Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely flowers delivered on time but note was lost or not attached so my mother did not know who they were from.”

Helpful Report

(Sun Florist) - Posted 2 years ago

Hi Jim, thank you for your review. We are happy to hear that you liked the flowers that were delivered however we are sorry to hear that the gift message card was not received by the recipient.

Posted 2 years ago

“I ordered for same day delivery way before time frame, it’s is now 3 days later and still not received the flowers. This should not be advertised if you cannot guarantee same day delivery or customer satisfaction.”

Helpful Report

(Cora Louise) - Posted 2 years ago

Hi Shamilah, thank you for your review. We are sorry that we were not able to deliver your order successfully. This is not the service we aim to provide. I can confirm that you have been provided with a full refund as a result.

Posted 2 years ago

“Flower was on time. Arrange lasted a long time. Everyone liked it!”

Helpful Report

(Le Jardin Rose) - Posted 2 years ago

“Delivery and packaging were fine as were the blooms initially. However, despite adding the food provided and adding adequate water, the primary blooms (white roses) turned and drooped within 14 hours of delivery. The stocks did similar within 24 hours of delivery so, overall disappointed in the produce provided.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hello Anthony, I'm so sorry for the disappointing delivery experience. We would like to review the decay that occurred right after delivery. Please send the images to our team directly at: support@floom.com, thank you!

Posted 2 years ago

“Not delivered on requested day due to error by gloom customer service. Service team not helpful or sympathetic given that it was their mistake. Very disappointing.”

Helpful Report

(Flower Station) - Posted 2 years ago

Hello Christopher, I'm so sorry we weren't able to deliver your order on time. We have submitted a delivery fee refund due to the wait. Please allow 5-7 business days for processing, thank you.

Posted 2 years ago

“loved the simplicity of the site and how quickly the flowers were delivered. i do wish i could have gotten a picture of the bouquet before delivery”

Helpful Report

(Rainbow Florist Designers) - Posted 2 years ago

“Great flowers!”

Helpful Report

(Solim Flower) - Posted 2 years ago

“Very easy to use and the flowers look amazing. An extra touch that cards are handwritten :)”

Helpful Report

(LEF) - Posted 2 years ago

“The flowers I ordered were just as they looked in the photo and the recipient loved them”

Helpful Report

(PM Flowers) - Posted 2 years ago

“I was skeptical about ordering flowers online as I've never had to, but it did not disappoint. The flowers were excellent, and the delivery was just incredible. The person delivered the flowers to my mother with the biggest smile, brightening her day and making it all that better. I will definitely continue to order from here in the future.”

Helpful Report

(Wild Stems LA) - Posted 2 years ago

“I ordered the "Spring Sensation" bouquet from the USA and it was delivered in London on time for my friend's birthday. He was very happy and sent me a picture: flowers were exactly as beautiful as I hoped!”

Helpful Report

(Essence) - Posted 2 years ago

“Sent flowers to my sister. They arrived as scheduled. my sister said they were beautiful.”

Helpful Report

(Central Flowers Walthamstow) - Posted 2 years ago

“Exactly what I was looking for, nice selection and morning next day delivery of lovely flowers”

Helpful Report

(BLOMST Los Angeles) - Posted 2 years ago

“The flowers I ordered based on the photograph were not the same as the flowers that were delivered. I orders white Parrot tulips and plain white and pink tulips were delivered instead. While the quality of the delivered flowers was good it was not as ordered. I was not informed in advance that any substitution would be required. When this error was pointed out a small discount was offered to me and is in the process of being done but this is not the point. I would have selected something else had I known the order would not be as pictured OR as described in my confirmation.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Hello Nancy, I'm so sorry for the disappointing delivery. We try our best to inform our customers of any substitutions that are expected from the florist. We are going to work with our partner florist to ensure they always inform us of changes before a delivery is made. Thank you for your feedback.

Posted 2 years ago

“So happy I found Floom!”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“Didn’t get there on time but the flowers were nice and she loved it”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“amazingggg”

Helpful Report

(Ashley’s Flower) - Posted 2 years ago

“Thank-you for the service however I was very disappointed I had been charged a fee of 9.99 for same day delivery before 6.00pm only to receive my goods after 7.30pm I had to chase down the delivery. When the flowers arrived I then experienced being told that it was a bank holiday and I should be grateful I received my goods at all. I made sure when I made my purchase that it being a bank holiday it would not be a problem. I spent over £130, and in all honesty the flowers where not in the greatest condition. Some very worn and they do not seem they would last So all in all a very poor service,”

Helpful Report

(The Flower Gallery) - Posted 2 years ago

Hello Aaron, I'm so sorry for the delayed delivery. I have now fully refunded your delivery fee due to the wait. Please allow 5-7 working days for processing, thank you.

Posted 2 years ago

“Not many budget friendly options. Flowers ended up getting delivered quite late in the day which isn’t ideal. The tracking should be a bit more detailed”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

Hi Lizzie, thank you for your review. We appreciate the feedback. Unfortunately, as our partner florists all use different methods of delivering we are currently unable to provide tracking for all of our orders. We hope this is something we can implement for all of our orders in the future.

Posted 2 years ago

“Delivery went to wrong address. It took me hours to get get someone in the phone. No one offered to send a new delivery immediately. And I was never compensated.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Hello Susan, thank you for letting us know of your disappointing delivery experience. I'm so sorry we weren't able to deliver your order on time. I see we have now fully refunded your order charge. Please allow 5-7 business days for processing.

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews