raved about the arrangement, stating they were the loveliest flowers she’d even received. Many thanks for doing such a wonderful job!”

Helpful Report

(Stems Wilder) - Posted 2 years ago

“Beautiful arrangement that lasted and lasted!”

Helpful Report

(Stems Wilder) - Posted 2 years ago

“Helpful service, easy to use website, and the flowers were great!”

Helpful Report

(Noble Garden) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews