Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t sure they’d be able to turn around and get the flowers delivered in time, but they did!”

Helpful Report

(Art Bloom) - Posted 2 years ago

“The bouquet you see on the picture is not necessarily what you are getting, please be aware of it. That was not clear to me and I end up getting something similar, but different. They are a little pricey, deff could find something cheaper, but their service is quick, efficient, reliable and the card was lovely written. Sure seems like they care for the project.”

Helpful Report

(Bloom Gallery Flowers) - Posted 2 years ago

“The flowers were arranged beautifully.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“Complete disappointment. Ordered for a graduation and the flowers that came barely looked like the ones shown online. Regret ordering and wish I had stuck with my local florists.”

Helpful Report

(Garden Of Eden Flowers) - Posted 2 years ago

Hi Isha, thank you for your review. We are sorry to hear that you were disappointed with the flowers delivered. We appreciate your feedback and will use this moving forward to improve our service. For future complaints, please email hello@floom.com and we can look into your issue further for you.

Posted 2 years ago

“Very straightforward process, good choice and delivery was beautiful”

Helpful Report

(Flower Of The World) - Posted 2 years ago

“Never delivered, no customer support”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Hi Nic, thank you for your review. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“The flowers was not as great as planned. For the price, I expected more But She liked it”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“Sent flowers to my best friend and they were GORGEOUS! Will definitely use again in the future.”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

“Really delighted with a bouquets of flowers from wildstems LA via FLOOM. They arrived on the same day that I ordered and the flowers were fresh, beautifully wild and of a generous size. Most importantly my best friend who gave birth to a baby girl loved them. Very happy all-round and I am very fussy. Thank you FLOOM!”

Helpful Report

(Wild Stems LA) - Posted 2 years ago

“The chocolate in very poor condition.avoid”

Helpful Report

(F For Flower) - Posted 2 years ago

Hello Angelos, I'm so sorry your chocolates were delivered in poor condition. Please send in any relevant images and a description of the issue to our team directly at: support@floom.com

Posted 2 years ago

“Third order and definitely last one! Birthday flowers weren’t delivered on the requested day and I had to repay delivery fees to receive next day! Arrived in a closed box quite squashed!!??”

Helpful Report

(Saints Flowers) - Posted 2 years ago

Hello Amr Ahmed, I'm so sorry your order was delayed and arrived damaged. I don't see we have received any images of your delivery. Please send any images of the delivered arrangement to our team at: support@floom.com and we'll look into it right away, thank you.

Posted 2 years ago

“Great communication on prep and delivery of the order. Fabulous bouquet and flower quality!”

Helpful Report

(Anemone Blue Florist) - Posted 2 years ago

“Always a great selection, always on time!”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“I ordered same day delivery flowers through Floom and they were never delivered to the recipient. There was no update or email from Floom on the status of the flowers or lack of dispatch/delivery. When I reached out they told me they had never been delivered and couldn’t reach the florist. Thankfully they did refunded me. Disappointed however that the service didn’t work :(”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

Hello Kelly, I'm so sorry we weren't able to deliver your order as requested. We are working with our partner florist to ensure the same issue doesn't repeat itself in the future. Please let us know if you have any further questions by emailing us directly at: support@floom.com

Posted 2 years ago

“Ordered at 07:50. Paid Extra for same-day delivery. At 12:15, I was told that same-day delivery was not possible and my order was cancelled. By this time, it was too late to find another florist. I was, however, offered a 15% discount on my next order (which I will obviously never used) and asked three times to provide feedback - which is why I am doing so here.”

Helpful Report

(Saints Flowers) - Posted 2 years ago

Hello Tom, I'm so sorry we were not able to deliver your order on the day you had requested. I hope you are able to use the discount code offered for a future order. If you had any further feedback please let us know directly at: support@floom.com, thank you!

Posted 2 years ago

“Beautiful!!”

Helpful Report

(Starbright Floral Design) - Posted 2 years ago

“Don’t buy from this company, their customer service and delivery has been so bad - disappointed my partner as the delivery was delayed and missed an important occasion. Floom take no responsibility and blame the external courier companies (DPD!). None of this is clear from their website. I’m now struggling to get a refund.”

Helpful Report

Posted 2 years ago

Hello Christian, I'm so sorry for the disappointing delivery experience. As we are not able to control how DPD handles their deliveries we can certainly look into a refund request for you. I don't see an order number here but please let us know directly at: support@floom.com as soon as you can, thank you!

Posted 2 years ago

“Easy user experience and quick same day delivery”

Helpful Report

(Padam) - Posted 2 years ago

“Amazing experience ordering delivery from Floom. One of the most beautiful and artistic bouquets I have ever seen. Will be ordering again.”

Helpful Report

(Wild Stems LA) - Posted 2 years ago

“No amount of a refund can make up for the terrible, wilting flowers that were delivered to my sister and her husband for their anniversary. I will be her last one as she is terminally ill. I spent sixty pounds which got me these lackluster flowers. Buyer beware! I have acquired the name of a local florist so I can send flowers from England.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hello Yolanda, I'm so sorry for the disappointing delivery experience. We have worked with our florist partner to submit a partial refund due to the issues you informed us of. We truly hope your recipient still enjoyed your thoughtful gift, thank you for your feedback.

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews