Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service!”

Helpful Report

(Bloom Gallery Flowers) - Posted 2 years ago

“Very great service!”

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(Cora Louise) - Posted 2 years ago

“Quick service, the team helped me with rescheduling the delivery.”

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(Eternal Petals) - Posted 2 years ago

“excellent service!”

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(Bursting Bud) - Posted 2 years ago

“The delivery was mistaken but the after service was good.”

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(The Blossom House) - Posted 2 years ago

“Got different flowers than I ordered (which is fine if asked beforehand, but I was not). When I expressed disappointment the Floom rep suggested that they retrieve the gift from the recipient’s house and refund me, if I wasn’t happy. A strange and impractical solution, not a thoughtful or empathetic response”

Helpful Report

(Noble Garden FC) - Posted 2 years ago

Hello Diana, I'm so sorry for the disappointing delivery you received. I do see we worked with you and our florist partner for a satisfactory resolution. I'm sorry our partner offered to pickup the delivered arrangement for a full refund at first. I do realize this is not always the best solution and I see we refunded 50% of the payment due to the changes made. We value your feedback and will use it to provide better service for our customers in the future. Thank you for your review.

Posted 2 years ago

“I was sent a bunch of peonies from a valued friend as a birthday gift. The flowers were in terrible condition and so I called Customer Services to give feedback. I was told by the CS rep that, due to GDPR, only the purchaser could raise a complaint. When I asked the relevance of GDPR, I was told it was because the credit card holder needed to apply for a refund. I explained that I hadn't called for a refund as my objective was to give feedback to Floom in the hope that they would follow-up with the florist. I queried why GDPR was relevant. The CS rep (I have elected not to share her name here) then switched her reasoning away from GDPR to company policy. Clearly the CS rep was not interested, even when I offered to give my details to verify that I was the recipient. I asked how feedback could be escalated to Floom's CEO and I was given a generic email address (support@....) after which the CS rep cut the call off i.e. no further contribution from her, or closing statements, she just terminated the call. I have messaged Floom's CEO via LinkedIn and have yet to have a reply over a week later. Ironically I had a vase full of beautiful peonies purchased on a trip to a well known (orange branded) supermarket several days before I received the Floom delivery. I paid £24 for 20 stems and they were still stunning long past the time I had to bin the Floom flowers. By my estimation the cost of the 10 stems supplied via Floom was over £60. I have made my decision about Floom and will leave you to make yours.”

Helpful Report

Posted 2 years ago

“Easy transaction thanks!”

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(The Flower Shop Of Chicago) - Posted 2 years ago

“The florist’s delivery driver gave the flowers to someone on the road rather than delivering to the house. Had agreed with the very nice customer service rep that the next bouquet should be bigger to make up for the one day late delivery and the hassle. When the flowers arrived they were even smaller than advertised and customer service refused any further action. Have used Floom many times in the past, but service has gone down in past 6-12 months. Move to FlowerBox or Petalon instead.”

Helpful Report

Posted 2 years ago

Hello Adam, I'm so sorry for the disappointing delivery experience and the wait caused by the 2nd delivery attempt. Our partner florist assured us they added extra stems to the 2nd arrangement as an apology and they are so sorry you were left feeling distressed by the size. We try to assess each complaint with our partners to find a satisfactory resolution. If you feel our team should take another look please send images to our team including any close-ups and above shots of the full size to: support@floom.com, thank you!

Posted 2 years ago

“great selection, great service, used the deliver on the day option, would use again”

Helpful Report

(Padam) - Posted 2 years ago

“I had a last minute panic having forgotten to send a birthday card to a friend. At 1pm on the day of their birthday I remembered and used Floom to send a lovely bouquet. They arrived by 4pm! Amazing!”

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(Rose & Mary Richmond) - Posted 2 years ago

“I was very satisfied with the service and quality of Floom Flowers. I sent my friend a beautiful birthday bouquet and she loved it! Highly recommend”

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(Boon Blooms) - Posted 2 years ago

“I ordered on Saturday night for a Sunday delivery - no problem at all. In fact, I even received a call from the florist letting me know that they were running low on pink flowers due to a special event. She gave me a few options to select from, I received a photo upon delivery and the arrangement was gorgeous.”

Helpful Report

(Art Bloom) - Posted 2 years ago

“Very good service, next day delivery, they made sure the recipient would be in, beautifulflowers”

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(Petals In The Mist) - Posted 2 years ago

“Very good service”

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(Essence) - Posted 2 years ago

“Very good. Quick. She loved them”

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(Saints Flowers) - Posted 2 years ago

“Unfortunately, the flowers I initially requested wasn't available, they don't get in contact beforehand to confirm whether you wish to proceed with a substitute or cancel the order altogether. They only get in contact about the substitute when the order was delivered. They may say that the value of the substitute is the same as the original but for me it was the aesthetic value of it. I know what I wanted, I ordered what I wanted but got something else entirely with no warning which is why I give it a single star. Delivery was faster than expected but I selected a date for specific reasons just for it to be delivered a day earlier. That time could have been used to message or call me to confirm.”

Helpful Report

(Floetica) - Posted 2 years ago

Hi Inih, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“Have ordered a number of times for a number of occasions - always beautiful flowers, beautifully packaged, and delivered on time!”

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(BLOMST Los Angeles) - Posted 2 years ago

“Flowers were so beautiful! Owners were very nice with my delivery needs and the order arrived just on time!”

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(San Diego Floral Design) - Posted 2 years ago

“Flowers arrived on time and they were beautiful, very happy with my experience on floor.”

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(Saints Flowers North) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews