Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome, just in time to save the day! Flowers were so pretty!”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“This is the worst flower delivery experience I have ever had. There was someone there ready to accept the delivery but yet it was marked undeliverable even though I had paid for same day service. I received a notice that it was delivered - which it wasn't. Then they stated they would delivery the next day and I received another notice that it was delivered - AGAIN it was not. I had to follow up with Floom over and over again to get a status because they said they were unable to cancel the order and refund me. They finally delivered very old flowers more than a day after they were supposed to.”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Hi Amy, thank you for your review. We are sorry that your experience with us has been unsatisfactory. I have emailed you for more information regarding the old flowers so that we can resolve this for you. Looking forward to hearing from you soon.

Posted 2 years ago

“Lovely flowers and service!”

Helpful Report

(Essence) - Posted 2 years ago

“Beautiful bouquet, better than photo ! Delivered in perfect condition and as planned. Thank you Floom”

Helpful Report

(Daily Flowers) - Posted 2 years ago

“Excellent experiences”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

“LOVED our flowers and florist! Looked even better than the picture, delivery was prompt and executed well!”

Helpful Report

(BLOMST Los Angeles) - Posted 2 years ago

“Excellent experience !”

Helpful Report

(Flowers By Blooming Affairs) - Posted 2 years ago

“This is a poor service delivery I have ordered flowers for my son’s birthday They did not deliver the flowers on the day because they did not know if the address was in Brooklyn or Manhattan! They had plenty of time to ask.. they could have contacted me via email or just phoned my son! Then I received an email saying that they may not deliver and will not refund me .. I emailed back as the situation was very upsetting confirming the address and they delivered the day after … the flowers were nice but my birthday present ruined …”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

Hello Anne, I'm so sorry we weren't able to deliver your order on time due to the address issue. I do see our florist partner tried their best on the day to locate the address provided and since they operate in different boroughs it was difficult but they eventually located your son's address. Thank you for your feedback.

Posted 2 years ago

“First time user, and satisfied.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“Beautiful flowers, great value, delivered same day! So impressed”

Helpful Report

(Blooms And Candy) - Posted 2 years ago

“Brilliant service!”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

“Always beautiful selections and supportive of local florists.”

Helpful Report

(Bloomie Flower Studio) - Posted 2 years ago

“The flowers are beautiful, and good quality. The order process was quick and easy!”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Great selection of flowers and quick delivery”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

“Always consistent and reliable, with beautiful flowers!”

Helpful Report

(Bloomside Florist Ltd) - Posted 2 years ago

“super fresh flowers and smooth delivery”

Helpful Report

(Lynne Floral Art) - Posted 2 years ago

“Love! Such a great experience”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

“Flowers due to be delivered Friday were not and neither were they left in the safe place I added to order. PLease advise”

Helpful Report

Posted 2 years ago

Hi Jane, thank you for your review. We are sorry to hear that your order was not received. I have sent you an email from support@floom.com to help look into this further for you.

Posted 2 years ago

“really impressed with the quality of the flowers”

Helpful Report

(Northern Flower) - Posted 2 years ago

“repeated reliability”

Helpful Report

(Saints Flowers) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews