Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and good flowers”

Helpful Report

(Harley's Flowers) - Posted 2 years ago

“The flowers that arrived needed to be thrown away they were so old and damaged. I am very disappointed with this service.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Hello Davina, I'm so sorry for the disappointing delivery experience. I've reviewed your order and see we have sent your feedback to our florist partner and submitted a full refund on your behalf. Please allow 5-7 business days for processing. Please reach out if you have any further questions or concerns via email to: support@floom.com, thank you!

Posted 2 years ago

“Lovely prompt service”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

“2nd time ordering and did not disappoint.”

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(BloomsyBox) - Posted 2 years ago

“Great delivery and flowers turned out great”

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(Flowers By Blooming Affairs) - Posted 2 years ago

“Ordered from two shops, one delivered on time and looked great however the other could not delivery on the desired day. It was fairly last minute so understandable and Floom did sort me out so will continue to use Floom in the future. Nice to support local florists as well.”

Helpful Report

(Northern Flower) - Posted 2 years ago

“My son in Australia organised a flower delivery for me from Floom. The flowers are gorgeous and what impresses me even more : CO2-neutral responsible delivery No plastic anywhere in the packaging so all either recyclable or reusable. I am thrilled with Floom and shall use them in future for all flower deliveries. A breath of fresh air to find a company paying more than lip service to green philosophy.”

Helpful Report

Posted 2 years ago

“Floom delivered the bouquet on time and as pictured. Very smooth hassle free ordering process. The driver was super kind and compassionate to my 94 yr old Mother, making sure she could manage carrying the flowers into the house. Thanks Floom!”

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“Great service!”

Helpful Report

(Positive Bakes) - Posted 2 years ago

“The bouquet was stunning. The service team was always responsive and even updated me on the changes to the flowers used in the bouquet. Overall, a great experience.”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

“Recently sent special flowers to UK for my daughter's birthday...the wilding flowers were beautiful ..she loved them. Unlike other websites I found this one very easy to use if you are sending from overseas. Thank you.”

Helpful Report

(Edie Rose) - Posted 2 years ago

“Floom was great. Wish there was a specific delivery time/ a shorter window of time.”

Helpful Report

Posted 2 years ago

“Flowers were not fresh.”

Helpful Report

(The Flowers LA) - Posted 2 years ago

Hi Mariam, Thanks for taking the time to leave a review we welcome your feedback, I'm sorry you were disappointed with your order, I can see our customer support team has worked with you to resolve this and issued a refund..

Posted 2 years ago

“Beautiful arrangement delivered on time. Web site easy to use and my cousin was thrilled with her Birthdat bouquet.”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 2 years ago

“We had a wonderful experience using Floom! The deliver was the fast, the bouquet was generous and lovely and the recipient was pleased. We will definitely use them again!”

Helpful Report

(Rose & Mary) - Posted 2 years ago

“Have used Floom several times and they've always been good.”

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(PM Flowers) - Posted 2 years ago

“Great service and product”

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(Beaucoup London) - Posted 2 years ago

“It was a great service!”

Helpful Report

(Secret Garden Rose) - Posted 2 years ago

“Great Service, deliver on time”

Helpful Report

(Noble Garden) - Posted 2 years ago

“Beautiful flowers, prmopt delivery, quite pricey”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews