Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same day delivery of a lovely arrangement. I was contacted about substituting a few of the flowers and that was handled beautifully. Really impressed.”

Helpful Report

(Mad Lilies) - Posted 2 years ago

“Delivered on time, and exactly as expected. Will definitely use again!”

Helpful Report

(F For Flower) - Posted 2 years ago

“Delivery was punctual and the flowers arrived in pristine condition. The bouquet was not exactly as shown on the website, but still gorgeous. My wife was thrilled when she received them!!! Thank you Floom!!!”

Helpful Report

(Inspired Florist) - Posted 2 years ago

“Excellent flowers and customer service from another country!”

Helpful Report

(Wild About Flowers) - Posted 2 years ago

“I sent a Peony plant to a friend who's husband had died and the plant was in poor condition and died within 1 day, which was very upsetting for the friend and me. (I didn't want to send a dead plant and make her distress worse) I made a complaint within 4 days due to the funeral etc and received a clearly copied and pasted email to say that fresh flowers are only guaranteed for 72hrs and 10% off a future order. This was a plant. Another agent promised to look in to it and send another plant and this was then overridden and I had an email stating that they only look at complaints within 72hrs even with a plant that is clearly meant to last longer than that. No apology, no refund or new plant.”

Helpful Report

Posted 2 years ago

Hi Jane, thank you for your review and your feedback. We are sorry to hear that you are unhappy with the outcome of your complaint, however we are only able to look into complaints within 72 hours of the order being delivered.

Posted 2 years ago

“Not happy with the service this time, I searched based on postcode and the plant I selected suddenly wasn't available for delivery after I'd added it to cart, input all my details and written a message. I went back and selected another plant and processed the order, only to be emailed hours later to be told that plant also wasn't available for delivery and that another plant (not the one that I wanted) could be delivered the next day. So I ended up with the wrong plant and delivery on the day after my friend's birthday.”

Helpful Report

(Flower Station) - Posted 2 years ago

Hi Rita, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“I sent flowers from the US to my mom in Minehead and they were beautiful! She had a very happy birthday and loved the bouquet. Very easy experience first time sending flowers overseas.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“The flowers looked nothing like the picture presented on the website. Absolute waste of money would never buy from here again. The picture showed more flowers compared to the amount that came it was only 3 roses for £45. Terrible purchase.”

Helpful Report

(Sun Florist) - Posted 2 years ago

Hello there and thanks so much for your feedback! I checked our records and not that you didn't make any attempt to get in touch with us to discuss this order and how we could help. We're on your side and we're mortified that you were feeling less than thrilled with your order. Please e-mail us at hello@floom.com and we'll do our best to help out as soon as we can! Kind regards, Floom

Posted 2 years ago

“all good service”

Helpful Report

(The Secret Garden) - Posted 2 years ago

“My order was delivered promptly on the day stated. The flowers were fragrant and beautiful. Thank you Floom”

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(Clapham Flowers) - Posted 2 years ago

“Great selection. Easy service. Quick delivery!”

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(Cora Louise) - Posted 2 years ago

“Excellent service and beautiful flowers. Thank you.”

Helpful Report

(F For Flower) - Posted 2 years ago

“Order arrived a day late with no explanation as to why.”

Helpful Report

(Sensational Flowers) - Posted 2 years ago

Hi there! We're so sorry that this order arrived late. When you order through Floom the order is immediately passed through to our florist partners who are independent and they themselves handle all aspects of the delivery etc. We always do our best to nip these issues in the bud and prevent such problems from occuring but sadly it's not always possible. Please e-mail us on hello@floom.com and we'll see if we can do anything to make this any better for you! Kind regards and apologies for any inconvenience. Floom

Posted 2 years ago

“Very flexible and great quality”

Helpful Report

(F For Flower) - Posted 2 years ago

“Floom took my money and gave me a delivery date but the order never got past the 'prepared' status. It was not delivered on the date specified and I was subsequently told that the order could not be filled as there had been a problem with delivery and redelivery was not possible. I do not believe that delivery was even attempted. I have been told that my money has been refunded (yet to be confirmed). I am totally disgusted that promises were made and not fulfilled. I would not use Floom again.”

Helpful Report

(Flower Folk) - Posted 2 years ago

Hello there Sadly there was an issue with our third-party florist partner and they were not able to deliver this order. We reached out and refunded you the moment we knew and there is nothing more that could have been done in this circumstance. Regards, Floom

Posted 2 years ago

“I have no idea if they were delivered”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hello there and thanks for getting in touch! We are somewhat disappointed by this review in which you gave all aspects of the service, including flowers you said you haven't seen, two stars. You contacted us to move your delivery date dramatically forward, we contacted the florist and explained the urgency of the situation. They brought your delivery date forward to as early as they could as you requested and I had personally confirmed with you and then upon delivery, you were sent an e-mail confirming the delivery of the flowers. Kind regards, Floom

Posted 2 years ago

“Easy to order, and quick delivery. Great for any last minute gifts, or for a thoughtful gift to someone far away.”

Helpful Report

(Wood And Wine) - Posted 2 years ago

“Great flowers and prompt delivery - will use again”

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(Lilac And Bloom) - Posted 2 years ago

“My 3rd time using Floom to send flowers to the UK from the USA. Excellent selections, easy delivery and beautiful flowers.”

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(Gardenia Of London) - Posted 2 years ago

“Being exact is very important to me and the flowers were delivered right at the appointed time and in good condition.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews