Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

(Stems Wilder) - Posted 2 years ago

“Great service”

Helpful Report

(F For Flower) - Posted 2 years ago

“I ordered a bouquet for my daughter to celebrate her directorial debut. The flowers and delivery did not disappoint. She loved them, I loved that she did and I wasn't stressed about the delivery or quality. So glad I discovered FLOOM will order again as well as recommend others. Great Service and Beautiful Flowers!”

Helpful Report

(Padam) - Posted 2 years ago

“Easy to use, beautiful flowers”

Helpful Report

(Beauty And The Rose) - Posted 2 years ago

“Ordered last minute for a Sunday birthday delivery and my friend was really happy with the flowers. Beautiful arrangement. A bit pricey, but hey ho”

Helpful Report

(Jean Page Florist) - Posted 2 years ago

“wrong order sent and after 2 days no response to my compliant”

Helpful Report

(Sunflorist And Events Ltd) - Posted 2 years ago

Hello Nick, I'm so sorry for your disappointing delivery experience. I see we did process a partial refund for you due to the delay. I hope this resolution was satisfactory and if you need anything else please email our team directly at: support@floom.com, thank you!

Posted 2 years ago

“Thank you!”

Helpful Report

(The Rooms) - Posted 2 years ago

“Outstanding quality and reliable delivery. My go to site for flowers!”

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(PM Flowers) - Posted 2 years ago

“I live in the US and used Floom to send flowers to my aunt. She said they were absolutely beautiful! She wasn’t home at the time, so they were left with a neighbor per my instruction. Would definitely use Floom again!”

Helpful Report

(Inspirations Florist) - Posted 2 years ago

“I needed same day flowers and Floom delivered!”

Helpful Report

(Nigella SF) - Posted 2 years ago

“I have made 2 orders. The 1st did not arrive at all and the 2nd one was absolutely nothing like the picture. Horrible!!!”

Helpful Report

(Broadway Flowers) - Posted 2 years ago

Hello Ina, I'm so sorry for the disappointing delivery experience. I see we did submit a full refund for your order and we hope your recipient was still able to enjoy your thoughtful gift. Thank you for your feedback, it is much appreciated.

Posted 2 years ago

“Always the best selection of flowers. I always recommend.”

Helpful Report

(Amor Sin Flores FC) - Posted 2 years ago

“Clementine flowers ordered on Thursday for Saturday delivery - but delivery was never made. I (the orderer) received a text from DPD to tell me that flowers had been left in a post office near to the recipient, rather than make contact with the recipient. I contacted Customer Services on Monday when the text messages came through to me - it is now Wednesday pm and this matter is still not resolved. I've been told if CS doesn't get feedback by COP today, I will get a full refund.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hello there We believe this review is a little premature because, as you've mentioned, we are still navigating this issue and although it looks like a refund is the most likely course of action, we could not guarantee that at the time. We always do our best to ensure smooth delivery of the flowers but sadly this is not always possible. We will be in touch in due course about next steps and the refund. Kind regards, Floom

Posted 2 years ago

“I was extremely happy with the same day delivery and the quality of the blooms was excellent!”

Helpful Report

(F For Flower) - Posted 2 years ago

“The bouquet was fairly not the same as presented on the site. The agent started with justifications and convincing everything is the same. I was not satisfied with the bouquet. I didn’t ask for anything but to admit the mistake would be at least enough.”

Helpful Report

(Fioritalia) - Posted 2 years ago

Hello there and thanks so much for your feedback! When you sent in the image to us, we followed-up by asking for an image of the whole bouquet being shown clearly. This request was not replied to. If you'd like to follow-up with us with more images, we'll do our best to advise! Kind regards, Floom

Posted 2 years ago

“Flowers were left with a neighbour without trying to phone or leave a card in letterbox for recipient. She only get the flowers the following day. Next time I will not use an intermediary, just creates a confusing extra step.”

Helpful Report

Posted 2 years ago

Hello there an thanks so much for your review! Here at Floom we're always trying to streamline our processes and make sure that our lovely senders get the perfect bouquet delivered on time. Sadly this isn't always possible due to the complex nature of flower delivery. We're so sorry we didn't quite hit the mark on this occasion but if you'd like to fire us an e-mail, we'll provide you with a discount code for if you ever want to try Flooming again! Kind regards and thanks again, Floom

Posted 2 years ago

“Excellent service and communication throughout. Delivered on time.”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

“The flowers are beautiful and the arrangements are unique.”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Quick and efficient service with a great range of styles and price points”

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(Meade's) - Posted 2 years ago

“Great service, excellent value and beautiful flowers! My mum was really delighted to receive them.”

Helpful Report

(F For Flower) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews