Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome Service”

Helpful Report

(Daily Flowers) - Posted 2 years ago

“Delivered on time, the plant is very nice and good quality. This is our second time using Floom and we have excellent experiences.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 2 years ago

“No flowers delivered and no update (now 3 days late) and missed my daughters final degree exams so if they turn up now they are pointless. I won’t be using Floom again as it stands.”

Helpful Report

(Sweet Love Floristry) - Posted 2 years ago

Hello Catherine, I'm so sorry our florist partner wasn't able to deliver your Floom order on time and missed such an important occasion. I see we have fully refunded your order and offered a discount code for a future order if you're ever kind enough to try our site again. Thank you for your valuable feedback.

Posted 2 years ago

“The process and delivery was nice and easy and on time and the flower Quality was excellent”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“Really handy - high quality stuff and perfect delivery”

Helpful Report

(F For Flower) - Posted 2 years ago

“A really beautiful bunch of PM flowers. Real wow factor. Easy website to navigate and delivery as advised”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Unfortunately, the flowers that we ordered were not delivered. I only found out when I checked up on the delivery to discover that the order was still with the florist the day after the delivery date. I contacted customer service by chat. I was informed that the florist was not reachable so I had to cancel my order and I then contacted a local florist to deliver the flowers on the same day.”

Helpful Report

(Sergey Florist) - Posted 2 years ago

Hello Geoffrey, I'm so sorry our florist partner wasn't able to deliver your order and they didn't let us know until after you had reached out to us. I do see we have fully refunded your order and sent you a discount code for a future order if you're ever kind enough to try our services again. Thank you for your feedback.

Posted 2 years ago

“I wanted to order my little sister a bright, colourful bouquet to brighten up her desk as she studied for her solicitor exams. The flowers were absolutely stunning, everything went smoothly (which was extra important as I was abroad) and she loved them! Thanks so much. Will definitely be back!”

Helpful Report

(Bimba) - Posted 2 years ago

“The receiver loves the flowers. Great service and amazing product!”

Helpful Report

(Essence) - Posted 2 years ago

“Beautiful flowers delivered promptly”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Beautiful flowers and great selection / service. However, it would be great if you could provide more granularity for the delivery times, even at an extra cost (at the moment they can deliver anytime between 9-18).”

Helpful Report

(Essence) - Posted 2 years ago

“Terrible experience and flowers never delivered - unconvincing reasons provided and redelivery unsuccessful. Would not recommend.”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

Hi Alli, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“I ordered a bouquet with orchids as the centrepiece for a 40th that cost £75 only for the arrangement to not include any orchids. All I got in return was a £10 refund. I would avoid this company at all costs.”

Helpful Report

(Orchidya) - Posted 2 years ago

Hi Shahzad, thank you for your review. We truly apologise for the stems that were missing from your bouquet, we understand that you ordered flowers for a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“It was a good service!”

Helpful Report

(THE FLOW) - Posted 2 years ago

“Brilliant perfect on time delivery and completely beautiful well look after flowers”

Helpful Report

(Verdure Floral Design) - Posted 2 years ago

“Stunning presentation!”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“I purchased a bouquet to send to my daughter for her birthday. They arrived on time, and were absolutely gorgeous! She was thrilled with them and said they were so fragrant that the aroma filled her entire apartment. I will definitely shop with Floom again.”

Helpful Report

(A&B Flower Shop) - Posted 2 years ago

“It was a very good experience.”

Helpful Report

(Sol Ambiance) - Posted 2 years ago

“The flowers were fresh and beautiful arranged. And they arrived promptly at 10am as requested. Well done!”

Helpful Report

(Orchidya) - Posted 2 years ago

“very easy to pick flowers, filter types and choose. Huge variety”

Helpful Report

(Bloomsbury Flowers) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews