Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication, simple order process (great that I didn’t have to set up yet one more account!) Delivery as per asked. Great service thanks!”

Helpful Report

(PM Flowers) - Posted 2 years ago

“I needed flowers at the last minute, and Floom came through. The flowers arrived on time and filled my nephew with great joy.”

Helpful Report

(Flùr Flowers) - Posted 2 years ago

“No phone number, no customer service.”

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(My Blooming Business) - Posted 2 years ago

Hi Amber, thank you for your review. We are sorry to hear that you were unable to find our customer service details, these are available on Floom.com. We also have a live chat service available on Floom.com for all customers. If you have any additional questions, please email us at support@floom.com

Posted 2 years ago

“The flower selection and pricing are good. Sadly, the flowers were delivered a day after I had chosen and had been confirmed they would be delivered. I did not receive any notification that there was a change in delivery dates.”

Helpful Report

(Flower Folk) - Posted 2 years ago

“Very small and unsubstantial bunch of flowers for the price and versus the pictures”

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(Stems Wilder) - Posted 2 years ago

Hi Dom, thank you for your review. We appreciate your feedback regarding your order. Please feel free to email us at support@floom.com if you have any questions or queries.

Posted 2 years ago

“The peonies I ordered looked nothing like the image of the sample - the bouquet was much skimpier and not as full as it was marketed. Very expensive for something that would have been possible to get at Trader Joe’s”

Helpful Report

(Noble Garden Glendale) - Posted 2 years ago

Hello Amanda, I'm sorry you weren't 100% happy with your order, we'd like to review your delivery with our partner florist if possible. Please send any images you have of the delivered bouquet to our team directly at: support@floom.com As soon as we have this, we'll get on the case. Thanks in advance!

Posted 2 years ago

“The smallest amount of peonies for the price. I was left feeling ripped off.”

Helpful Report

(Saints Flowers) - Posted 2 years ago

Hello Georgia, I'm so sorry for the disappointing delivery. We would like to review your delivered bouquet with our partner florist. Please send any images you have of the bouquet to our team at: support@floom.com, thank you!

Posted 2 years ago

“The delivery arrived 90 minutes early. So my daughter wasn't there to receive the flowers. It's fine. They were still received. And I know the delivery time given is more of a window. But it was still disappointing. Also, one of the two bouquets did not look like it did in the photo on the website.”

Helpful Report

(F For Flower) - Posted 2 years ago

Hello, I'm so sorry for the disappointing delivery. If you have any images to share with us please send them to: support@floom.com and we will be happy to review the differences with our partner florist right away, thank you!

Posted 2 years ago

“Order didn't get processed and I wasn't notified”

Helpful Report

(Polen) - Posted 2 years ago

Hello Steve, I'm so sorry for the technical issue which caused your order to be manually processed. I do see in our system your order was delivered on the 5th June. Please let us know if your order wasn't received, thank you!

Posted 2 years ago

“Even though the flowers weren't available same day, the florists called me immediately and communicated clearly what they could to resolve the issue. It was a great experience and the flowers arrived on time the next day.”

Helpful Report

(My Blooming Business) - Posted 2 years ago

“Flowers for $125 and no where close match the photo or quantity of flowers in the bouquet for the price.”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Hello Mike and Kara, We are so sorry for your disappointing delivery experience. I've investigated your order and see we were not able to move forward with your complaint due to the lack of images to review with our partner florist. If you're able to send us any further images that show the delivered arrangement didn't match the online images please send them to: support@floom.com, thank you!

Posted 2 years ago

“Very disappointed with Floom. I placed a birthday bouquet order for my niece in London and was charged accordingly for the order and I received a confirmation email that the delivery will be completed on the requested date. A few hours later I received an email from Liza saying that the order is being canceled because their florist partner will be closed for the latter part of that week and a refund is being issued. I had to scramble to locate another florist in London to deliver the flowers on my niece's birthday. This florist (Debbie Western Flowers) did an amazing job.”

Helpful Report

(Bobby's Flowers) - Posted 2 years ago

Hello there and thanks so much for your feedback. We work as the link between customers and our florist partners and always do our best to handle issues as swiftly and as quickly as they arise. Sadly it's a fact that some orders are, for one reason or another, unable to be completed and in these unfortunate circumstances, we do our best to inform the customer and fully refund them as soon as we can, which is what we did in this circumstance. We do wish that this order didn't have to be cancelled but in the circumstance, we believe we took the best course of action. Kind regards, Floom

Posted 2 years ago

“Did not deliver or offer an alternative with last minute notice”

Helpful Report

(Alise Efflorescence) - Posted 2 years ago

Hello there and thanks so much for getting in touch! We always do our very best to make sure that things run smoothly between our partner florists and our recipients, but sadly due to market availability or other unfortunate, unforeseen circumstances, we're not always able to facilitate delivery of exactly what is ordered. In these cases we will always try to ensure that a delivery of something that's as close as possible to the original order as possible can take place but in the cases when it cannot, we will regrettably have to cancel the order and refund it in full. We deeply apologise for the inconvenience caused here by this breakdown of communication and we do hope you choose to give Floom another shot in future! Kind regards, Floom

Posted 2 years ago

“Great service”

Helpful Report

(Fresh Flower Scent) - Posted 2 years ago

“I thought the bouquet was being hand delivered and it was sent in a box. I do not recommend”

Helpful Report

(PM Flowers) - Posted 2 years ago

Hello there and thanks for the feedback! We are sorry that you had expected the flowers to be hand-delivered (as some of our florists do) and it's a shame that this particular order was shipped in a box for its own protection. We do not specify that flowers will be hand-delivered on our site and we think it's a little harsh to rate every aspect, including the online checkout, and the quality of the flowers, as being one-star, because you had led yourself to believe that the flowers would be delivered unboxed.

Posted 2 years ago

“Floom always delivers so well. Last minute congratulations or celebrations, and their flowers never disappoint! I will always use Floom :)”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“what i ordered was completely different to what i received i am very unhappy with the outcome and the item received especially with paying so much for them too”

Helpful Report

(Sophia Vincent) - Posted 2 years ago

Hello there and thanks so much for your feedback! We do our best to operate a policy that what you see is what you get with Floom. We find that this keeps our customers as happy as possible and in the rare event of any issues, we do our best to help out and solve them as soon as we can. I located your order and I notice that you didn't make any attempt to contact us to give feedback or resolve this issue prior to writing this review, therefore sadly we were not aware of it and sadly were not able to help you out. Please reach out to us in future and we'll do our best to help! Kind regards, Floom

Posted 2 years ago

“I ordered my arrangement for a book-launch party. None of us could believe how well the flowers were packed for delivery, how beautiful the arrangement was, or how fresh the blooms were. Even the vase was a delight! Absolutely gorgeous placement of each and every flower, contemporary yet also lush and timeless. Will be ordering again and recommending again and again.”

Helpful Report

(LEF) - Posted 2 years ago

“The flowers were beautiful when they arrived. Unfortunately, they all wilted within 24 hours. Thankfully, the florist agreed to send a replacement arrangement, which we really appreciate!”

Helpful Report

(Secret Garden Rose) - Posted 2 years ago

“Delivery was quick and my friend was very excited about the flowers.”

Helpful Report

(Yasmine Florist) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews