Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent punctual service and gorgeous flowers. Thanks very much!”

Helpful Report

(Saints Flowers North) - Posted 2 years ago

“FLOWER BOUQUET EXACTLY AS I ORDERED! SUPER FAST DELIVERY AND GORGEOUS FLOWERS!”

Helpful Report

(Bloomie Flower Studio) - Posted 2 years ago

“I have sent flowers to my daughter in England from the US and have been delighted with quality and delivery speed. Thanks, FLOOM!!”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“This was a thoroughly unsatisfactory experience and,at the time of writing, remains so. Floom took my money happily enough, failed to deliver the flowers last Friday as promised. They arrived only two days after my friends' anniversary, but have not seen fit to get in touch to apologise. They have also failed to answer my calls or messages, but merely sent me a range of questionnaires purporting to want feedback. They should start by concentrating in doing what they had agreed to do. A disgraceful performance from Floom, and a thoroughly alienating one. They will certainly have no further business from me. Stay clear is my advice.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hi David, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service. I have checked and unfortunately, I can't see any messages or emails pertaining to this order. If you would like to get in touch with us please email support@floom.com and we would be happy to answer any questions you may have.

Posted 2 years ago

“Great flowers and super service”

Helpful Report

(Dawson Flowers) - Posted 2 years ago

“I ordered flowers on Monday requesting delivery on Wednesday. My friend received them on THURSDAY am. I can't tell if they were left with a neighbour who then delivered them the next day or if they were just delivered late. A bit disappointing really. The flowers themselves were lovely though”

Helpful Report

(Cora Louise) - Posted 2 years ago

Hello there and thanks so much for leaving this review! Floom has many moving parts and sometimes some communication can be lost in translation between our lovely recipients, delivery drivers and our hard-working florists. We try to make sure customers are up-to-date with detailed progress updates on their order so they know when their bouquets are ready to be enjoyed! We're so sorry to hear that there was something of a hiccup today but if you'd like to e-mail us on hello@floom.com, I'd be more than happy to investigate this for you! Kind regards, Floom

Posted 2 years ago

“Ordering the flowered online was easy enough, but I ordered a week before my mums birthday, to be delivered on her birthday (a Wednesday) and they were delivered a day later. That was disappointing, I live in California and my mum in England so I really wanted her flowers to be there on time.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“Floom is my favourite florist to use in London. When I was in a long distance relationship we would use Floom for special occasions and birthdays. Their service is quick and their drivers are so attentive and kind. Recently my best friend lost her brother and I sent her favourite flowers (sunflowers) and the driver delivered to her doorstep and called my friend to let her know where he was leave them which she felt was so kind. Floom truly offers a fantastic service”

Helpful Report

(Daily Flowers) - Posted 2 years ago

“Very satisfying using this service. I had made a mistake placing my order so I called their customer service number and they handled the issue quickly and without problems. Also they delivered the order with an hour!”

Helpful Report

(Flowers By Blooming Affairs) - Posted 2 years ago

“Easy to order, good communication and beautiful flowers - will definitely use again.”

Helpful Report

(F For Flower) - Posted 2 years ago

“I opted for next-day delivery, but my order was canceled in the middle of the night because the florist couldn't make it in time. Which left me no time to find another florist. I wanted to wish a good friend a happy birthday, but it was ruined. I also wasn't funded the total amount I paid.”

Helpful Report

(Anaïs Flowers) - Posted 2 years ago

Hi Mario, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service. We can confirm that we have provided you with a full refund and this should be with you shortly.

Posted 2 years ago

“Absolutely terrible. Ordered flowers for my mums birthday which never turned up. Got a call at 5pm to say they couldn’t be delivered! No apology, no concession, so I cancelled the order but am still waiting for a refund! Do not use!”

Helpful Report

(Fioritalia) - Posted 2 years ago

Hi Sarah, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“I order all my flowers for gifts through Floom as the service and selection is just so excellent.”

Helpful Report

(Stems Wilder) - Posted 2 years ago

“What is the purpose of paying a substantial amount for delivery fee, giving delivery instructions, and noting where it should be left in the event the person is not home if it will simply be left at reception? I noted clearly in the form that it should only be left at front door. Even in the event the person is not there, which the question asked, I indicated for it to deliberately NOT be left at reception. I am simply confused on what is the point of paying this amount if the instructions will be dismissed. I have been to this apartment where it should have been delivered several times. There is easy access for delivery persons to be able to navigate to drop off at apartments. There is 0 excuse that the delivery instructions were not followed. Floom noted, “A lot of buildings won't allow our drivers to go beyond the reception area for security reasons.” This is not true as I have had multiple other flower companies deliver to the door. The flowers ultimately reached the hands of the grieving individual (who lost a loved one) who was forced to leave their home to pick up the flowers. This is exactly why you pay the expensive delivery fee so that type of thing is avoided. Ultimately, the flowers were fine- hence the 2 stars.”

Helpful Report

(Athletic Club Flower Shop) - Posted 2 years ago

Hi Shaida, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“Great service!”

Helpful Report

(Croydon Blooms) - Posted 2 years ago

“Lovely flowers, delivered on time”

Helpful Report

(At Florist Ltd) - Posted 2 years ago

“Paid for same day delivery and did not get it. Very disappointing.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hi Josie, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“Quick and easy!”

Helpful Report

(Alaric Flowers Los Angeles) - Posted 2 years ago

“Service was Great”

Helpful Report

(A&M Glendale Florist) - Posted 2 years ago

“Flowers always as Advertised.”

Helpful Report

(Bloomside Florist Ltd) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews