Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, lovely flowers delivered on time. Also their acceptance of credit cards belonging to customers who don t reside in UK, but want to send a present to relatives living there. You make it a simple and pleasant experience.”

Helpful Report

(Floral Creations London) - Posted 2 years ago

“The flowers were nice and delivered quickly, but really expensive for the size and flowers.”

Helpful Report

(Noble Garden Florist Marina Del Ray) - Posted 2 years ago

“My mother said the flowers did not look fresh.”

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(BloomsyBox) - Posted 2 years ago

Hello there and we're sorry to hear this! I checked and noted that you've not reached out to us regarding this. Do you have some pictures of the flowers from when they were delivered? in the rare event that something like this does happen, we always work with florists and customers to ensure that the perfect bouquet is received, each and every time! Kind regards, Floom

Posted 2 years ago

“Super overall”

Helpful Report

(H&A Floral Design) - Posted 2 years ago

“A competitive (though rather high) price for the product (a peony bouquet with delivery). However, the flowers were delivered one day earlier than requested; only two days after delivery they are already wilting; and there was no way to send a card or message with the flowers of a length greater than 210 characters.”

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(Bloomie Flower Studio) - Posted 2 years ago

“Gorgeous Mother's Day flowers, arrived on time and fresh. A little pricey but worth it.”

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(QG Floral) - Posted 2 years ago

“Beautiful Mother’s Day flowers”

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(Flower Of The World) - Posted 2 years ago

“They no showed my mother's day delivery, but claimed it was delivered until I complained.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 2 years ago

Hello there! The florists who handle the delivery of the orders are the ones who update the status of the order as it progresses, we received your complaint and reached out to the delivering florist. When we were sadly unable to reach them, we offered a full refund with no questions asked. We are sorry that this was the outcome, but the none-delivery of the flowers was beyond our control or even knowledge and we rectified the refund as soon as we were made aware. Kind regards, Floom

Posted 2 years ago

“Great price, great service, great flowers.”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

“Floom is extremely reliable in terms of getting flowers to your specified address on your specified date. I’ve ordered from them a number of times and they’ve only misplaced an order once, which they quickly replaced. Their flowers can differ from what’s pictured depending on the vendor, but I’m still happy to rely on them as my provider-of-choice in London.”

Helpful Report

(Polen) - Posted 2 years ago

“Hi. I have ordered from Floom many times before, but this is the first time that my mom commented that some of the flowers she received were squashed. Not the same quality as Eclore Fleur. If only there was an available bouquet from them, I would never have ordered from a different flower shop.”

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(Rachel Cho Floral Design) - Posted 2 years ago

“beautiful flowers and great delivery”

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(F For Flower) - Posted 2 years ago

“I can't recommend this service. After paying over a hundred dollars plus expedite fee my flowers never arrived yet they are marked delivered. Good luck getting in touch with a person to get assistance with your order as well. There is no phone number (or at least i don't see one) to at least speak to someone about the undelivered flowers. I will just contact my credit card company and dispute the charge. Highly frustrating to say the least. I'll stick with other florist. I have had various issues with them too but at least they have a number I can call.”

Helpful Report

Posted 2 years ago

Hello there and thanks for reaching out! We note that there are indeed support tickets linked to your order number, and we have replied to you and kept you updated with out processes as we endeavour to contact our florist partner and plan the next steps. We will be in touch ASAP when we know more from the florist. As for a phone number, we have both US and UK phone numbers readily available on our website. Kind regards, Floom

Posted 2 years ago

“I have ordered through Floom on several occasions and am always delighted with the service. The order process is easy and the flowers arrive fresh and on time.”

Helpful Report

(Meade's) - Posted 2 years ago

“I was pleased with the flowers, but the delivery instructions I left were not followed. The flowers were left outside the gate and might have been overlooked. The homeowner was not contacted to open the gate for delivery as I had requested. As a result, the flowers were not as fresh as they might have been.”

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(Rachel Cho Floral Design) - Posted 2 years ago

“Seamless service”

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(Garage Flowers NYC Inc) - Posted 2 years ago

“I'm from out of town and was VERY impressed when your florist called me to discuss a change in flower color! Really impressed with the personal touch and professionalism. Plus, my daughter said the delivery man was really nice and the arrangement was beautiful ! Great job Floom!!”

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(Lamassu Floral) - Posted 2 years ago

“you didnt deliver the flower at all.”

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(Buzzy Bee Flowers) - Posted 2 years ago

Hello Youngmin, I'm so sorry your order wasn't received. I see the florist did update it as delivered. If you have trouble confirming it was recovered please reach out to us directly via email at: support@floom.com, thank you!

Posted 2 years ago

“So easy, convenient, and beautiful!”

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(Sunny Florists) - Posted 2 years ago

“The flowers were beautiful but the Colours were not what I ordered.”

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(Q Florist) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews